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Added 1 min ago
Senior Electrical & Controls Engineer
Found Industries
Cambridge, MA
The company operates through two complementary business units: Found Metals and Found Energy. Found Metals recovers strategic materials, including gallium, from existing industrial…
Added 3 mins ago
Quality Assurance Technician - Manufacturing
New Orleans, LA
Laitram, LLC, is a global manufacturing company that has been part of the Louisiana business landscape for more than 50 years. Laitram employs over 3,000 people worldwide across four…
Added 4 mins ago
Full Stack Software Engineer – Generative AI
Strategic Staffing Solutions
Detroit, MI
Experience writing integration tests, particularly around business rules, edge cases, APIs, and data transformations.
Added 4 mins ago
Freight Conductor - Wildwood, FL
CSX
Wildwood, FL
Depending in the business need, you may be placed in a pipeline during the hiring process. If you are selected for the position, more information about the pipeline possibility will be…
Added 4 mins ago
Freight Conductor - Etowah, TN
CSX
Etowah, TN
Depending in the business need, you may be placed in a pipeline during the hiring process. If you are selected for the position, more information about the pipeline possibility will be…
Added 5 mins ago
MI
Field Engineer - Electrical
MasTec Inc
Rapid City, SD
- $73,000 to $105,000 USD / year
The Field Engineer is responsible for managing the entire process of discipline-specific Construction Work Packages (CWPs) or Installation Work Packages (IWPs) for multiple disciplines.…
Added 5 mins ago
MI
Field Engineer
MasTec Inc
MOUNTAIN HOME, ID
- $70,000 to $90,000 USD / year
The Field Engineer I role will oversee and execute the project controls and management of a single discipline. The main functions of the Field Engineer I will include (but not limited to)…
Added 7 mins ago
Maintainability Engineer
Actalent
Greensboro, NC
DescriptionAs a Sr. Maintainability Engineer, you will monitor and analyze vehicle maintenance data to identify trends and patterns and recommend corrective actions as necessary. You will…
Added 7 mins ago
Project Engineer
Actalent
Plano, TX
The Tooling Engineer/Project Mechanical Engineer will play a key role in the design, procurement, fabrication, assembly, integration, start-up, and commissioning of very large-scale…
Added 11 mins ago
Senior DevOps Engineer
SAP
Reston, VA
…Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That is why we…
Added 11 mins ago
Senior Associate, Manufacturing Engineering (Industrial Engineer)
L3Harris
Camden, AR
Job Title: Manufacturing Engineering (Industrial Engineer)
Added 11 mins ago
AI Deployment Strategist
Zoom
Little Rock, AR
…partner directly with strategic customers to translate complex business goals into intelligent, automated voice and chat experiences that resolve issues faster and more naturally. This role…
Added 12 mins ago
EG
Front End React Engineer
Eliassen Group
Little Rock, AR
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 12 mins ago
Quality Engineer - 1st Shift
TURBOCAM International
Barrington, NH
Support Quality Engineer Manager in the development of production part approval documentation, such as UPAP documentation.
Added 14 mins ago
Military Program Product Manufacturing Engineer (Onsite)
RTX
United States
The Product Manufacturing Engineer will be integrated with the Operations, Quality, and Engineering teams and will act as the liaison between engineering, program, and operations. They will…
Added 14 mins ago
Senior Avionics Systems Engineer (ONSITE)
RTX
United States
Collins Aerospace is looking for a Senior Avionics Systems Engineer to support the sustainment and development of Traffic products. The engineer who fills this position must demonstrate a…
Added 14 mins ago
Sr. Manufacturing Development Engineer
RTX
United States
As a Sr. Manufacturing Development Engineer you’ll lead and coordinate projects and improvements across the extended value streams by providing technical manufacturing support to a program…
Added 15 mins ago
J
Sr. Network Development Engineer, IT Cloud & Infrastructure
Jobgether
Remote, United States
- $100,000 to $155,000 USD / year
…steps. Our partner is looking for a Sr. Network Development Engineer, IT Cloud & Infrastructure based in the United…
Added 15 mins ago
J
Senior Data Engineer, Data Transformation Platform
Jobgether
Remote, United States
- $160,000 to $175,000 USD / year
…applications and next steps. Our partner is looking for a Senior Data Engineer, Data Transformation Platform based in the United…
Added 15 mins ago
Senior Director, Talent Acquisition
CoLab Software
Remote, United States
You’ll also build the system. That means a rigorous, consistent assessment process aligned to our “Hell Yes” hiring criteria: scorecards, structured interviews, and work samples. It means a…
Added 15 mins ago
Project Preconstruction Manager - Atlanta
Turner Construction
Atlanta, GA
Develop and maintain relationships with clients, architects, design community, and trade partners to enhance future business development opportunities.
Added 17 mins ago
TA
Sr. Communication Systems Engineer
The Aerospace Corpor
Colorado Springs, CO
- $176,400 to $264,600 USD / year
As an Aerospace Sr. Communication Systems Engineer working with the United States Space Force (USSF) Rapid Reaction Branch (RRB) team, you will work closely with the government Test…
Added 17 mins ago
Engineer (Manager) - M2 - Palo Alto - 2026
Nubank
Palo Alto, CA
…promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and…
Added 17 mins ago
GC
Sr Manager, Regional Product Line Management, Hydraulics
Gates Co
Denver, CO
- $40,123 USD / year
…transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer…
Added 17 mins ago
GD
Advanced Software Systems Engineer
General Dynamics Mis
Boulder, CO
- $118,519 to $128,241 USD / year
Participate in new business pursuits by supporting briefings and demonstrations of our capabilities and supporting the proposal development process by preparing solutions, authoring…

Closed listing

Cleo

Senior Support Engineer I

Little Rock, AR, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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