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Added 4 mins ago
Quality Assurance Technician - Manufacturing
New Orleans, LA
Work with different department supervisors using the 8D process for root cause analysis.
Added 8 mins ago
A
Software Engineer
Actalent
North Reading, MA
- $55 to $65 USD / hour
Strong debugging and root-cause analysis skills spanning the hardware and software boundary.
Added 12 mins ago
Senior Associate, Manufacturing Engineering (Industrial Engineer)
L3Harris
Camden, AR
Lead and support continuous improvement initiatives using Lean, Six Sigma, and root cause analysis tools
Added 13 mins ago
Quality Engineer - 1st Shift
TURBOCAM International
Barrington, NH
Working knowledge of process certification, process audits and root cause analysis.
Added 15 mins ago
Manufacturing Engineer - Entry Level | $80k starting salary (52724)
BRT EXTRUSIONS INC
NILES, OH
Participate in Lean Manufacturing, 5S, root cause analysis, and continuous improvement initiatives.
Added 15 mins ago
Senior Avionics Systems Engineer (ONSITE)
RTX
United States
Provides technical support for fielded avionics systems through troubleshooting, root-cause analysis, engineering changes, and lifecycle sustainment activities.
Added 15 mins ago
Manufacturing Engineer II
Pursuit Aerospace
Stuart, FL
Perform root cause analysis on production issues and implement effective corrective actions.
Added 16 mins ago
J
Senior Data Engineer, Data Transformation Platform
Jobgether
Remote, United States
- $160,000 to $175,000 USD / year
Maintain the health and reliability of production systems through pipeline monitoring, troubleshooting, root-cause analysis, and participation in an on-call rotation.
Added 18 mins ago
Senior CZ Silicon Crystal Growth Engineer
Corning
Hemlock, MI
Experience with structured problem-solving and statistical methods such as DOE, SPC, FMEA, 8D/A3, root-cause analysis and corrective/preventive action.
Added 20 mins ago
AD
Commissioning and Qualification Engineer I
AVEVA DRUG DELIVERY SYSTEMS INC
Tamarac, FL · Miramar, FL
- $80,000 to $90,000 USD / year
Identify the root cause of problems and develop recommendations for cost effective solutions to prevent the problem from reoccurring.
Added 21 mins ago
Controls Engineer
KERN-LIEBERS
Holland, OH
Strong analytical and mathematical abilities for testing and data analysis
Added 21 mins ago
QCQA Manager
Kent Companies
Houston, TX
…improvement through proactive inspections, documentation, training, root cause analysis, and…
Added 24 mins ago
Automation and Controls Engineer II
NOV
San Antonio, TX
Support root cause analysis and resolution of automation or motion control issues.
Added 27 mins ago
A
Senior Reliability Engineer Power Electronics
Actalent
Wauwatosa, WI
- $100,000 to $180,000 USD / year
Coordinate failure analysis, including investigation planning, evidence preservation, external laboratory support, root-cause determination, and corrective-action verification.
Added 27 mins ago
Industrial Engineer - Manufacturing
Burkert USA Corporation
United States
Conduct root cause investigations, implement corrective actions, and develop error-proofing solutions to improve product quality, process reliability, and operational performance.
Added 27 mins ago
Facilities Electrical Engineer
Abbott
Madison, WI
…performance continually meets environmental requirements and root cause analysis results in the elimination of system-driven excursions. Manage the system to provide meaningful warning of…
Added 28 mins ago
Manufacturing Engineer - CNC Programming
SPX
Delavan, WI
Support root cause analysis and corrective actions related to machining issues, non-conformances, scrap, and rework.
Added 36 mins ago
CC
Project Engineer; Columbus, OH
Career Collective
Columbus, OH
- $100,000 to $120,000 USD / year
Oversee quality control and address technical issues through troubleshooting and root-cause analysis.
Added 37 mins ago
CM
Automation and Controls Engineer
Cayuga Milk Ingredients, LLC
Auburn, NY
- $115,000 to $140,000 USD / year
Lead root cause analysis on recurring controls downtime and put permanent fixes in place - not resets.
Added 40 mins ago
Automation Engineer Robotic "ONSITE Hamilton, IN"
TRITON METAL PRODUCTS INC.
Hamilton, IN
Conduct root cause analysis and corrective actions.
Added 41 mins ago
Sr. Manufacturing Engineer - Sustaining
Cirtec Medical Corporation
Lowell, MA
…troubleshooting manufacturing and product issues, performing root cause analysis, implementing corrective and preventive actions, and partnering with Production, Quality, Maintenance, and…
Added 42 mins ago
Graduate Development Program, Associate
National Grid
Waltham, MA
Debug application issues and assist with root-cause analysis.
Added 50 mins ago
PA
Repair and Development Engineer - Mechanical
PG AEROTECH LLC
Hauppague, NY
- $70,000 to $105,000 USD / year
…and with standard manufacturing practices. Additionally, the engineer investigates in-service equipment failures to determine root cause and develops repairs to return parts to service.…
Added 50 mins ago
J
Systems Engineer - Monitoring & Operations
Jobgether
Remote, United States
- $63,300 to $129,700 USD / year
Participate in root cause analysis and corrective action planning to prevent recurring incidents and improve system reliability.
Added 51 mins ago
M
Test Engineer
ManpowerGroup
Bellevue, WA
- $106 USD / hour
Perform root cause analysis on failed components and subsystems, then develop and implement corrective actions to prevent repeat failures.

Closed listing

Cleo

Senior Support Engineer I

Little Rock, AR, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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