Jobs in the United States

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AI Deployment Strategist
Zoom
Little Rock, AR
3+ years in a technical, customer-facing role such as Field Deployment Engineer, Solutions Architect, or Technical Lead, focused on AI/ML or highly technical SaaS products.
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Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Little Rock, AR
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
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Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Little Rock, AR
Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies
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Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Little Rock, AR
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
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C
Senior Full Stack Engineer – .NET & C#
Cognizant
Little Rock, AR
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
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Senior .NET Full Stack Engineer with C#
Cognizant
Little Rock, AR
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
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C
Senior Support Engineer I
Cleo
Little Rock, AR
- $70,000 to $80,000 USD / year
We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted…
Added just now
Senior Fire Protection Engineer (Advanced Manufacturing)
Jacobs
Little Rock, AR
We're looking for an experienced Fire Protection Engineer to join our Building Mechanical team and help deliver innovative Fire Protection design solutions for our heavy industrial clients.…
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CMC Mechanical Analysis Lead Engineer
GE Aerospace
Little Rock, AR
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
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Senior Workday Security Engineer
CVS Health
Little Rock, AR
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
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EG
Front End React Engineer
Eliassen Group
Little Rock, AR
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 2 mins ago
AC
Network Engineer I
Ashburn Consulting
Arlington, VA
- $65,000 to $75,000 USD / year
The Network Engineer I is to provide technical and field support for network infrastructure projects associated with the County’s Capital Investment Plan (CIP).
Added 2 mins ago
Environmental Planner / Scientist - Mid-Level
Whitman, Requardt & Associates, LLP
Richmond, VA
We are seeking a highly motivated Senior Environmental Project Scientist / Planner with a strong technical background to join our growing team in Virginia. Candidates must have excellent…
Added 3 mins ago
Manufacturing Engineer - Entry Level | $80k starting salary (52724)
BRT EXTRUSIONS INC
NILES, OH
Are you an engineer who enjoys solving problems, improving processes, and seeing your ideas make a real difference? BRT Extrusions is looking for a motivated Junior Manufacturing Engineer…
Added 3 mins ago
Senior Avionics Systems Engineer (ONSITE)
RTX
United States
Collins Aerospace is looking for a Senior Avionics Systems Engineer to support the sustainment and development of Traffic products. The engineer who fills this position must demonstrate a…
Added 4 mins ago
Senior Estimator - Atlanta
Turner Construction
Atlanta, GA
ambitious projects in the world. The technical expertise of our people makes us
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Project Preconstruction Manager - Atlanta
Turner Construction
Atlanta, GA
ambitious projects in the world. The technical expertise of our people makes us
Added 5 mins ago
TA
Sr. Communication Systems Engineer
The Aerospace Corpor
Colorado Springs, CO
- $176,400 to $264,600 USD / year
The Defense Systems Group (DSG) provides analysis-based decision support to senior leaders on space architectures, policy and strategy, technology development, warfighter capability…
Added 5 mins ago
GC
Sr Manager, Regional Product Line Management, Hydraulics
Gates Co
Denver, CO
- $40,123 USD / year
…transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer…
Added 5 mins ago
MI
Sr. Staff DevOps Engineer with Clearance
Maxar Intelligence I
Westminster, CO
- $128,000 to $170,000 USD / year
…DevOps EngineerwithSiteReliabilityEngineering experienceto support the build, deployment,reliability,and operations of the Vantor Hub software suite.This teamis part ofVantor'sPlatform…
Added 5 mins ago
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Regional Product Line Manager, Industrial Hose
Gates Co
Denver, CO
- $40,123 USD / year
Collaborate with Product Application Engineering and other technical resources to strengthen application knowledge, support field trials and product validation, resolve product and…
Added 6 mins ago
GD
Advanced Software Systems Engineer
General Dynamics Mis
Boulder, CO
- $118,519 to $128,241 USD / year
As an Advanced Software Systems Engineer, you will provide architectural recommendations and design inputs to a cross functional team that develops complex software systems that support…
Added 8 mins ago
Field Application Engineer
Standex
Sugar Land, TX
We are looking for a Field Applications Engineer who is a highly trained technical professional responsible for positioning Standex as the trusted design partner for our strategic…
Added 12 mins ago
Automation and Controls Engineer II
NOV
San Antonio, TX
Provide technical support during equipment build, installation, and startup.
Added 14 mins ago
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Senior Reliability Engineer Power Electronics
Actalent
Wauwatosa, WI
- $100,000 to $180,000 USD / year
We are seeking a hands-on Reliability Engineer to establish and execute reliability strategies for advanced power electronics, industrial drives, motor controls, regenerative power…

Cleo

Senior Support Engineer I

Madison, WI, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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