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Added 1 min ago
Senior Electrical & Controls Engineer
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Cambridge, MA
As the Senior Electrical & Controls Engineer, you will own the architecture, development, and commissioning of the electrical, control, and functional safety systems for our gallium…
Added 2 mins ago
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Staff Spacecraft Systems Engineer – Electronics
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Added 4 mins ago
Full Stack Software Engineer – Generative AI
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Experience writing integration tests, particularly around business rules, edge cases, APIs, and data transformations.
Added 7 mins ago
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Software Engineer
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- $55 to $65 USD / hour
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Added 7 mins ago
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Added 12 mins ago
AI Deployment Strategist
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Added 15 mins ago
Senior Avionics Systems Engineer (ONSITE)
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Collins Aerospace is looking for a Senior Avionics Systems Engineer to support the sustainment and development of Traffic products. The engineer who fills this position must demonstrate a…
Added 15 mins ago
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Sr. Network Development Engineer, IT Cloud & Infrastructure
Jobgether
Remote, United States
- $100,000 to $155,000 USD / year
…steps. Our partner is looking for a Sr. Network Development Engineer, IT Cloud & Infrastructure based in the United…
Added 17 mins ago
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Sr. Communication Systems Engineer
The Aerospace Corpor
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…technology development, warfighter capability enablers, systems integration, defense industrial base, and threat reduction to help shape existing and future space missions across the…
Added 17 mins ago
Engineer (Manager) - M2 - Palo Alto - 2026
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- Continuous Integration and Deployment into AWS
Added 17 mins ago
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Advanced Software Systems Engineer
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Boulder, CO
- $118,519 to $128,241 USD / year
As an Advanced Software Systems Engineer, you will provide architectural recommendations and design inputs to a cross functional team that develops complex software systems that support…
Added 26 mins ago
Mechanical Engineering Intern
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Added 27 mins ago
Industrial Engineer - Manufacturing
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Added 27 mins ago
Facilities Electrical Engineer
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Added 27 mins ago
Senior Systems Engineer
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Added 36 mins ago
Sr. Systems Engineer
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DMI, LLC is seeking a Sr. Systems Engineer to join us.
Added 38 mins ago
Senior Systems Engineer REQ-058800
PerkinElmer U.S. LLC
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…requirements, trace matrices, and engineering risks; participate in integration; and be a key player in verification plans and…
Added 40 mins ago
Staff CAD Engineer, Silicon Design, Google Cloud
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In most instances, this position requires in-person interviews as part of the hiring process.
Added 40 mins ago
Automation Engineer Robotic "ONSITE Hamilton, IN"
TRITON METAL PRODUCTS INC.
Hamilton, IN
The Automation Engineer (Robotics) supports Triton manufacturing operations by designing, programming, implementing, and maintaining robotic and automated systems.
Added 41 mins ago
Engineer – Power Electronics (307)
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Overview: Applied Physical Sciences (APS) is looking for a highly motivated Power Electronics Engineer to join our Sensing and Communications Department. Successful candidates will have a…
Added 43 mins ago
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Manufacturing Engineer
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- $45 to $48 USD / hour
Job Title: Manufacturing Engineer Job DescriptionThe Manufacturing Engineer serves as the primary technical resource supporting air-cooled chiller manufacturing operations on 2nd shift.…
Added 46 mins ago
Control Systems Technical Specialist
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…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 46 mins ago
Control Systems Technical Senior Specialist
HDR
Arlington, VA · Glen Allen, VA · Vienna, VA · Virginia Beach, VA · Fulton, MD
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 50 mins ago
BC
Senior Software Quality Engineer
Bechtel Corporation
Richland, WA
- $105,000 to $160,200 USD / year
The Software Quality Engineer supports the WTP Software Quality Program by applying software quality principles based on NQA 1, DOE O 414.1D, and project requirements. The engineer works…
Added 50 mins ago
Plant Engineer I – Flowsheet Integration
Amentum
Richland, WA
This role is in the Flowsheet Integration group in Plant Engineering at the Vit Plant at Hanford. The Vit Plant is designed to remediate the millions of gallons of radioactive waste on the…

Closed listing

Cleo

Senior Support Engineer I

Little Rock, AR, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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