Jobs in the United States

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Added 1 min ago
Senior Quality Engineer(Friday-Sunday)
Beehive Industries, LLC
Loveland, OH
The Senior Quality Engineer (Sr. QE) will serve as a technical quality leader for aerospace manufacturing operations. This role supports our machining COE in Blue Ash, OH with a focus on…
Added 2 mins ago
Splunk Security Engineer
GD Information Technology, Inc.
United States
Advance your career while impacting our national security in cyber as a Splunk Security Engineer at GDIT. Here, technologists have many paths to grow a meaningful career supporting cyber…
Added 3 mins ago
Engineer II Mechanical Engineering X
Vertiv
Ironton, OH
The SFA (Special Feature Authorization) Mechanical Engineer will contribute to the design and release of customizations to computer room air conditioning (CRAC) units; will work in a…
Added 3 mins ago
Sr. Engineer Mechanical Engineering XI
Vertiv
Westerville, OH
The SFA (Special Feature Authorization) Mechanical Engineer will contribute to the design and release of customizations to computer room air conditioning (CRAC) units; will work in a…
Added 4 mins ago
A
Semiconductor Mfg Engineer II
Aerospace
Plymouth, MN
- $91,000 to $114,000 USD / year
As a Semiconductor Manufacturing Engineer II here at Honeywell Aerospace, you will play a critical role in supporting and optimizing semiconductor manufacturing processes to ensure…
Added 4 mins ago
A
Semiconductor Mfg Engineer II
Aerospace
Plymouth, MN
- $91,000 to $114,000 USD / year
As a Semiconductor Manufacturing Engineer II here at Honeywell Aerospace, you will play a critical role in supporting and optimizing semiconductor manufacturing processes to ensure…
Added 6 mins ago
Field Service Technician
Rotex Global, LLC
Cincinnati, OH
…and uses it to meet customers’ needs by providing the highest quality products and services; acts with customers in mind; develops effective relationships with customers and gains their…
Added 7 mins ago
Systems Engineer III
Novalink Solutions LLC
Madison, WI
Interview Process: First round will be virtual with the possibility of a second-round interview on-site.
Added 8 mins ago
Software Engineer--TOW operations--DevOps
Truist Bank
Raleigh, NC · Charlotte, NC
3. Leads code reviews and provides constructive feedback to ensure code quality, maintainability, and performance.
Added 8 mins ago
Manufacturing Process Engineer
Applied Aerospace & Defense
Enfield, CT
…and procedures used by various groups such as production, and quality to manufacture machined aerospace components, requiring the exercise of judgment and application of standard…
Added 11 mins ago
Customer Solutions Engineer I (CO)
ESPEC North America Inc
Aurora, CO
· Participates in ISO and Quality process as required.
Added 11 mins ago
EN
Refrigeration Design Engineer II
ESPEC North America Inc
Hudsonville, MI
- $73,500 to $84,400 USD / year
· 4 to 8 years of professional experience in a manufacturing environment, serving as a mechanical, manufacturing, process, or project engineer required.
Added 11 mins ago
Davit Technician
Fairbanks Morse Defense
EDMONDS, WA
Job Title: Davit Technician / Davit Service Engineer
Added 11 mins ago
Project Engineer
The Christman Company
Grand Rapids, MI
…place for you! The Christman Company is looking for Project Engineer candidates for large-scale commercial construction projects in the greater Grand Rapids…
Added 12 mins ago
Operations Supply Chain Resiliency Project Manager
Siemens
Broken Arrow, OK
…cross-functional projects involving Procurement, Engineering, Quality, Manufacturing, Finance, and Logistics, working with internal and external stakeholders to execute moderately to highly…
Added 12 mins ago
Sr Assoc, Optical Engineer 1
L3Harris
Tulsa, OK
Job Title: Senior, Associate Optical Engineer
Added 12 mins ago
AI Deployment Strategist
Zoom
Oklahoma City, OK
Engineer TTS components, including ElevenLabs, Azure, and Cartesia, to fine-tune tone, pacing, emphasis, and prosody to match conversation context and brand standards.
Added 12 mins ago
SOLUTION ENGINEER
Lumen
Oklahoma City, OK
…utilizing our technology services platform. The successful Solution Engineer must have a strong desire to leverage their technical and sales skills, including business acumen, to understand…
Added 12 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Oklahoma City, OK
Architect and enforce common data engineering design patterns to ensure code quality, maintainability, and reusability across data platforms and pipelines
Added 12 mins ago
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Senior Full Stack Engineer – .NET & C#
Cognizant
Oklahoma City, OK
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 12 mins ago
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Senior .NET Full Stack Engineer with C#
Cognizant
Oklahoma City, OK
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 12 mins ago
Senior Workday Security Engineer
CVS Health
Oklahoma City, OK
…purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family…
Added 12 mins ago
Senior Analyst, Product Engineer
CVS Health
Oklahoma City, OK
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 12 mins ago
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Senior Support Engineer I
Cleo
Oklahoma City, OK
- $70,000 to $80,000 USD / year
…end-to-end resolution while driving improvements in ticket quality and…
Added 12 mins ago
GA
Director, Architecture and Data
GE Aerospace
Shawnee, OK · Oklahoma City, OK
- $152,000 to $202,000 USD / year
…governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the…

Cleo

Senior Support Engineer I

Oklahoma City, OK, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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