Jobs in the United States

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Added 1 min ago
Electrical Team Lead
HDR
Denver, CO
…where people work, connect, and thrive. From high-performance data centers driving the future of AI to dynamic commercial environments, your work will directly support technological…
Added 1 min ago
Electrical Team Lead
HDR
Denver, CO
…where people work, connect, and thrive. From high-performance data centers driving the future of AI to dynamic commercial environments, your work will directly support technological…
Added 4 mins ago
Electrical Team Lead
HDR
Denver, CO
…where people work, connect, and thrive. From high-performance data centers driving the future of AI to dynamic commercial environments, your work will directly support technological…
Added 4 mins ago
Senior Quality Engineer(Friday-Sunday)
Beehive Industries, LLC
Loveland, OH
The Senior Quality Engineer (Sr. QE) will serve as a technical quality leader for aerospace manufacturing operations. This role supports our machining COE in Blue Ash, OH with a focus on…
Added 7 mins ago
Engineer II Mechanical Engineering X
Vertiv
Ironton, OH
The SFA (Special Feature Authorization) Mechanical Engineer will contribute to the design and release of customizations to computer room air conditioning (CRAC) units; will work in a…
Added 7 mins ago
Sr. Engineer Mechanical Engineering XI
Vertiv
Westerville, OH
The SFA (Special Feature Authorization) Mechanical Engineer will contribute to the design and release of customizations to computer room air conditioning (CRAC) units; will work in a…
Added 15 mins ago
Operations Supply Chain Resiliency Project Manager
Siemens
Broken Arrow, OK
You will lead strategic and operational initiatives that improve supply chain performance, strengthen resiliency, and increase operational efficiency. In this role, you will lead…
Added 15 mins ago
AI Deployment Strategist
Zoom
Oklahoma City, OK
3+ years in a technical, customer-facing role such as Field Deployment Engineer, Solutions Architect, or Technical Lead, focused on AI/ML or highly technical SaaS products.
Added 15 mins ago
Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Oklahoma City, OK
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
Added 15 mins ago
SOLUTION ENGINEER
Lumen
Oklahoma City, OK
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure,…
Added 15 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Oklahoma City, OK
Architect and enforce common data engineering design patterns to ensure code quality, maintainability, and reusability across data platforms and pipelines
Added 16 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Oklahoma City, OK
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 16 mins ago
C
Senior Support Engineer I
Cleo
Oklahoma City, OK
- $70,000 to $80,000 USD / year
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality,…
Added 16 mins ago
GA
Director, Architecture and Data
GE Aerospace
Shawnee, OK · Oklahoma City, OK
- $152,000 to $202,000 USD / year
…deliver to customers: the AI Control Tower (ATG) stage-gate, the Data Fabric capability-maturity (TRL/CRL) overlay, FLIGHT DECK agile delivery, and the Risk Management Framework (RMF)…
Added 17 mins ago
OP
Software Engineer Level 2 -FFNN-8973
Onyx Point, Inc.
Hanover, MD
- $78,000 to $250,000 USD / year
-Cloud Experience: Shall have three (3) years demonstrated work experience with distributed scalable Big Data Store (NoSQL) such as Hbase, CloudBase/Accumulo, Big Table, etc.; Shall have…
Added 18 mins ago
Geotechnical Staff Engineer
Terracon
Macon, GA
…projects, drawing on six decades of historical geotechnical data, a fleet of more than 200 drill rigs, 140 accredited laboratories, and thousands of employees to quickly organize or capture…
Added 18 mins ago
Geotechnical Field Engineer
Terracon
Macon, GA
…projects, drawing on six decades of historical geotechnical data, a fleet of more than 200 drill rigs, 140 accredited laboratories, and thousands of employees to quickly organize or capture…
Added 20 mins ago
C
Staff Spacecraft Systems Engineer – Electronics
CesiumAstro
Westminster, CO
- $158,012 to $189,969 USD / year
The Staff Spacecraft Systems Engineer – Electronics provides technical leadership in the development, integration, verification, and lifecycle management of complex aerospace systems. This…
Added 23 mins ago
MI
Field Engineer - Electrical
MasTec Inc
Rapid City, SD
- $73,000 to $105,000 USD / year
The Field Engineer is responsible for managing the entire process of discipline-specific Construction Work Packages (CWPs) or Installation Work Packages (IWPs) for multiple disciplines.…
Added 29 mins ago
Senior Associate, Manufacturing Engineering (Industrial Engineer)
L3Harris
Camden, AR
We are seeking an experienced Industrial Engineer to support operations within a complex rocket motor manufacturing facility. This role is responsible for improving manufacturing…
Added 30 mins ago
AI Deployment Strategist
Zoom
Little Rock, AR
3+ years in a technical, customer-facing role such as Field Deployment Engineer, Solutions Architect, or Technical Lead, focused on AI/ML or highly technical SaaS products.
Added 30 mins ago
Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Little Rock, AR
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
Added 31 mins ago
Lead Sourcing Recruiter
Dragos
United States
We're hiring a Lead Sourcing Recruiter to build the talent pipelines to drive our next phase of growth. This is a research-driven, market-facing role: you'll map the specialized talent…
Added 32 mins ago
Manufacturing Engineer - Entry Level | $80k starting salary (52724)
BRT EXTRUSIONS INC
NILES, OH
This is an exciting opportunity for an early-career engineer to build hands-on manufacturing experience, work alongside experienced engineering and production professionals, and take part…
Added 33 mins ago
Military Program Product Manufacturing Engineer (Onsite)
RTX
United States
The Product Manufacturing Engineer will be integrated with the Operations, Quality, and Engineering teams and will act as the liaison between engineering, program, and operations. They will…

Cleo

Senior Support Engineer I

Oklahoma City, OK, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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