Jobs in the United States

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Added 1 min ago
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AWS Cloud Architect
Insight Global
Fort Lauderdale, FL
- From $85 USD / hour
Insight Global is looking for a Senior AWS Cloud Engineer / AWS Architect to support Broward Health's Infrastructure and Cloud team. This is a hands-on engineering role with architect-level…
Added 1 min ago
AD
Commissioning and Qualification Engineer I
AVEVA DRUG DELIVERY SYSTEMS INC
Tamarac, FL · Miramar, FL
- $80,000 to $90,000 USD / year
Two years of experience in commissioning and qualification. Experience should be in the pharmaceutical or Medical Device industry. ASQ Quality Engineer Certification (CQE) is a plus.
Added 2 mins ago
Field Application Engineer
Standex
Sugar Land, TX
We are looking for a Field Applications Engineer who is a highly trained technical professional responsible for positioning Standex as the trusted design partner for our strategic…
Added 3 mins ago
QCQA Manager
Kent Companies
Houston, TX
Added 6 mins ago
Automation and Controls Engineer II
NOV
San Antonio, TX
…documentation, system integration, testing, and commissioning. The engineer works independently on complex automation systems while collaborating with multidisciplinary engineering teams.…
Added 6 mins ago
NPI Quality Engineer
Encore Medical LP
TX
Utilizing a comprehensive knowledge of engineering and problem-solving principles, this position is responsible for a variety of complex activities regarding the design, implementation, and…
Added 8 mins ago
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Senior Reliability Engineer Power Electronics
Actalent
Wauwatosa, WI
- $100,000 to $180,000 USD / year
Job Title: Reliability Engineer Power Electronics
Added 8 mins ago
Mechanical Engineering Intern
COLUMBUS MCKINNON CORP
PEWAUKEE, WI
…Summary/Overview This assignment is for a mechanical or industrial engineer in a manufacturing role. It supports several business needs: Continuous improvement in manufacturing operations…
Added 9 mins ago
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Project Manager - Patient Care Solutions
GE HealthCare
Remote, United States
- $112,000 to $168,000 USD / year
Bachelor’s degree or equivalent technical field experience (Field Engineer, biomedical or related field experience)
Added 9 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Waukesha, WI
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 9 mins ago
Industrial Engineer - Manufacturing
Burkert USA Corporation
United States
Knowledge of Lean Manufacturing, Six Sigma, Value Stream Mapping, and .
Added 9 mins ago
Senior Fire Protection Engineer (Advanced Manufacturing)
Jacobs
Appleton, WI
We're looking for an experienced Fire Protection Engineer to join our Building Mechanical team and help deliver innovative Fire Protection design solutions for our heavy industrial clients.…
Added 9 mins ago
Weld Engineer - Power Systems Division
ITW
Appleton, WI
Are you a Welding Engineer eager to shape the future of welding?
Added 9 mins ago
Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Madison, WI
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
Added 9 mins ago
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Senior Support Engineer - Oracle Health
Oracle
Madison, WI
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 9 mins ago
SOLUTION ENGINEER
Lumen
Madison, WI
…utilizing our technology services platform. The successful Solution Engineer must have a strong desire to leverage their technical and sales skills, including business acumen, to understand…
Added 9 mins ago
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Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Madison, WI
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 9 mins ago
Senior Network Engineer – Network Infrastructure & Automation
American Family Insurance - Corporate
Madison, WI
We’re looking for a Senior Network Engineer to help design, operate, and evolve the network infrastructure that connects our enterprise.
Added 9 mins ago
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Senior Full Stack Engineer – .NET & C#
Cognizant
Madison, WI
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 9 mins ago
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Senior .NET Full Stack Engineer with C#
Cognizant
Madison, WI
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 9 mins ago
Senior Analyst, Product Engineer
CVS Health
Madison, WI
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 9 mins ago
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Senior Knowledge Graph & Ontology Architect
Cognizant
Madison, WI
- $130,000 to $160,000 USD / year
As a Senior Knowledge Graph & Ontology Architect , you will make an impact by designing and governing enterprise semantic architectures that enable trusted, scalable, and AI-ready knowledge…
Added 9 mins ago
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GCP data Engineer
Cognizant
Madison, WI
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 9 mins ago
Senior Network Engineer
Cognizant
Madison, WI
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 9 mins ago
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Senior Support Engineer I
Cleo
Madison, WI
- $70,000 to $80,000 USD / year
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.

Cleo

Senior Support Engineer I

Madison, WI, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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