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Added 9 mins ago
Sr Staff Module Process Engineer - CMP
Applied Materials
Hillsboro, OR
Must have data analytics background for performing analysis to identify, troubleshoot, and solve complex CMP Process, Yield, and Integration related problems.
Added 13 mins ago
Low Power Verification Engineer, Physical Design
Google
Sunnyvale, CA
In most instances, this position requires in-person interviews as part of the hiring process.
Added 13 mins ago
Data Center Controls Engineer
Google
Chicago, IL · Boulder, CO · San Francisco, CA · Sunnyvale, CA · Thornton, CO
5 years of experience in controls engineering, automation, or systems integration within industrial or mission-critical environments.
Added 20 mins ago
Manufacturing Engineer
Collins Aerospace
Windsor Locks, CT
The Manufacturing Automation Engineer will lead the implementation and optimization of robotic welding and automation within commercial heat exchanger manufacturing, including process…
Added 21 mins ago
TA
Loads and Dynamics Engineer
The Aerospace Corpor
Colorado Springs, CO
- $117,000 to $216,700 USD / year
…and development; technical evaluations during the acquisition process; conceptual and detailed design; assembly, integration, and test; and operational support. Comprised primarily of…
Added 21 mins ago
TA
Structural Dynamics Engineer
The Aerospace Corpor
Colorado Springs, CO
- $131,400 to $240,500 USD / year
…and development; technical evaluations during the acquisition process; conceptual and detailed design; assembly, integration, and test; and operational support. Comprised primarily of…
Added 21 mins ago
TA
Structural Dynamics Engineer
The Aerospace Corpor
Colorado Springs, CO
- $106,300 to $197,000 USD / year
…and development; technical evaluations during the acquisition process; conceptual and detailed design; assembly, integration, and test; and operational support. Comprised primarily of…
Added 21 mins ago
TA
Structural Dynamics Engineer
The Aerospace Corpor
Colorado Springs, CO
- $131,400 to $240,500 USD / year
…and development; technical evaluations during the acquisition process; conceptual and detailed design; assembly, integration, and test; and operational support. Comprised primarily of…
Added 27 mins ago
PA
Senior Quality Control Manager
PL ASSOCIATES INC. (PLA)
WASHINGTON, DC
- $50 to $60 USD / hour
The QC Manager serves as the primary authority for quality compliance on the project, coordinating with the Owner, Engineer, Construction Manager, subcontractors, and testing laboratories…
Added 48 mins ago
M
Senior Physical Design Verification Engineer
Microsoft
OR · CA · TX · NC · Hillsboro, OR · Mountain View, CA · Austin, TX · Raleigh, NC · Hillsboro · Mountain View · Austin · Raleigh
- $119,800 to $261,000 USD / year
…success for hardware manufacturing, improving the planning process, quality, delivery, scale and sustainability related to Microsoft cloud hardware. We are looking for experienced engineers…
Added 48 mins ago
M
Senior Silicon Design Verification Engineer
Microsoft
CA · TX · OR · WA · NC · Mountain View, CA · Austin, TX · Hillsboro, OR · Redmond, WA · Raleigh, NC · Mountain View · Austin · Hillsboro · Redmond · Raleigh
- $119,800 to $261,000 USD / year
…success for hardware manufacturing, improving the planning process, quality, delivery, scale and sustainability related to Microsoft cloud hardware. We are looking for engineers with a…
Added 48 mins ago
M
Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $85,400 to $183,700 USD / year
Are you a software engineer who loves code, moves fast, and enjoys solving problems at scale? Are you excited about AI and want to build the platform that makes AI reliable, resilient, and…
Added 49 mins ago
M
Principal Product Engineer
Microsoft
CA · OR · NC · TX · Mountain View, CA · Hillsboro, OR · Raleigh, NC · Austin, TX · Mountain View · Hillsboro · Raleigh · Austin
- $142,800 to $304,200 USD / year
…success for hardware manufacturing, improving the planning process, quality, delivery, scale and sustainability related to Microsoft cloud hardware. Our key initiatives are Azure and Azure…
Added 49 mins ago
M
Software CAD DevOps Engineer
Microsoft
OR · CA · NC · Hillsboro, OR · Mountain View, CA · Raleigh, NC · Hillsboro · Mountain View · Raleigh
- $102,100 to $219,200 USD / year
The Microsoft Silicon Engineering and Solutions Team is seeking a passionate and driven software engineer to be a developer for our central software team. This team drives state-of-the-art…
Added 49 mins ago
M
Senior Mechanical Engineer, AI Systems
Microsoft
CA · Mountain View, CA · Mountain View
- $119,800 to $261,000 USD / year
The Senior Mechanical Engineer will contribute to the design and deployment of future high density, liquid-cooled systems in Azure datacenters.
Added 53 mins ago
Staff Software Engineer, Mobile (Android)
Google
Mountain View, CA
In most instances, this position requires in-person interviews as part of the hiring process.
Added 55 mins ago
M
Principal CAD Software Engineer
Microsoft
CA · NC · OR · Mountain View, CA · Raleigh, NC · Hillsboro, OR
- $142,800 to $304,200 USD / year
The Microsoft Silicon Engineering and Solutions Team is seeking a passionate and driven software engineer to be a technical leader for our central software team. This team drives…
Added 55 mins ago
M
Senior Software Engineer- AI Agents
Microsoft
WA · CA · NY · Redmond, WA · Mountain View, CA · Redmond · Mountain View · New York
- $119,800 to $261,000 USD / year
…governing AI agents at scale. We are looking for a Senior Software Engineer who is passionate about building secure, reliable, and highly scalable distributed systems and helping shape the…
Added 56 mins ago
Senior Engineer, Waste Treatment Design
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
As a Waste Treatment Design Engineer, you will help shape the systems that safely manage industrial waste streams across major semiconductor construction projects. You will coordinate…
Added 56 mins ago
Senior Engineer, Specialty Gas Systems
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
As a Senior Engineer, Specialty Gas Systems, you will lead the development and integration of high-purity and hazardous gas systems for advanced semiconductor manufacturing. You’ll guide…
Added 56 mins ago
Senior Engineer, Reclamation and ZLD
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
As a Water Reclamation Engineer, you will lead the design and integration of systems that recover, reuse, and responsibly manage industrial water streams for major semiconductor…
Added 56 mins ago
Senior Engineer, Process Mechanical Engineer
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
As a Process Mechanical Engineer, you will provide technical leadership and oversight of third-party process mechanical design for major construction projects. You will manage design…
Added 1 hour ago
Opto-Mechanical Engineer, Amazon Leo for Government
Amazon
NORTHRIDGE, CA
The Opto-Mechanical Engineer will have a background in space based and ground based opto-mechanical design and analysis including electro-mechanical systems integration and packaging. The…
Added 1 hour ago
Robotics Engineer, Logistics Automation
Meta
Fremont, CA
Meta is seeking a Robotics Engineer to join our Infra Robotics team. This team implements advanced robotics technologies to enable efficient and safe data center operations.The logistics…
Added 1 hour ago
Software Engineer, Machine Learning - Ads Infra and Ranking
Meta
Menlo Park, CA
Software Engineer, Machine Learning - Ads Infra and Ranking Responsibilities:

Closed listing

Cleo

Senior Support Engineer I

Hartford, CT, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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