Jobs in the United States

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Added 1 min ago
AD
Commissioning and Qualification Engineer I
AVEVA DRUG DELIVERY SYSTEMS INC
Tamarac, FL · Miramar, FL
- $80,000 to $90,000 USD / year
…Design of Experiments, perform statistical analysis of test data, write equipment and material specifications, and perform engineering investigations regarding equipment, materials, and…
Added 4 mins ago
Software Engineer in Test - MATLAB 37275
The MathWorks, Inc.
Natick, MA
As a Software Engineer in Test on the MATLAB Editor, you'll uphold the standard of quality that impacts thousands of users every day through MATLAB's coding and editing capabilities across…
Added 7 mins ago
KC
Optical Engineer
KLA Corporation
Milpitas, CA
- $117,800 to $200,300 USD / year
Experience with programming languages such as MATLAB or Python for data analysis and automation is a plus.
Added 9 mins ago
Industrial Engineer - Manufacturing
Burkert USA Corporation
United States
Analyze production performance data and utilize data-driven methodologies to improve throughput, quality, equipment utilization, and overall operational effectiveness.
Added 9 mins ago
Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Madison, WI
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
Added 9 mins ago
O
Senior Support Engineer - Oracle Health
Oracle
Madison, WI
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 9 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Madison, WI
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 9 mins ago
Senior Network Engineer – Network Infrastructure & Automation
American Family Insurance - Corporate
Madison, WI
We’re looking for a Senior Network Engineer to help design, operate, and evolve the network infrastructure that connects our enterprise.
Added 9 mins ago
Senior Analyst, Product Engineer
CVS Health
Madison, WI
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 9 mins ago
Senior Network Engineer
Cognizant
Madison, WI
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 9 mins ago
C
Data Quality Engineer (Databricks & dbt)
Cognizant
Madison, WI
- $70,000 to $117,000 USD / year
We are seeking a Data Quality Engineer to ensure the accuracy, consistency, and reliability of enterprise data platforms. The ideal candidate will design and automate data quality testing…
Added 9 mins ago
C
Senior Support Engineer I
Cleo
Madison, WI
- $70,000 to $80,000 USD / year
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality,…
Added 9 mins ago
I
Field Service Engineer
ITW
Milwaukee, WI
- $35 to $38 USD / hour
Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established…
Added 9 mins ago
Facilities Electrical Engineer
Abbott
Madison, WI
The Facilities Electrical Engineer will provide engineering support and document changes to existing and new qualified and non-qualified facility electrical systems in support of…
Added 10 mins ago
Senior Systems Engineer
Arctiq
Remote, United States
…Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure,…
Added 17 mins ago
Staff Software Engineer, AI Incubation and Rapid Infrastructure Automation
Google
Sunnyvale, CA
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 17 mins ago
G
Electrical Engineer
GPAC
Saginaw, TX
- $130,000 to $180,000 USD / year
Salary: $130,000–$180,000 per year. Experience: 8+ years. License: Professional Engineer (P.E.)
Added 19 mins ago
BV
AWS Cloud Engineer
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a AWS Cloud Engineer to build, secure, automate, and operate cloud or enterprise infrastructure and platforms. The work focuses on availability,…
Added 19 mins ago
BV
Senior AWS Engineer
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Senior AWS Engineer to build, secure, automate, and operate cloud or enterprise infrastructure and platforms. The work focuses on availability,…
Added 19 mins ago
BV
Senior Azure Engineer
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Senior Azure Engineer to build, secure, automate, and operate cloud or enterprise infrastructure and platforms. The work focuses on availability,…
Added 19 mins ago
BV
Azure Cloud Engineer
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Azure Cloud Engineer to build, secure, automate, and operate cloud or enterprise infrastructure and platforms. The work focuses on availability,…
Added 19 mins ago
CM
Automation and Controls Engineer
Cayuga Milk Ingredients, LLC
Auburn, NY
- $115,000 to $140,000 USD / year
The Automation and Controls Engineer owns the process control systems that run both Cayuga Milk Ingredients plants, and leads our move to a connected, data-driven operation built on…
Added 21 mins ago
Senior Systems Engineer REQ-058800
PerkinElmer U.S. LLC
Woburn, MA
Scripting or programming data analyses, prototype automation, test execution, etc.
Added 22 mins ago
Staff Network Engineer, Infrastructure Control Network
Google
Atlanta, GA · Reston, VA
…TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much…
Added 24 mins ago
Graduate Development Program, Associate
National Grid
Waltham, MA
Interested in helping shape the future of the electric grid? As an Associate Engineer on the Distribution Planning & Asset Management team, you'll support long-term planning efforts that…

Cleo

Senior Support Engineer I

Madison, WI, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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