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Added just now
AE
Systems Engineer, Level 3 (AE26110915)
Advantage Engineering & IT Solutions Inc
Annapolis Junction, MD
- $159,840 to $172,130 USD / year
AEITS, Inc., a GTSC company, is growing its team! Seeking a Systems Engineer, Level 3.
Added just now
Electrical Team Lead
HDR
Denver, CO
…the spaces where people work, connect, and thrive. From high-performance data centers driving the future of AI to dynamic commercial environments, your work will directly support…
Added 1 min ago
Electrical Team Lead
HDR
Denver, CO
…the spaces where people work, connect, and thrive. From high-performance data centers driving the future of AI to dynamic commercial environments, your work will directly support…
Added 3 mins ago
Electrical Team Lead
HDR
Denver, CO
…the spaces where people work, connect, and thrive. From high-performance data centers driving the future of AI to dynamic commercial environments, your work will directly support…
Added 4 mins ago
HV
Principal Embedded Firmware Engineer
Hire Ventures, Inc.
Remote, United States
- $150,000 to $200,000 USD / year
Principal Embedded Firmware Engineer - CI Solutions
Added 4 mins ago
PB
Information Security Engineer - Woodbridge, NJ
Provident Bank
Woodbridge, NJ
- $77,000 to $110,000 USD / year
Engineer, administer, and continuously improve assigned enterprise security technologies across edge security, email security, identity controls, data protection, cloud security,…
Added 5 mins ago
Strategic Mission Systems Engineer
GD Information Technology, Inc.
United States
…systems, platforms, and operational capabilities. As an A&E Engineer, you will contribute to the design, definition, integration, and sustainment of system architectures that support…
Added 5 mins ago
Strategic Mission Systems Engineer
GD Information Technology, Inc.
United States
…systems, platforms, and operational capabilities. As an A&E Engineer, you will contribute to the design, definition, integration, and sustainment of system architectures that support…
Added 5 mins ago
Endpoint Security Engineer
GD Information Technology, Inc.
United States
As an Endpoint Security Engineer, the work you’ll do at GDIT will be impactful to the mission of NATO SOFCOM. You will play a crucial role in maintaining endpoint security tools, policy…
Added 6 mins ago
Engineer II Mechanical Engineering X
Vertiv
Ironton, OH
The SFA (Special Feature Authorization) Mechanical Engineer will contribute to the design and release of customizations to computer room air conditioning (CRAC) units; will work in a…
Added 6 mins ago
Sr. Engineer Mechanical Engineering XI
Vertiv
Westerville, OH
The SFA (Special Feature Authorization) Mechanical Engineer will contribute to the design and release of customizations to computer room air conditioning (CRAC) units; will work in a…
Added 6 mins ago
V
Electrical Technical Sales Specialist
Vertiv
Denver, CO
- $82,100 to $109,500 USD / year
Time Management– Uses his/her time effectively and efficiently; sets priorities; values time; separates the critical few from the trivial many and concentrates his/her efforts accordingly.
Added 8 mins ago
Mechanical Engineer - Temporary Power Generation & Energy Systems
EquipmentShare
Columbia, MO
Build the Future with Us - EquipmentShare is Hiring a Mechanical Engineer - Temporary Power Generation & Energy Systems
Added 9 mins ago
Field Service Technician
Rotex Global, LLC
Cincinnati, OH
Perform other assignments or duties appropriate to the overall responsibility of the position of Field Service Engineer.
Added 9 mins ago
RH
Stationary Engineer
RWJBarnabas Health
Long Branch, NJ
- $27.9 USD / hour
…healthcare facilities operating at their best. As a Stationary Engineer with RWJBarnabas Health, you’ll operate, maintain, and repair boilers and critical plant equipment that support the…
Added 9 mins ago
Environmental, Health, & Safety Leader
Owens Corning
Feura Bush, NY
…(NLT) and is responsible for leading safety and environmental performance across the Delmar Plant. This role provides technical expertise, visible floor leadership, coaching, and…
Added 10 mins ago
Systems Engineer III
Novalink Solutions LLC
Madison, WI
…work closely with DOC and other facilities, DOA facilities management, and vendors in lifecycle management of radio -based systems. The person assigned to this position will be required to…
Added 11 mins ago
Program Manager (Offutt AFB)
Systems Planning and Analysis
Offutt Air Force Base, NE
Mission Systems Services Manager: Leads mission system services, including the lifecycle management, engineering, integration, and sustainment of required systems and assured connectivity…
Added 14 mins ago
EN
Refrigeration Design Engineer II
ESPEC North America Inc
Hudsonville, MI
- $73,500 to $84,400 USD / year
Exciting news! We're looking for a Refrigeration Design Engineer II to join our Engineering Department.
Added 14 mins ago
System Development Engineer, Region Services, AWS Region Expansion
Amazon Development Center U.S., Inc.
Arlington, VA · Denver, CO
…We are looking for a dynamic, innovative Systems Development Engineer to build and automate infrastructure systems supporting AWS's global region expansion. You will develop scalable…
Added 14 mins ago
Davit Technician
Fairbanks Morse Defense
EDMONDS, WA
Job Title: Davit Technician / Davit Service Engineer
Added 15 mins ago
Operations Supply Chain Resiliency Project Manager
Siemens
Broken Arrow, OK
You will lead strategic and operational initiatives that improve supply chain performance, strengthen resiliency, and increase operational efficiency. In this role, you will lead…
Added 15 mins ago
SOLUTION ENGINEER
Lumen
Oklahoma City, OK
…fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and…
Added 15 mins ago
O
Senior Support Engineer - Oracle Health
Oracle
Oklahoma City, OK
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 15 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Oklahoma City, OK
…scalability, resilience, and operational efficiency, ensuring robust performance under increasing data volume and business…

Cleo

Senior Support Engineer I

Oklahoma City, OK, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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