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Added 1 min ago
J
Systems Engineer - Monitoring & Operations
Jobgether
Remote, United States
- $63,300 to $129,700 USD / year
…applications and next steps. Our partner is looking for a Systems Engineer – Monitoring & Operations based in the United…
Added 2 mins ago
System Development Engineer II, Leo Enterprise Infrastructure & Operations
Amazon
Bellevue, WA
This Systems Development Engineer role focuses on supporting essential Leo shared services and specific design-manufacturing functional domains like Printed Circuit Board and Application…
Added 2 mins ago
Production Systems Engineer, AI Systems
Meta
Bellevue, WA
Meta is seeking a Hardware Systems Engineer to support the new product introduction (NPI) of next-generation AI and high-performance computing infrastructure for large-scale data center…
Added 2 mins ago
M
Test Engineer
ManpowerGroup
Bellevue, WA
- $106 USD / hour
Experience with data acquisition systems and test automation frameworks, using languages such as Python, Go, or C++.
Added 2 mins ago
Antenna Systems Engineer, Amazon Leo Antenna Development
Amazon
Redmond, WA
As a System Development Engineer, you will be responsible for integration, simulation, and test of state-of-the-art space borne phased array systems. You will work internally and…
Added 2 mins ago
Lab/Test Engineer 1
ManpowerGroup
Redmond, WA
Our client, Technology is seeking a Lab/Test Engineer 1 to join their team. As a Lab/Test Engineer 1, you will be part of the Engineering & Testing organization supporting lab testing and…
Added 2 mins ago
Hardware Data Engineer - Meta Robotics Studio
Meta
Redmond, WA
Meta Robotics Studio runs large-scale robot teleoperation and wearable data collection to train robot manipulation models. Our Data Operations team builds the pipelines, reporting…
Added 2 mins ago
Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Olympia, WA
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
Added 2 mins ago
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Senior Support Engineer - Oracle Health
Oracle
Olympia, WA
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 2 mins ago
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Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Olympia, WA
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 2 mins ago
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Senior Support Engineer I
Cleo
Olympia, WA
- $70,000 to $80,000 USD / year
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality,…
Added 2 mins ago
Senior Analyst, Product Engineer
CVS Health
Olympia, WA
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 2 mins ago
Senior Network Engineer
Cognizant
Olympia, WA
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 2 mins ago
Software Engineer II: Fullstack
JPMorgan Chase
Seattle, WA
As a Software Engineer II at JPMorgan Chase within Consumer & Community Banking, you are part of an agile team that designs, enhances, and delivers secure, stable, and scalable software…
Added 2 mins ago
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Network Dev Engineer II - AMZ10165500
Amazon
Seattle, WA
- $136,000 to $184,000 USD / year
…have one year of experience in the following skill(s): (1) automation scripting using Python, Bash, Shell, or…
Added 2 mins ago
Sr. Process Engineer, One MHS , Amazon Manufacturing Services
Amazon
Seattle, WA
Amazon Manufacturing Services (AMS) is seeking an experienced Sr. Process Engineer to join our advanced manufacturing team. This role will drive manufacturing excellence through the…
Added 2 mins ago
Sr. Software Development Engineer, Fulfillment Planning and Execution
Amazon
Seattle, WA
…Networking, and more) into actionable plans for material procurement, data center capacity allocation, rack building, and rack landing across AWS's global infrastructure. We are looking for…
Added 2 mins ago
RFID Store Design/Operations Engineer, RFID Program Management
Amazon
Seattle, WA
…seeks an innovative, solutions-oriented, and process-minded engineer to lead a program that works directly with customers, and between product, engineering, and operations teams, to define…
Added 2 mins ago
Senior Lead Software Engineer- AI Platform engineer
JPMorgan Chase
Seattle, WA
As a Senior Lead Software Engineer at JPMorgan Chase within the Corporate Sector, Infrastructure Platforms team, you are an integral part of an agile team that works to enhance, build, and…
Added 2 mins ago
Instrumentation & Controls Engineer (45212)
Jacobs
Seattle, WA
We are seeking an Instrumentation & Controls Engineer to support automation and facility control systems for advanced manufacturing and semiconductor facilities. Based in Boise, you'll work…
Added 3 mins ago
Senior Surgical Onsite Specialist - Western WA (Seattle/Tacoma)
Medtronic
Seattle, WA · Tacoma, WA
Added 3 mins ago
Sr. Radiology Clinical Specialist (Current ARRT required) - West Coast
Medtronic
Spokane, WA · Seattle, WA
Added 3 mins ago
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Data Quality Engineer (Databricks & dbt)
Cognizant
Olympia, WA
- $70,000 to $117,000 USD / year
We are seeking a Data Quality Engineer to ensure the accuracy, consistency, and reliability of enterprise data platforms. The ideal candidate will design and automate data quality testing…
Added 3 mins ago
UG
Full Stack Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $72,800 to $130,000 USD / year
…outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,…
Added 4 mins ago
Senior Mechanical Engineer REQ-058799
PerkinElmer U.S. LLC
Woburn, MA
…reproducibility, enabling researchers to generate higher-quality data, develop novel assays, and drive breakthrough discoveries in life sciences. From academic labs to global biopharma…

Closed listing

Cleo

Senior Support Engineer I

Salem, OR, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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