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Added 1 min ago
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Staff Spacecraft Systems Engineer – Electronics
CesiumAstro
Westminster, CO
- $158,012 to $189,969 USD / year
Working with a high degree of independence, the Staff Systems Engineer leads multidisciplinary engineering efforts across the system lifecycle, from concept development through design,…
Added 4 mins ago
MI
Field Engineer - Electrical
MasTec Inc
Rapid City, SD
- $73,000 to $105,000 USD / year
The Field Engineer is responsible for managing the entire process of discipline-specific Construction Work Packages (CWPs) or Installation Work Packages (IWPs) for multiple disciplines.…
Added 6 mins ago
Project Engineer
Actalent
Plano, TX
Capability to lead teams, manage designers, and provide constructive feedback to ensure high-quality deliverables.
Added 7 mins ago
Senior Manufacturing Process Engineer
Thales Defense & Security, Inc.
CLARKSBURG, MD
Lead design of tooling and fixtures that enable efficient, high‑quality production; mentor others in design best practices.
Added 10 mins ago
Manufacturing Engineer
Central States Manufacturing
Lowell, AR
Summary: The Manufacturing Engineer will manage process definition, capital acquisition, and process implementation. They will also train employees as necessary and lead Kaizen events to…
Added 11 mins ago
AI Deployment Strategist
Zoom
Little Rock, AR
3+ years in a technical, customer-facing role such as Field Deployment Engineer, Solutions Architect, or Technical Lead, focused on AI/ML or highly technical SaaS products.
Added 11 mins ago
Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Little Rock, AR
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
Added 13 mins ago
Environmental Planner / Scientist - Mid-Level
Whitman, Requardt & Associates, LLP
Richmond, VA
…in business for more than 110 years and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings…
Added 14 mins ago
Military Program Product Manufacturing Engineer (Onsite)
RTX
United States
The Product Manufacturing Engineer will be integrated with the Operations, Quality, and Engineering teams and will act as the liaison between engineering, program, and operations. They will…
Added 14 mins ago
Sr. Manufacturing Development Engineer
RTX
United States
As a Sr. Manufacturing Development Engineer you’ll lead and coordinate projects and improvements across the extended value streams by providing technical manufacturing support to a program…
Added 14 mins ago
Manufacturing Engineer II
Pursuit Aerospace
Stuart, FL
As a Manufacturing Engineer II, you will leverage your experience and technical expertise to develop innovative solutions, optimize manufacturing processes, and lead initiatives that drive…
Added 14 mins ago
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Senior Data Engineer, Data Transformation Platform
Jobgether
Remote, United States
- $160,000 to $175,000 USD / year
…applications and next steps. Our partner is looking for a Senior Data Engineer, Data Transformation Platform based in the United…
Added 15 mins ago
Project Preconstruction Manager - Atlanta
Turner Construction
Atlanta, GA
Lead review meetings with owner, architect, and engineer related to Preconstruction phase.
Added 16 mins ago
Senior CZ Silicon Crystal Growth Engineer
Corning
Hemlock, MI
Our Solar business delivers industry leading, U.S.-made solar components. We manufacture hyper-pure polysilicon, high-quality solar wafers, and innovative photovoltaic modules, leveraging…
Added 20 mins ago
Field Engineer
Kent Companies
Houston, TX
The Field Engineer is responsible for executing accurate and timely project layout activities for commercial concrete construction projects. This role manages project startup, daily layout…
Added 20 mins ago
QCQA Manager
Kent Companies
Houston, TX
The QA/QC Manager is responsible for developing, implementing, and managing Kent Companies' quality assurance and quality control program for commercial concrete construction projects, with…
Added 26 mins ago
Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Madison, WI
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
Added 36 mins ago
CM
Automation and Controls Engineer
Cayuga Milk Ingredients, LLC
Auburn, NY
- $115,000 to $140,000 USD / year
The Automation and Controls Engineer owns the process control systems that run both Cayuga Milk Ingredients plants, and leads our move to a connected, data-driven operation built on…
Added 39 mins ago
Automation Engineer Robotic "ONSITE Hamilton, IN"
TRITON METAL PRODUCTS INC.
Hamilton, IN
The Automation Engineer (Robotics) supports Triton manufacturing operations by designing, programming, implementing, and maintaining robotic and automated systems.
Added 40 mins ago
Process Development Engineer II
Cirtec Medical Corporation
Lowell, MA
The Engineer II - Process Development is responsible for designing, developing, and qualifying manufacturing processes for medical devices. This role supports new product development and…
Added 42 mins ago
A
Manufacturing Engineer
Actalent
Charlotte, NC
- $45 to $48 USD / hour
Job Title: Manufacturing Engineer Job DescriptionThe Manufacturing Engineer serves as the primary technical resource supporting air-cooled chiller manufacturing operations on 2nd shift.…
Added 42 mins ago
A
Manufacturing Engineer
Actalent
Dearborn, MI
- $40 to $50 USD / hour
DescriptionThe Launch Manufacturing Engineer will support the Manufacturing Plant throughout the development and launch of the F-150 platform. This individual will provide hands-on…
Added 43 mins ago
A
Senior Structural Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $175,000 to $210,000 USD / year
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 49 mins ago
BC
Senior Software Quality Engineer
Bechtel Corporation
Richland, WA
- $105,000 to $160,200 USD / year
The Software Quality Engineer supports the WTP Software Quality Program by applying software quality principles based on NQA 1, DOE O 414.1D, and project requirements. The engineer works…
Added 49 mins ago
Senior Software Engineer, Performance, Google Cloud Compute Infrastructure
Google
Kirkland, WA
Share Senior Software Engineer, Performance, Google Cloud Compute Infrastructure

Closed listing

Cleo

Senior Support Engineer I

Little Rock, AR, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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