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Added 6 mins ago
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Senior Reliability Engineer Power Electronics
Actalent
Wauwatosa, WI
- $100,000 to $180,000 USD / year
Job Title: Reliability Engineer Power Electronics
Added 6 mins ago
Mechanical Engineering Intern
COLUMBUS MCKINNON CORP
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…Summary/Overview This assignment is for a mechanical or industrial engineer in a manufacturing role. It supports several business needs: Continuous improvement in manufacturing operations…
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Senior Motor Engineers –Cordless New Product Development (NPD)
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Drive supplier relationships to develop part/product specifications that meet performance requirements while falling within process capabilities.
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Senior Support Engineer - Oracle Health
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- $52,200 to $132,400 USD / year
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Senior Network Engineer – Network Infrastructure & Automation
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We’re looking for a Senior Network Engineer to help design, operate, and evolve the network infrastructure that connects our enterprise.
Added 6 mins ago
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Senior Full Stack Engineer – .NET & C#
Cognizant
Madison, WI
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 6 mins ago
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Senior .NET Full Stack Engineer with C#
Cognizant
Madison, WI
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 6 mins ago
Senior Analyst, Product Engineer
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Madison, WI
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 6 mins ago
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Senior Support Engineer I
Cleo
Madison, WI
- $70,000 to $80,000 USD / year
…Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team…
Added 6 mins ago
Senior Workday Security Engineer
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Madison, WI
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 6 mins ago
Gemini Enterprise for CX Sr. Engineer
Accenture
Milwaukee, WI
A hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions - now building deep expertise in Google Cloud Platform (GCP). You…
Added 6 mins ago
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Google Data Specialist
Accenture
Milwaukee, WI
- $70,350 to $196,000 USD / year
You’re comfortable working directly with clients, supporting senior architects, and contributing to end-to-end project execution.
Added 6 mins ago
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Google Senior Data Engineer
Accenture
Milwaukee, WI
- $94,400 to $266,300 USD / year
As a GCP Senior Data Engineer, you will help deliver data modernization, analytics, and AI solutions on GCP. You will support architecture design, build data pipelines and models, perform…
Added 7 mins ago
Senior Estimator - Atlanta
Turner Construction Company
Atlanta, GA
…Preconstruction Manager in all estimating functions throughout the Launch process required during the preconstruction phase. Responsible for value engineering, budget controls, alternative…
Added 7 mins ago
Senior Systems Engineer
Arctiq
Remote, United States
We are hiring a Senior Systems Engineer to take the lead on engineering, administering, and continually refining our client's enterprise Systems and Compute environment. Your focus will be…
Added 9 mins ago
Project Engineer Senior - Roush Products Group
ROUSH
Livonia, MI
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Added 14 mins ago
Senior Staff Software Engineer, Search Privacy and Trust Engineering
Google
Cambridge, MA · New York, NY
In most instances, this position requires in-person interviews as part of the hiring process.
Added 16 mins ago
Sr. Systems Engineer
DMI
Baltimore, MD
DMI, LLC is seeking a Sr. Systems Engineer to join us.
Added 17 mins ago
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Automation and Controls Engineer
Cayuga Milk Ingredients, LLC
Auburn, NY
- $115,000 to $140,000 USD / year
This is a hands-on, senior process controls role. We need an engineer who has spent years tuning loops, writing sequences, and commissioning process systems in a running plant - and who can…
Added 18 mins ago
Senior Systems Engineer REQ-058800
PerkinElmer U.S. LLC
Woburn, MA
Develop and own system requirements and the elicitation process for systems including software, mechanical, electrical, and chemical, bioanalytical disciplines.
Added 24 mins ago
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Senior Structural Engineer, Data Centers - Remote (U.S.)
AECOM
Remote, United States
- $175,000 to $210,000 USD / year
We are seeking a Senior Structural Engineer with experience in hyperscale and colocation data center facility design to join our growing Data Center practice. The ideal candidate will bring…
Added 26 mins ago
Control Systems Technical Senior Specialist
HDR
Arlington, VA · Glen Allen, VA · Vienna, VA · Virginia Beach, VA · Fulton, MD
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 30 mins ago
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Senior Software Quality Engineer
Bechtel Corporation
Richland, WA
- $105,000 to $160,200 USD / year
The Software Quality Engineer supports the WTP Software Quality Program by applying software quality principles based on NQA 1, DOE O 414.1D, and project requirements. The engineer works…
Added 30 mins ago
Senior Software Engineer, Performance, Google Cloud Compute Infrastructure
Google
Kirkland, WA
Share Senior Software Engineer, Performance, Google Cloud Compute Infrastructure
Added 30 mins ago
Senior Software Engineer, AI/ML Computer Vision, Google Cloud
Google
Redmond, WA
Share Senior Software Engineer, AI/ML Computer Vision, Google Cloud

Closed listing

Cleo

Senior Support Engineer I

Olympia, WA, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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