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Added 7 mins ago
Cyber & IT Operations Analytics Engineer
KDA Consulting Inc
Herndon, VA
We are seeking a hands-on Cyber & IT Operations Data / Splunk Analytics Engineer to support the Sponsor’s IT systems data modernization ecosystem. In this role, you will address critical…
Added 15 mins ago
Data Center Controls Engineer
Google
Chicago, IL · Boulder, CO · San Francisco, CA · Sunnyvale, CA · Thornton, CO
Google is looking for a Controls or Systems Engineer with a mastery of Building Management Systems (BMS), Electrical Power Monitoring System (EPMS) and Industrial Control Systems (ICS) to…
Added 19 mins ago
Security Automation Engineer II, BU Info Security
Boston University
Boston, MA
…AI-assisted security tooling and MCP integrations, and being the engineer who can look hard at the AI systems other units want to deploy and say something useful about them. Raising…
Added 21 mins ago
Manufacturing Engineer
Collins Aerospace
Windsor Locks, CT
The Manufacturing Automation Engineer will lead the implementation and optimization of robotic welding and automation within commercial heat exchanger manufacturing, including process…
Added 22 mins ago
MT
Senior Systems Performance Engineer
Micron Technology, Inc.
Longmont-MAX- Office, CO
- $116,000 to $198,000 USD / year
Join Micron's Data Center Workload Engineering team and help transform information into intelligence. As a Senior Systems Performance Engineer, you will identify and improve the performance…
Added 22 mins ago
MT
Senior Systems Performance Engineer - Modeling
Micron Technology, Inc.
Longmont-MAX- Office, CO
- $116,000 to $198,000 USD / year
Micron's Data Center Workload Engineering team is looking for a Senior Systems Performance Engineer to build data center–scale performance and power models within the Data Center Workload…
Added 24 mins ago
A
Senior Marketing Operations Engineer
Aleph
Remote, United States
- $149,000 to $195,000 USD / year
We're hiring a Senior Marketing Operations Engineer to build and own the systems, data and automations behind how Aleph generates, routes and measures marketing pipeline. You'll join…
Added 25 mins ago
UG
Senior Release Train Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
As a Software Engineer/Release Train Engineer within Optum Technology’s Enterprise Digital Experience Tech team, you will drive the end-to-end delivery, integration, and operational…
Added 30 mins ago
GTM Engineer
JustPark
Dallas, TX
You work with the data team - you do not own the data layer. We are building a data layer as a company and the data team owns it. You are its most demanding internal customer: you bring the…
Added 42 mins ago
Cyber Cloud Solution Engineer Lead/Staff
AEP Service Corporation
Remote, United States
As an Advanced Cloud Security Engineer, you will serve as a technical anchor for our enterprise cloud defense strategy. Your primary mission will be engineering, implementing, and…
Added 46 mins ago
Network Development Engineer I, Datacentre Fabrics - Product Engineering
Amazon Data Services, Inc.
Arlington, VA · Seattle, WA
…we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have…
Added 50 mins ago
M
Cloud Network Engineer II
Microsoft
United States
- $102,100 to $219,200 USD / year
As an engineer be a subject matter expert in more than one of the following: network operating systems, network automation in python, BGP, cloud-scale operations, MPLS, large-scale testing,…
Added 50 mins ago
M
Logic Design Engineer
Microsoft
United States
- $102,100 to $219,200 USD / year
…and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on…
Added 50 mins ago
M
Software CAD DevOps Engineer
Microsoft
OR · CA · NC · Hillsboro, OR · Mountain View, CA · Raleigh, NC · Hillsboro · Mountain View · Raleigh
- $102,100 to $219,200 USD / year
The Microsoft Silicon Engineering and Solutions Team is seeking a passionate and driven software engineer to be a developer for our central software team. This team drives state-of-the-art…
Added 57 mins ago
M
Principal CAD Software Engineer
Microsoft
CA · NC · OR · Mountain View, CA · Raleigh, NC · Hillsboro, OR
- $142,800 to $304,200 USD / year
The Microsoft Silicon Engineering and Solutions Team is seeking a passionate and driven software engineer to be a technical leader for our central software team. This team drives…
Added 57 mins ago
M
Senior Software Engineer- AI Agents
Microsoft
WA · CA · NY · Redmond, WA · Mountain View, CA · Redmond · Mountain View · New York
- $119,800 to $261,000 USD / year
…governing AI agents at scale. We are looking for a Senior Software Engineer who is passionate about building secure, reliable, and highly scalable distributed systems and helping shape the…
Added 58 mins ago
UG
Full Stack Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $72,800 to $130,000 USD / year
…outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,…
Added 1 hour ago
Regional Quality & Benchmark Specialist, SW2 & SW3
Amazon
Vacaville, CA
You will develop parts cage quality standards by creating work benches, tracking quality data and vendor defect rates, and building standard work processes for parts quality management
Added 1 hour ago
Robotics Engineer, Logistics Automation
Meta
Fremont, CA
Meta is seeking a Robotics Engineer to join our Infra Robotics team. This team implements advanced robotics technologies to enable efficient and safe data center operations.The logistics…
Added 1 hour ago
Software Development Engineer, Creator Marketplace
Amazon
Culver City, CA
As a Software Development Engineer, it’s up to you to research, define, design and refine the tech that keeps us one step ahead of listeners. Anticipate. Innovate. Bring challenging ideas…
Added 1 hour ago
Industrial Engineer /Principal Industrial Engineer
Northrop Grumman
Sunnyvale, CA
Northrop Grumman Mission Systems is looking for you to join our team as an Industrial Engineer / Principal Industrial Engineer based out of Sunnyvale, CA .
Added 1 hour ago
Software Engineer, Machine Learning
Meta
Sunnyvale, CA
Meta is seeking a distinguished Software Engineer with deep machine learning expertise to drive transformative advances across Meta's AI-powered products and platforms. In this role, you…
Added 1 hour ago
I
AI Software Development Engineer - Neuromorphic Computing
Intel
Santa Clara, CA
- $170,500 to $240,710 USD / year
As an AI Software Engineer in Neuromorphic Computing, you will turn new neuromorphic hardware capabilities into working, high-performance AI software and contribute to critical technical…
Added 1 hour ago
I
Physical Design Clocking Engineer
Intel
Santa Clara, CA
- $105,650 to $149,150 USD / year
As a Physical Design Engineer, you will play a critical role in the implementation of custom IP and SoC designs, transforming RTL to GDS to produce design databases ready for manufacturing.…
Added 1 hour ago
AI
Overnight Jouryman Engineer
ABM Industries
Santa Clara, CA
- $76.5 USD / hour
The Journeyman Engineer is responsible for the safe, reliable, and efficient operation, maintenance, and repair of critical data center infrastructure systems that support continuous…

Closed listing

Cleo

Senior Support Engineer I

Hartford, CT, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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