Jobs in the United States

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Added 3 mins ago
Strategic Mission Systems Engineer
GD Information Technology, Inc.
United States
…systems, platforms, and operational capabilities. As an A&E Engineer, you will contribute to the design, definition, integration, and sustainment of system architectures that support…
Added 3 mins ago
Strategic Mission Systems Engineer
GD Information Technology, Inc.
United States
…systems, platforms, and operational capabilities. As an A&E Engineer, you will contribute to the design, definition, integration, and sustainment of system architectures that support…
Added 3 mins ago
Network Engineer - Cisco Unified Communications
GD Information Technology, Inc.
United States
Transform technology into opportunity as a Network Engineer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 3 mins ago
Senior Network Engineer
GD Information Technology, Inc.
United States
Transform technology into opportunity as a Senior Network Engineer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 3 mins ago
Vulnerability Management Engineer
GD Information Technology, Inc.
United States
Advance your career while impacting our national security in cyber as a Vulnerability Management Engineer at GDIT. Here, technologists have many paths to grow a meaningful career supporting…
Added 3 mins ago
Endpoint Security Engineer
GD Information Technology, Inc.
United States
As an Endpoint Security Engineer, the work you’ll do at GDIT will be impactful to the mission of NATO SOFCOM. You will play a crucial role in maintaining endpoint security tools, policy…
Added 3 mins ago
Splunk Security Engineer
GD Information Technology, Inc.
United States
Advance your career while impacting our national security in cyber as a Splunk Security Engineer at GDIT. Here, technologists have many paths to grow a meaningful career supporting cyber…
Added 4 mins ago
Engineer II Mechanical Engineering X
Vertiv
Ironton, OH
The SFA (Special Feature Authorization) Mechanical Engineer will contribute to the design and release of customizations to computer room air conditioning (CRAC) units; will work in a…
Added 4 mins ago
Sr. Engineer Mechanical Engineering XI
Vertiv
Westerville, OH
The SFA (Special Feature Authorization) Mechanical Engineer will contribute to the design and release of customizations to computer room air conditioning (CRAC) units; will work in a…
Added 4 mins ago
V
Electrical Technical Sales Specialist
Vertiv
Denver, CO
- $82,100 to $109,500 USD / year
Graduate engineer (BSEE/BSME) and no experience. OR Graduate of electrical technical school or equivalent, and five years of similar work. OR High school diploma or equivalent and eight…
Added 5 mins ago
A
Semiconductor Mfg Engineer II
Aerospace
Plymouth, MN
- $91,000 to $114,000 USD / year
As a Semiconductor Manufacturing Engineer II here at Honeywell Aerospace, you will play a critical role in supporting and optimizing semiconductor manufacturing processes to ensure…
Added 5 mins ago
A
Semiconductor Mfg Engineer II
Aerospace
Plymouth, MN
- $91,000 to $114,000 USD / year
As a Semiconductor Manufacturing Engineer II here at Honeywell Aerospace, you will play a critical role in supporting and optimizing semiconductor manufacturing processes to ensure…
Added 6 mins ago
Mechanical Engineer - Temporary Power Generation & Energy Systems
EquipmentShare
Columbia, MO
Build the Future with Us - EquipmentShare is Hiring a Mechanical Engineer - Temporary Power Generation & Energy Systems
Added 7 mins ago
Field Service Technician
Rotex Global, LLC
Cincinnati, OH
Perform other assignments or duties appropriate to the overall responsibility of the position of Field Service Engineer.
Added 7 mins ago
Environmental, Health, & Safety Leader
Owens Corning
Feura Bush, NY
…implementation, and evaluation of critical safety and environmental process, programs, and procedures in order to achieve a zero-injury and zero-NOV…
Added 8 mins ago
Field Service Engineer 1
GE Precision Healthcare LLC
Remote, United States
The Field Service Engineer 1 performs on time and accurate Preventative Maintenance in one or more modalities of equipment, and is aware of and follows all Field Modification Instructions…
Added 8 mins ago
Program Manager (Offutt AFB)
Systems Planning and Analysis
Offutt Air Force Base, NE
…to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and…
Added 9 mins ago
Software Engineer--TOW operations--DevOps
Truist Bank
Raleigh, NC · Charlotte, NC
1. Independently designs, develops, tests, and maintains complex software components and services addressing business and user requirements.
Added 9 mins ago
E
Enterprise Sales Engineer
Everbridge
Remote, United States
- $139,000 to $180,000 USD / year
Everbridge is seeking an experienced Enterprise Sales Engineer to support strategic utility customers and prospects. As the primary technical presales partner to Strategic Account…
Added 10 mins ago
Sr Power Platform and Copilot Engineer (Hybrid)
Publix Super Markets, Inc.
Lakeland, FL
Join Publix’s Collaboration and Productivity Services (CaPS) Microsoft 365 Delivery team as a Senior Software Engineer and help bring the next generation of intelligent business solutions…
Added 12 mins ago
Customer Solutions Engineer I (CO)
ESPEC North America Inc
Aurora, CO
Exciting news! We're looking for a Customer Solutions Engineer II to join our Service Department. If you're seeking a role with an
Added 12 mins ago
System Development Engineer, Region Services, AWS Region Expansion
Amazon Development Center U.S., Inc.
Arlington, VA · Denver, CO
…We are looking for a dynamic, innovative Systems Development Engineer to build and automate infrastructure systems supporting AWS's global region expansion. You will develop scalable…
Added 12 mins ago
Davit Technician
Fairbanks Morse Defense
EDMONDS, WA
Job Title: Davit Technician / Davit Service Engineer
Added 13 mins ago
Operations Supply Chain Resiliency Project Manager
Siemens
Broken Arrow, OK
…today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be…
Added 13 mins ago
AI Deployment Strategist
Zoom
Oklahoma City, OK
…partner directly with strategic customers to translate complex business goals into intelligent, automated voice and chat experiences that resolve issues faster and more naturally. This role…

Cleo

Senior Support Engineer I

Oklahoma City, OK, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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