Find work in the United States.

6,444,796 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added just now
EG
Front End React Engineer
Eliassen Group
Madison, WI
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added just now
Senior Systems Engineer
Arctiq
Remote, United States
We are hiring a Senior Systems Engineer to take the lead on engineering, administering, and continually refining our client's enterprise Systems and Compute environment. Your focus will be…
Added 4 mins ago
Solutions Engineer - US
CertifyOS
Remote, United States
- 3–6 years in a customer-facing technical role at a B2B SaaS company or Consulting Firm, such as Solutions Engineer, Sales Engineer, Solutions Consultant, Implementation Consultant.
Added 7 mins ago
Senior Staff Software Engineer, Search Privacy and Trust Engineering
Google
Cambridge, MA · New York, NY
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 7 mins ago
Staff Software Engineer, AI Incubation and Rapid Infrastructure Automation
Google
Sunnyvale, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 7 mins ago
Staff Software Engineer, Global Networking Technology
Google
Sunnyvale, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 8 mins ago
Full Stack Engineer
Pogo Technologies, Inc.
Remote, United States
Added 9 mins ago
Associate Software Engineer
The MITRE Corporation
Bridgeport, WV
Added 10 mins ago
BV
AWS Cloud Engineer
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a AWS Cloud Engineer to build, secure, automate, and operate cloud or enterprise infrastructure and platforms. The work focuses on availability,…
Added 10 mins ago
BV
Senior AWS Engineer
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Senior AWS Engineer to build, secure, automate, and operate cloud or enterprise infrastructure and platforms. The work focuses on availability,…
Added 10 mins ago
BV
Senior Azure Engineer
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Senior Azure Engineer to build, secure, automate, and operate cloud or enterprise infrastructure and platforms. The work focuses on availability,…
Added 10 mins ago
BV
Azure Cloud Engineer
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Azure Cloud Engineer to build, secure, automate, and operate cloud or enterprise infrastructure and platforms. The work focuses on availability,…
Added 12 mins ago
Staff CAD Engineer, Silicon Design, Google Cloud
Google
Sunnyvale, CA
As a Staff CAD Engineer, Silicon Design Environment, you will collaborate closely with domain experts across the silicon development spectrum and leverage your experience to deliver the…
Added 12 mins ago
Staff Network Engineer, Infrastructure Control Network
Google
Atlanta, GA · Reston, VA
Added 16 mins ago
A
Systems Engineer
Actalent
Dahlgren, VA
- $90,000 to $160,000 USD / year
Added 16 mins ago
A
Manufacturing Engineer
Actalent
Charlotte, NC
- $45 to $48 USD / hour
Job Title: Manufacturing Engineer Job DescriptionThe Manufacturing Engineer serves as the primary technical resource supporting air-cooled chiller manufacturing operations on 2nd shift.…
Added 16 mins ago
A
CNC Application Engineer
Actalent
Charlotte, NC
- $85,000 to $95,000 USD / year
Added 16 mins ago
Manufacturing Engineer
Actalent
Greenville, SC
Job Title: CAD/CAM CNC ProgrammerJob DescriptionThis Manufacturing Engineer role focuses on setting up, programming, and operating CNC lathes in a heavy-duty shop environment that supports…
Added 16 mins ago
A
Manufacturing Engineer
Actalent
Dearborn, MI
- $40 to $50 USD / hour
DescriptionThe Launch Manufacturing Engineer will support the Manufacturing Plant throughout the development and launch of the F-150 platform. This individual will provide hands-on…
Added 19 mins ago
Control Systems Technical Specialist
HDR
Arlington, VA · Glen Allen, VA · Vienna, VA · Virginia Beach, VA
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 19 mins ago
Control Systems Technical Senior Specialist
HDR
Arlington, VA · Glen Allen, VA · Vienna, VA · Virginia Beach, VA · Fulton, MD
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 20 mins ago
IG
Software Engineer- Python & .NET
Insight Global
Columbus, OH
- From $64 USD / hour
A major client of Insight Global is seeking a Senior Software Engineer to join a backend engineering team focused on accelerating development of core services and the migration of an…
Added 22 mins ago
Principal Civil Engineer, Data Center Design Engineering
Fleet Data Centers
Remote, United States
The Principal Civil Engineer will be responsible for leading the design, development, and implementation of cutting-edge civil systems in highly efficient, scalable, and sustainable data…
Added 22 mins ago
J
Systems Engineer - Monitoring & Operations
Jobgether
Remote, United States
- $63,300 to $129,700 USD / year
…applications and next steps. Our partner is looking for a Systems Engineer – Monitoring & Operations based in the United…
Added 22 mins ago
Java Fullstack Software Engineer (Spring Boot / Angular)
Jobgether
Remote, United States
…steps. Our partner is looking for a Java Fullstack Software Engineer (Spring Boot / Angular) based in United…

Closed listing

Cleo

Senior Support Engineer I

Olympia, WA, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

Report this job