Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
A
Product Development Engineer
Actalent
Caledonia, MI
- $50 to $60 USD / hour
Work EnvironmentThe work environment can be primarily remote, with occasional on-site requirements to support Formal Information Collections (FIC) and Verification testing. The role…
Added 5 mins ago
AI Deployment Strategist
Zoom
Little Rock, AR
Engineer TTS components, including ElevenLabs, Azure, and Cartesia, to fine-tune tone, pacing, emphasis, and prosody to match conversation context and brand standards.
Added 5 mins ago
Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Little Rock, AR
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
Added 5 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Little Rock, AR
Remote (Regardless of Location): $209,000 - $238,500 for Data Engineer 5
Added 5 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Little Rock, AR
- $86,000 to $99,000 USD / year
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a Remote position open to qualified applicants in the United States . Regardless of…
Added 5 mins ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Little Rock, AR
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 5 mins ago
C
Senior .NET Full Stack Engineer with C#
Cognizant
Little Rock, AR
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 5 mins ago
C
GCP data Engineer
Cognizant
Little Rock, AR
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 5 mins ago
C
Senior Support Engineer I
Cleo
Little Rock, AR
- $70,000 to $80,000 USD / year
…thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI,…
Added 5 mins ago
C
Senior Knowledge Graph & Ontology Architect
Cognizant
Little Rock, AR
- $130,000 to $160,000 USD / year
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of…
Added 5 mins ago
C
Data Quality Engineer (Databricks & dbt)
Cognizant
Little Rock, AR
- $70,000 to $117,000 USD / year
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the USA. Regardless of your working…
Added 6 mins ago
GA
Director, Architecture and Data
GE Aerospace
Little Rock, AR
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 6 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Little Rock, AR
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 6 mins ago
EG
Front End React Engineer
Eliassen Group
Little Rock, AR
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 7 mins ago
Sr. Construction Manager/Engineering Support - Electrical SME
Strata-G, LLC
Oak Ridge, TN
Senior Construction Manager/Engineer support provides monitoring and assessment of construction progress and quality for the construction project portfolio. Position(s) also support…
Added 8 mins ago
Senior Avionics Systems Engineer (ONSITE)
RTX
United States
Collins Aerospace is looking for a Senior Avionics Systems Engineer to support the sustainment and development of Traffic products. The engineer who fills this position must demonstrate a…
Added 8 mins ago
Sr. Manufacturing Development Engineer
RTX
United States
As a Sr. Manufacturing Development Engineer you’ll lead and coordinate projects and improvements across the extended value streams by providing technical manufacturing support to a program…
Added 9 mins ago
J
Sr. Network Development Engineer, IT Cloud & Infrastructure
Jobgether
Remote, United States
- $100,000 to $155,000 USD / year
The Sr. Network Development Engineer will help design, build, and operate the cloud networking infrastructure supporting a large-scale, mission-critical technology environment. This role…
Added 9 mins ago
Senior Director, Talent Acquisition
CoLab Software
Remote, United States
…our sourcing energy, and when it’s worth paying for outside…
Added 11 mins ago
Manufacturing Process Engineer
McKinstry Company
Spokane, WA
McKinstry is looking for a Manufacturing Process Engineer to support our growing Offsite Manufacturing division. The Manufacturing Process Engineer is a multi-functional technical role is…
Added 20 mins ago
GH
Project Manager - Patient Care Solutions
GE HealthCare
Remote, United States
- $112,000 to $168,000 USD / year
This role is a remote role that will require onsite support to customer sites and will also allow for flexibility to work from home.
Added 20 mins ago
GA
Director, Architecture and Data
GE Aerospace
Waukesha, WI
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 20 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Waukesha, WI
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 20 mins ago
Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Madison, WI
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
Added 20 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Madison, WI
Remote (Regardless of Location): $209,000 - $238,500 for Data Engineer 5

Cleo

Senior Support Engineer I

Madison, WI, United States

$70,000 to $80,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

Apply About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

Report this job