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Added 2 mins ago
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Staff Spacecraft Systems Engineer – Electronics
CesiumAstro
Westminster, CO
- $158,012 to $189,969 USD / year
The Staff Spacecraft Systems Engineer – Electronics provides technical leadership in the development, integration, verification, and lifecycle management of complex aerospace systems. This…
Added 4 mins ago
Full Stack Software Engineer – Generative AI
Strategic Staffing Solutions
Detroit, MI
Experience writing integration tests, particularly around business rules, edge cases, APIs, and data transformations.
Added 4 mins ago
MI
Field Engineer - Electrical
MasTec Inc
Rapid City, SD
- $73,000 to $105,000 USD / year
The Field Engineer is responsible for managing the entire process of discipline-specific Construction Work Packages (CWPs) or Installation Work Packages (IWPs) for multiple disciplines.…
Added 4 mins ago
MI
Field Engineer
MasTec Inc
MOUNTAIN HOME, ID
- $70,000 to $90,000 USD / year
The Field Engineer I role will oversee and execute the project controls and management of a single discipline. The main functions of the Field Engineer I will include (but not limited to)…
Added 5 mins ago
SS
Satellite Flight Software Systems Engineer
Space Systems Integration
Chantilly, VA
- $180,000 to $220,000 USD / year
SSI is seeking a Satellite Flight Software Systems Engineer to fill a Systems Engineering and Technical Assistance (SETA) position supporting our customer in Chantilly, VA.
Added 5 mins ago
I&C Engineer
Westinghouse Electric Company, LLC
Wadsworth, TX
Determine required I/O signals, associated topology, and configuration (with concurrence from Operations, System Engineering, and Electrical Responsible Engineer),
Added 7 mins ago
Technical Support Engineer
Amplitude
New York City, NY
As a Technical Support Engineer, you will provide enterprise-level experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized…
Added 7 mins ago
A
Software Engineer
Actalent
North Reading, MA
- $55 to $65 USD / hour
Job Title: Systems Software Engineer Robotics North Reading, MAOverviewWe are seeking a Systems Software Engineer to build the software foundation behind next-generation robotic vision test…
Added 7 mins ago
Maintainability Engineer
Actalent
Greensboro, NC
DescriptionAs a Sr. Maintainability Engineer, you will monitor and analyze vehicle maintenance data to identify trends and patterns and recommend corrective actions as necessary. You will…
Added 7 mins ago
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Product Development Engineer
Actalent
Caledonia, MI
- $50 to $60 USD / hour
Job Title: Product Development EngineerJob DescriptionThe Product Development Engineer will be responsible for owning a section of the execution of design history files for several Class 1…
Added 7 mins ago
A
BOM Engineer
Actalent
Grand Rapids, MI
- $25 to $30 USD / hour
Job Title: BOM Engineer / AnalystJob DescriptionThe BOM Engineer / Analyst plays a key role at the intersection of engineering and manufacturing by creating, maintaining, and improving…
Added 10 mins ago
Senior DevOps Engineer
SAP
Reston, VA
We are looking for a Senior DevOps Engineer (f/m/d) who will focus on the Sovereign Cloud activities of SAP Business Data Cloud (BDC).
Added 10 mins ago
9M
Electronics Technician - Cable & Harness Fabrication
9 Mothers
Austin, TX
- $75,000 to $95,000 USD / year
- Build cables and wire harnesses from schematics, harness drawings, or an engineer’s sketch - cut, strip, crimp, solder, pin, and pot as required
Added 11 mins ago
Senior Associate, Manufacturing Engineering (Industrial Engineer)
L3Harris
Camden, AR
Job Title: Manufacturing Engineering (Industrial Engineer)
Added 11 mins ago
Plant Simulation Specialist (Industrial Engineer)
L3Harris
Camden, AR
Job Title: Sr Specialist, Manufacturing Engineering (Industrial Engineer) – Plant Simulation Model SME
Added 11 mins ago
AI Deployment Strategist
Zoom
Little Rock, AR
…continuous improvement, drawing on advanced LLMs and applied data science. Our work sits at the core of Zoom’s AI product strategy, and we move with purpose to deliver meaningful impact for…
Added 11 mins ago
Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Little Rock, AR
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
Added 12 mins ago
Quality Engineer - 1st Shift
TURBOCAM International
Barrington, NH
Develop CMM inspection programs and fixturing with the emphasis of streamlining and automating inspection data collection.
Added 12 mins ago
Lead Sourcing Recruiter
Dragos
United States
…know who's hiring in OT security, what a staff-level detection engineer costs in Austin versus Amsterdam, and which five companies are worth mapping before we open a req. Sourcing here is a…
Added 14 mins ago
Manufacturing Engineer - Entry Level | $80k starting salary (52724)
BRT EXTRUSIONS INC
NILES, OH
Are you an engineer who enjoys solving problems, improving processes, and seeing your ideas make a real difference? BRT Extrusions is looking for a motivated Junior Manufacturing Engineer…
Added 14 mins ago
Military Program Product Manufacturing Engineer (Onsite)
RTX
United States
The Product Manufacturing Engineer will be integrated with the Operations, Quality, and Engineering teams and will act as the liaison between engineering, program, and operations. They will…
Added 14 mins ago
Senior Avionics Systems Engineer (ONSITE)
RTX
United States
Collins Aerospace is looking for a Senior Avionics Systems Engineer to support the sustainment and development of Traffic products. The engineer who fills this position must demonstrate a…
Added 14 mins ago
Sr. Manufacturing Development Engineer
RTX
United States
As a Sr. Manufacturing Development Engineer you’ll lead and coordinate projects and improvements across the extended value streams by providing technical manufacturing support to a program…
Added 15 mins ago
J
Sr. Network Development Engineer, IT Cloud & Infrastructure
Jobgether
Remote, United States
- $100,000 to $155,000 USD / year
…steps. Our partner is looking for a Sr. Network Development Engineer, IT Cloud & Infrastructure based in the United…
Added 15 mins ago
J
Senior Data Engineer, Data Transformation Platform
Jobgether
Remote, United States
- $160,000 to $175,000 USD / year
…applications and next steps. Our partner is looking for a Senior Data Engineer, Data Transformation Platform based in the United…

Closed listing

Cleo

Senior Support Engineer I

Little Rock, AR, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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