Jobs in the United States

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Added 5 mins ago
Graduate Development Program, Associate
National Grid
Waltham, MA
…keeps communities connected and energy flowing? As an Associate Engineer, you'll support senior engineers and contribute to projects that help National Grid manage critical gas assets. Our…
Added 5 mins ago
Principal Cloud Platform Engineer
Salem Five Bank
Salem, MA
Serve as senior hands-on engineer and escalation point for complex cloud, infrastructure, and production issues.
Added 7 mins ago
Nuclear Intern - Civil Engineering Millstone
Dominion Energy
WATERFORD, CT
We are currently seeking a Summer 2027 Civil Engineering intern at Millstone Power Station in Waterford, CT.; This intern will be located in the Rapid Response department. The intern will…
Added 8 mins ago
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Senior Full Stack Engineer – .NET & C#
Cognizant
Hartford, CT
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 8 mins ago
C
Senior .NET Full Stack Engineer with C#
Cognizant
Hartford, CT
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 8 mins ago
C
Senior Support Engineer I
Cleo
Hartford, CT
- $70,000 to $80,000 USD / year
…opportunities to use automation and AI to improve efficiency, reliability, and the customer…
Added 9 mins ago
Senior/Staff Electrical Engineer
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
Micron’s Construction Engineering team delivers the infrastructure that supports our advanced manufacturing facilities. We work with internal teams, design firms, contractors, and suppliers…
Added 9 mins ago
MN
Senior Process Mechanical Engineer
Micron New York Semiconductor Manufacturing LLC
Clay, NY
- $99,000 to $169,000 USD / year
As a Mechanical Process Engineer supporting construction, you will play an important role in the design, installation, and successful turnover of mechanical and process systems for complex…
Added 12 mins ago
UG
Senior Release Train Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
As a Software Engineer/Release Train Engineer within Optum Technology’s Enterprise Digital Experience Tech team, you will drive the end-to-end delivery, integration, and operational…
Added 37 mins ago
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Cloud Principal Hardware Engineer
Microsoft
CA · WA · Aliso Viejo, CA · Mountain View, CA · Redmond, WA · Aliso Viejo · Mountain View · Redmond
- $142,800 to $304,200 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 38 mins ago
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Senior Mechanical Engineer, AI Systems
Microsoft
CA · Mountain View, CA · Mountain View
- $119,800 to $261,000 USD / year
The Senior Mechanical Engineer will contribute to the design and deployment of future high density, liquid-cooled systems in Azure datacenters.
Added 41 mins ago
Staff Software Engineer, Mobile (Android)
Google
Mountain View, CA
Experience in mobile systems engineering (e.g., mobile application software development, mobile release management, mobile operating systems, software/hardware integration (e.g.,…
Added 44 mins ago
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Senior Software Engineer- AI Agents
Microsoft
WA · CA · NY · Redmond, WA · Mountain View, CA · Redmond · Mountain View · New York
- $119,800 to $261,000 USD / year
…managing and governing AI agents at scale. We are looking for a Senior Software Engineer who is passionate about building secure, reliable, and highly scalable distributed systems and…
Added 44 mins ago
Senior Engineer, Specialty Gas Systems
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
As a Senior Engineer, Specialty Gas Systems, you will lead the development and integration of high-purity and hazardous gas systems for advanced semiconductor manufacturing. You’ll guide…
Added 44 mins ago
Senior Engineer, Process Mechanical Engineer
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Boise, ID
Our Construction Engineering team delivers the infrastructure required to build and expand semiconductor manufacturing sites. We partner with design firms, contractors, vendors, and…
Added 57 mins ago
Senior PCB Layout and Design Engineer
Butler America
Canoga Park, CA
The Senior PCB Layout and Design Engineer leads the physical design and layout of complex printed circuit boards, translating electrical schematics and engineering requirements into…
Added 58 mins ago
Senior DevOps Engineer
Abbott
Pleasanton, CA
We are seeking a highly skilled and experienced Senior DevOps Engineer to design, implement, and optimize scalable DevOps solutions that support the build, release, and deployment of modern…
Added 58 mins ago
Senior Staff Software Engineer, Generative Retail Ad Formats and LLM Applications
Google
Mountain View, CA
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Added 58 mins ago
Senior Staff Software Engineer, Platforms Security
Google
Sunnyvale, CA
Share Senior Staff Software Engineer, Platforms Security
Added 58 mins ago
Senior RTL Design Engineer, TPU
Google
Sunnyvale, CA
Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field, or equivalent practical experience.
Added 58 mins ago
Senior Supplier Quality Engineer, Battery/UPS
Google
Sunnyvale, CA
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Added 58 mins ago
Electrical Failure Analysis Engineer
Eurofins US Network
Sunnyvale, CA
Eurofins EAG Laboratories is seeking a Senior Engineer to lead hands-on investigations of electronic components, packages, and systems. You will work directly in the lab owning electrical…
Added 58 mins ago
Software Engineer, Infrastructure - Ads Infra and Ranking
Meta
Sunnyvale, CA
Software Engineer, Infrastructure - Ads Infra and Ranking Responsibilities:
Added 59 mins ago
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Senior Staff, Customer Quality Engineering (CQE)
Renesas
San Jose, CA
- $159,000 to $198,000 USD / year
This is a senior individual-contributor role operating at both deep technical and strategic customer-engagement levels. The Senior Staff Quality Engineer will partner with customer…
Added 59 mins ago
Sr Principal Network Engineer
Northrop Grumman
San Diego, CA
We are looking for you to join our team as a Sr. Principal Network Engineer based out of San Diego, CA. As a Sr. Principal Network Engineer at Northrop Grumman, you will have a challenging…

Cleo

Senior Support Engineer I

Hartford, CT, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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