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Senior Solutions Engineer
WeTravel
Remote, United States
- $100,000 to $175,000 USD / year
- A track record of 7+ years in a customer-facing technical role (Solutions Engineer, Sales Engineer, Technical Account Manager, In
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OP
Software Engineer Level 2 -FFNN-8973
Onyx Point, Inc.
Hanover, MD
- $78,000 to $250,000 USD / year
- Develop software solutions by analyzing system performance standards, confer with users or system engineers; analyze systems flow, data usage and work processes; and investigate problem…
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Systems Engineer Level 2 -FFNN-8974
Onyx Point, Inc.
Hanover, MD
- $78,000 to $250,000 USD / year
The Analytic Hosting Services team is sourcing for a technical system engineer to join an existing DevOps team that is working to build out a Kubernetes environment to host services across…
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Geotechnical Staff Engineer
Terracon
Macon, GA
Work closely with senior-level project manager and Professional Engineer of Record to gain project management and engineering experience.
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Geotechnical Field Engineer
Terracon
Macon, GA
Works under the supervision of a Professional Engineer.
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Mechanical Engineer
Jobot
Greensburg, PA
- $80,000 to $90,000 USD / year
Mechanical Engineer – Custom Machinery & Hydraulics
Added 1 min ago
Senior Developer Relations Engineer, AI Compute Enablement
Google
Sunnyvale, CA
5 years of experience in a technical role (e.g., software engineering, solutions consultant, etc.) or equivalent technical experience.
Added 3 mins ago
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Staff Spacecraft Systems Engineer – Electronics
CesiumAstro
Westminster, CO
- $158,012 to $189,969 USD / year
The Staff Spacecraft Systems Engineer – Electronics provides technical leadership in the development, integration, verification, and lifecycle management of complex aerospace systems. This…
Added 4 mins ago
Quality Assurance Technician - Manufacturing
New Orleans, LA
…delivery, quality, and value. The individual will offer creative solutions to challenges, opportunities, and rapidly changing priorities, with the ability to focus on future planning and…
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Full Stack Software Engineer – Generative AI
Strategic Staffing Solutions
Detroit, MI
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Added 5 mins ago
Freight Conductor - Wildwood, FL
CSX
Wildwood, FL
Review instructions from yardmasters, dispatchers, and other transportation employees, and discuss with locomotive engineer
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Freight Conductor - Etowah, TN
CSX
Etowah, TN
Review instructions from yardmasters, dispatchers, and other transportation employees, and discuss with locomotive engineer
Added 6 mins ago
Communications Engineer
Oak Ridge National Laboratory
Oak Ridge, TN
…communications research. Our work focuses on developing advanced solutions that leverages digital signal processing techniques to learn from signals and the complex RF environment in…
Added 6 mins ago
I&C Engineer
Westinghouse Electric Company, LLC
Wadsworth, TX
Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of…
Added 8 mins ago
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Software Engineer
Actalent
North Reading, MA
- $55 to $65 USD / hour
Job Title: Systems Software Engineer Robotics North Reading, MAOverviewWe are seeking a Systems Software Engineer to build the software foundation behind next-generation robotic vision test…
Added 8 mins ago
Maintainability Engineer
Actalent
Greensboro, NC
DescriptionAs a Sr. Maintainability Engineer, you will monitor and analyze vehicle maintenance data to identify trends and patterns and recommend corrective actions as necessary. You will…
Added 8 mins ago
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Product Development Engineer
Actalent
Caledonia, MI
- $50 to $60 USD / hour
Job Title: Product Development EngineerJob DescriptionThe Product Development Engineer will be responsible for owning a section of the execution of design history files for several Class 1…
Added 8 mins ago
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BOM Engineer
Actalent
Grand Rapids, MI
- $25 to $30 USD / hour
Job Title: BOM Engineer / AnalystJob DescriptionThe BOM Engineer / Analyst plays a key role at the intersection of engineering and manufacturing by creating, maintaining, and improving…
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Project Engineer
Actalent
Plano, TX
The Tooling Engineer/Project Mechanical Engineer will play a key role in the design, procurement, fabrication, assembly, integration, start-up, and commissioning of very large-scale…
Added 9 mins ago
Senior Manufacturing Process Engineer
Thales Defense & Security, Inc.
CLARKSBURG, MD
We are excited to announce that we have an opening in our Clarksburg, MD office for a Senior Manufacturing Process Engineer. This position reports into the Concurrent Engineering Manager…
Added 12 mins ago
Senior DevOps Engineer
SAP
Reston, VA
…application software, we remain true to our roots. That is why we engineer solutions to fuel innovation, foster equality and spread opportunities for our employees and customers across…
Added 12 mins ago
Senior Associate, Manufacturing Engineering (Industrial Engineer)
L3Harris
Camden, AR
…always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national…
Added 12 mins ago
Plant Simulation Specialist (Industrial Engineer)
L3Harris
Camden, AR
…always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national…
Added 12 mins ago
AI Deployment Strategist
Zoom
Little Rock, AR
3+ years in a technical, customer-facing role such as Field Deployment Engineer, Solutions Architect, or Technical Lead, focused on AI/ML or highly technical SaaS products.
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Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Little Rock, AR
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…

Closed listing

Cleo

Senior Support Engineer I

Little Rock, AR, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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