Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
MD
Interdisciplinary General Engineer/ Operations Research Analyst
Missile Defense Agency
Colorado Springs, CO · Redstone Arsenal, AL
- $91,870 to $144,102 USD / year
As a Interdisciplinary General Engineer/ Operations Research Analyst at the NH-0801/1515-3 broadband level some of your typical work assignments may include:
Added 2 mins ago
Q
ASIC Project Engineer - 1101
Quantinuum
Broomfield, CO
- $137,000 to $184,000 USD / year
We are seeking an ASIC Project Engineer in our Broomfield, CO, location to help drive development of the custom integrated circuits that enable Quantinuum's next-generation Apollo and Lumos…
Added 2 mins ago
System Integration & Test Engineer
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a System Integration & Test Engineer to join our team of qualified, diverse individuals within our Lab Test organization. This role…
Added 2 mins ago
Staff Systems Engineer - TRMC Systems Engineering Lead
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Staff Engineer Systems – TRMC Systems Engineering Lead to join our team of qualified, diverse individuals in our Systems…
Added 2 mins ago
Sr. Principal System Engineer - NATO IFC Lead
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Senior Principal Systems Engineer to join our team of qualified, diverse individuals within our Systems Engineering organization,…
Added 2 mins ago
Principal Engineer Systems RQ-4 FMS IFC Manager
CORP-Corporate Office
United States
In this role, you will serve as a key integrator across engineering, integration/test, and program management, with your primary responsibility in IFC Management. You will coordinate scope,…
Added 7 mins ago
UM
GENERAL ENGINEER
U.S. Marine Corps
Quantico, VA
- $143,913 to $197,200 USD / year
You will serve as the authoritative technical expert for the program management office lead engineer, provide business advice, anticipate operational risks, resolve unexpected events, and…
Added 8 mins ago
Senior Manufacturing Engineer
Rochester Precision Optics
West Henrietta, NY
The Senior Manufacturing Engineer provides technical leadership and manufacturing support for various precision optics operations, with responsibility for process development, production…
Added 8 mins ago
Packaging Engineer
Rochester Precision Optics
West Henrietta, NY
…products & services including – Design and Engineering, Systems Integration, Lens Assembly, Visible and Infrared Components, Glass and Plastic Molded Aspheres, and Thin Film Coating. As one…
Added 9 mins ago
Modeling and Simulation Engineer, Junior
Booz Allen Hamilton Inc.
ROME, NY
Job Number: R0252936 Modeling and Simulation Engineer, JuniorThe Opportunity:As an aerospace modeling and simulation (M&S)engineer, you know leading-edge technology is critical to national…
Added 9 mins ago
Technology Solutions Architect
Securitas Electronic Security, Inc
ELMSFORD, NY
…safety, and security solutions. As a trusted leader in systems integration and alarm monitoring, we bring the Securitas Technology Difference to life- delivering a comprehensive suite of…
Added 9 mins ago
Mechanical Design Engineer
DivIHN Integration
CORNING, NY
…AutoCAD/Inventor) for detailed design work * Provide hands-on technical input and troubleshooting support during mechanical equipment installation, start-up, and commissioning * Support the…
Added 10 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Schenectady, NY
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 10 mins ago
BP
Experienced Structural Analysis Engineer Schenectady NY
Bechtel Plant Machinery, Inc.
SCHENECTADY, NY
- $88,000 to $166,300 USD / year
Location: Schenectady, New York Job Title: Experienced Structural Analysis Engineer Status: Full-time Professional Annual Salary Range: $88,000 - $166,300 *Salary commensurate with…
Added 10 mins ago
Associate Electrical Design Engineer
Moog Inc
BUFFALO, NY
Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the…
Added 10 mins ago
C
Technical Engineer V
CTG
Buffalo, NY
- $67.17 to $111.94 USD / hour
CTG is seeking to fill a Technical Engineer V opening for our client.
Added 10 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Albany, NY
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 10 mins ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Albany, NY
- $86,000 to $99,000 USD / year
Document technical designs, application data flows, integration patterns, and healthcare payer business rules to support knowledge sharing and long-term maintainability.
Added 10 mins ago
Principal Software Engineer - Ai
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 10 mins ago
C
Senior .NET Full Stack Engineer with C#
Cognizant
Albany, NY
- $86,000 to $99,000 USD / year
Document technical designs, application data flows, integration patterns, and healthcare payer business rules to support knowledge sharing and long-term maintainability.
Added 10 mins ago
Senior Network Engineer
Cognizant
Albany, NY
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 10 mins ago
Senior Workday Security Engineer
CVS Health
Albany, NY
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 10 mins ago
C
Senior Support Engineer I
Cleo
Albany, NY
- $70,000 to $80,000 USD / year
We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted…
Added 10 mins ago
Senior Systems Engineer Fuel Cell Systems
Plug Power Inc.
ALBANY, NY
Senior Systems Engineer - Fuel Cell Systems Status: Exempt (Salaried) Department: Fuel Cell Platforms - Systems Engineering Position Summary Plug is building the global hydrogen ecosystem.…
Added 10 mins ago
HT
Field Service Engineer II-Relocation Package Available!
Honeywell Technologies
Albany, NY
- $35.82 to $44.81 USD / hour
As a Field Service Engineer II here at Honeywell, you will provide advanced technical support in Industrial Automation, troubleshoot complex issues, ensure solution implementation, and…

Cleo

Senior Support Engineer I

Albany, NY, United States

$70,000 to $80,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

Apply About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

Report this job