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Airport Senior Data Engineer
Clark County Department of Aviation
Las Vegas, NV
- $42.43 to $62.67 USD / hour
The Clark County Department of Aviation is seeking qualified candidates to apply for the Airport Senior Data Engineer position. This position provides project and program leadership to…
Added 8 mins ago
Data Engineer 100652
Manatt, Phelps & Phillips
Boston, MA
We are seeking a Mid-Level Data Engineer with SQL Server Administration (DBA) experience to join our team. In this role, you will be responsible for ELT processes that move critical data…
Added 10 mins ago
Senior Software Development Engineer , Frontier Networking Software Services
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Amazon is seeking a Senior Software Development Engineer for our AWS Networking organization to join a team designing and developing software and services required to configure and automate…
Added 11 mins ago
Sr Staff Module Process Engineer - CMP
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…service opportunities and implement the solutions to improve customer…
Added 11 mins ago
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Seasonal Dishwasher - Marketplace Café - Downtown Portland
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Portland, OR
- $17.05 to $17.75 USD / hour
The ideal dishwasher is self-motivated, flexible and committed to providing outstanding customer service every day.
Added 11 mins ago
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Line Cook - Marketplace Café - Downtown Portland
Nordstrom
Portland, OR
- $21.2 to $22.05 USD / hour
The ideal line cook is motivated, results oriented and committed to providing outstanding customer service every day.
Added 12 mins ago
Manufacturing Engineer
DYNAMIC FLOWFORM CORP.
Albany, OR
A Manufacturing Engineer is responsible for partnering with operations, maintenance, reliability, R&D, and engineering to drive improvement in production process efficiencies and safety…
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Solution Engineer Manager
Microsoft
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- $128,000 to $222,400 CAD / year
takeholder Management: Build trusted partnerships with internal leaders and customer executives to remove barriers and make sure Solution Engineer–led engagements run smoothly.
Added 15 mins ago
Low Power Verification Engineer, Physical Design
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Added 16 mins ago
Materials Specialist IMC 3rd Shift
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Relay Settings Engineer
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…fault study analysis. Serve as an interface for the external customer work involving the protective relay setting development and SCADA configuration projects, including presenting billable…
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Propulsion Engineer – Hypersonic Systems
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…of Boston in Andover MA, seeks a highly skilled Propulsion Engineer with deep expertise in hypersonic propulsion systems, including scramjets, rotating detonation engines (RDEs), and high…
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Graduate Development Program, Associate
National Grid
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…keeps communities connected and energy flowing? As an Associate Engineer, you'll support senior engineers and contribute to projects that help National Grid manage critical gas assets. Our…
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Design Engineer I - Electrical
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Added 21 mins ago
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Tooling Engineer
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Macomb, MI
- $48.08 to $55.29 USD / hour
Job Title: Tooling EngineerJob DescriptionThe Tooling Engineer supports engineering and manufacturing teams by leading all primary tooling activities, including injection molds, compression…
Added 21 mins ago
Nuclear Intern - Civil Engineering Millstone
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Job Segment: Civil Engineer, Nuclear Engineering, Summer Internship, Entry Level Engineer, Nuclear, Engineering, Entry Level, Energy
Added 22 mins ago
Manufacturing Engineer
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The Manufacturing Automation Engineer will lead the implementation and optimization of robotic welding and automation within commercial heat exchanger manufacturing, including process…
Added 22 mins ago
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Senior Systems Performance Engineer
Micron Technology, Inc.
Longmont-MAX- Office, CO
- $116,000 to $198,000 USD / year
…information into intelligence. As a Senior Systems Performance Engineer, you will identify and improve the performance of our memory and storage products in data center systems. This role…
Added 22 mins ago
Senior Systems Design Engineer
Micron Semiconductor Prds
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…solution designs with partners and customers. Evangelize joint customer-Micron solutions across the Micron sales and field application team to facilitate growth for both Micron and assigned…
Added 24 mins ago
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Principal, R&D Engineer
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
Customer-facing tools used by real Vizient members
Added 24 mins ago
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Loads and Dynamics Engineer
The Aerospace Corpor
Colorado Springs, CO
- $117,000 to $216,700 USD / year
The Structural Dynamics and Environments Department is seeking a Loads and Dynamics Engineer (Sr. Member of Technical Staff/Engineering Specialist - Space Systems Dynamics). Our mission is…
Added 24 mins ago
TA
Structural Dynamics Engineer
The Aerospace Corpor
Colorado Springs, CO
- $131,400 to $240,500 USD / year
The Structural Dynamics and Environments Department is seeking a Structural Dynamics Engineer (Engineering Specialist/Sr. Engineering Specialist - Aeronautical and Aerospace Structural…
Added 24 mins ago
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Structural Dynamics Engineer
The Aerospace Corpor
Colorado Springs, CO
- $106,300 to $197,000 USD / year
The Structural Dynamics and Environments Department is seeking a Structural Dynamics Engineer (Senior Member of Technical Staff/Engineering Specialist - Aeronautical and Aerospace…
Added 24 mins ago
TA
Structural Dynamics Engineer
The Aerospace Corpor
Colorado Springs, CO
- $131,400 to $240,500 USD / year
The Structural Dynamics and Environments Department is seeking a Structural Dynamics Engineer (Engineering Specialist/Sr. Engineering Specialist - Aeronautical and Aerospace Structural…
Added 24 mins ago
Engineer II
at Marriott
Goleta, CA · Santa Barbara, CA
…Display the ability to train and mentor other engineers (e.g., Engineer I). Display ability to perform Engineer on Duty responsibilities, including readings and…

Closed listing

Cleo

Senior Support Engineer I

Salem, OR, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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