Jobs in the United States

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Added 7 mins ago
PB
Information Security Engineer - Woodbridge, NJ
Provident Bank
Woodbridge, NJ
- $77,000 to $110,000 USD / year
The Information Security Engineer is a hands-on member of Provident Bank’s Information Security team responsible for engineering, validating, and governing preventive security controls…
Added 8 mins ago
Strategic Mission Systems Engineer
GD Information Technology, Inc.
United States
…systems, platforms, and operational capabilities. As an A&E Engineer, you will contribute to the design, definition, integration, and sustainment of system architectures that support…
Added 8 mins ago
Strategic Mission Systems Engineer
GD Information Technology, Inc.
United States
…systems, platforms, and operational capabilities. As an A&E Engineer, you will contribute to the design, definition, integration, and sustainment of system architectures that support…
Added 8 mins ago
Network Engineer - Cisco Unified Communications
GD Information Technology, Inc.
United States
Transform technology into opportunity as a Network Engineer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 8 mins ago
Senior Network Engineer
GD Information Technology, Inc.
United States
Transform technology into opportunity as a Senior Network Engineer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 8 mins ago
Vulnerability Management Engineer
GD Information Technology, Inc.
United States
Advance your career while impacting our national security in cyber as a Vulnerability Management Engineer at GDIT. Here, technologists have many paths to grow a meaningful career supporting…
Added 8 mins ago
Endpoint Security Engineer
GD Information Technology, Inc.
United States
As an Endpoint Security Engineer, the work you’ll do at GDIT will be impactful to the mission of NATO SOFCOM. You will play a crucial role in maintaining endpoint security tools, policy…
Added 8 mins ago
Splunk Security Engineer
GD Information Technology, Inc.
United States
Advance your career while impacting our national security in cyber as a Splunk Security Engineer at GDIT. Here, technologists have many paths to grow a meaningful career supporting cyber…
Added 11 mins ago
Analytics Engineer
EquipmentShare
Columbia, MO
Experience using Looker Business Intelligence Tool
Added 14 mins ago
E
Enterprise Sales Engineer
Everbridge
Remote, United States
- $139,000 to $180,000 USD / year
Everbridge is seeking an experienced Enterprise Sales Engineer to support strategic utility customers and prospects. As the primary technical presales partner to Strategic Account…
Added 17 mins ago
Senior Full Stack Java Engineer (Agentic AI)
Citibank, N.A.
United States
…robust, scalable, and secure middleware platforms. The Principal Engineer will apply innovative modern software engineering practices to solve complex business challenges, directly…
Added 18 mins ago
AI Deployment Strategist
Zoom
Oklahoma City, OK
…partner directly with strategic customers to translate complex business goals into intelligent, automated voice and chat experiences that resolve issues faster and more naturally. This role…
Added 18 mins ago
Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Oklahoma City, OK
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
Added 18 mins ago
C
Senior Support Engineer I
Cleo
Oklahoma City, OK
- $70,000 to $80,000 USD / year
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
Added 18 mins ago
C
GCP data Engineer
Cognizant
Oklahoma City, OK
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 18 mins ago
EG
Front End React Engineer
Eliassen Group
Oklahoma City, OK
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 28 mins ago
Maintainability Engineer
Actalent
Greensboro, NC
DescriptionAs a Sr. Maintainability Engineer, you will monitor and analyze vehicle maintenance data to identify trends and patterns and recommend corrective actions as necessary. You will…
Added 28 mins ago
Project Engineer
Actalent
Plano, TX
The Tooling Engineer/Project Mechanical Engineer will play a key role in the design, procurement, fabrication, assembly, integration, start-up, and commissioning of very large-scale…
Added 32 mins ago
AI Deployment Strategist
Zoom
Little Rock, AR
…partner directly with strategic customers to translate complex business goals into intelligent, automated voice and chat experiences that resolve issues faster and more naturally. This role…
Added 32 mins ago
Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Little Rock, AR
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
Added 32 mins ago
EG
Front End React Engineer
Eliassen Group
Little Rock, AR
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 33 mins ago
Lead Sourcing Recruiter
Dragos
United States
…global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will…
Added 37 mins ago
TA
Sr. Communication Systems Engineer
The Aerospace Corpor
Colorado Springs, CO
- $176,400 to $264,600 USD / year
As an Aerospace Sr. Communication Systems Engineer working with the United States Space Force (USSF) Rapid Reaction Branch (RRB) team, you will work closely with the government Test…
Added 37 mins ago
Engineer (Manager) - M2 - Palo Alto - 2026
Nubank
Palo Alto, CA
…promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and…
Added 37 mins ago
GC
Sr Manager, Regional Product Line Management, Hydraulics
Gates Co
Denver, CO
- $40,123 USD / year
Build team capability in market intelligence, application knowledge, competitive analysis, VOC, business case development, portfolio management, value propositions, and commercialization;…

Cleo

Senior Support Engineer I

Oklahoma City, OK, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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