Jobs in the United States

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Added 18 mins ago
Technology Solutions Architect
Securitas Electronic Security, Inc
ELMSFORD, NY
…pre/post-sales engineering department Act as and be the systems integrations and field applications expert for the sales organization Directs and acts as a technology mentor for sales,…
Added 19 mins ago
A
Google Data Specialist
Accenture
New York City, NY · Albany, NY
- $70,350 to $196,000 USD / year
Build data pipelines, ETL/ELT processes, and integrations using GCP services such as: BigQuery, Dataflow, Dataproc, Pub/Sub, Cloud Storage
Added 19 mins ago
A
Google Senior Data Engineer
Accenture
New York City, NY · Albany, NY
- $94,400 to $266,300 USD / year
A hands-on Engineer with foundational experience in Data Engineering, Analytics, or Machine Learning - now building deep expertise in Google Cloud Platform (GCP). You are eager to apply…
Added 19 mins ago
O
Senior Support Engineer - Oracle Health
Oracle
Albany, NY
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 19 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Albany, NY
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 19 mins ago
Senior Workday Security Engineer
CVS Health
Albany, NY
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 19 mins ago
C
Senior Support Engineer I
Cleo
Albany, NY
- $70,000 to $80,000 USD / year
9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Added 20 mins ago
Cyber Security Engineer
Chobani LLC
NEW YORK, NY
SummaryWe're seeking a Cyber Security Engineer with strong expertise in both application security architecture and cybersecurity tooling implementation. This role bridges hands-on technical…
Added 20 mins ago
Software Engineer
NBC Universal
New York, NY
…consistency and quality against KPI. You will build solutions, test integrations, document workflows, assist in deployments, and monitor performance, working with the technical operations…
Added 21 mins ago
Infrastructure Engineer II - Amazon connect
JPMorgan Chase
New York, NY
We are seeking a passionate and talented Infrastructure Engineer II to join our team in supporting and expanding our Amazon Connect telecom infrastructure.
Added 21 mins ago
Windows System Engineer
The Vertex Companies LLC
NEW YORK, NY
…Description Vertex is seeking a highly experienced Windows System Engineer to support our IT operations. This role is responsible for IT support and administration, from hands-on helpdesk…
Added 58 mins ago
PS
Tooling Evolution Lead Engineer
Pfizer Shared Services (EFSS)
MA · CT · NY
- $162,900 to $271,500 USD / year
…output is what the self-service onboarding portal shows to every engineer and PM across all eight platforms, and your evidence framework is what turns tool selection from a political…
Added 1 hour ago
Software Engineer, Processor Design Infrastructure, Quantum AI
Google
Goleta, CA
…can iterate.In this role, you will be the dedicated software engineer owning our chip design infrastructure. Partnering closely with quantum processor designers in Santa Barbara, you will…
Added 1 hour ago
Engineer III, Cloud SDET - Endpoint (Hybrid, Sunnyvale)
CrowdStrike, Inc.
Sunnyvale, CA
CrowdStrike is looking for a Senior Software Development Engineer in Test (SDET) to join our growing Endpoint Protection Product (EPP) Cloud team, supporting our Falcon Prevent solution.…
Added 1 hour ago
Software Engineer
InterImage
Remote, United States
We are seeking a motivated and innovative Software Engineer to support the development of next-generation AI-enabled solutions for mission-driven environments across the Department of…
Added 1 hour ago
Data Engineer I
First Citizens Bank
Raleigh, NC · UNAVAILABLE, NC
The ideal candidate is a hands-on data engineer with experience in cloud-based data platforms, data warehousing, ETL/ELT development, and modern data engineering practices. This individual…
Added 2 hours ago
LR
IAM Engineer
Levi, Ray & Shoup, Inc.
Kansas City, KS
- $45 to $50 USD / hour
LRS Consulting is looking for an IAM Engineer to support enterprise IAM operations focused on Privileged Access Management (PAM), identity lifecycle management, authentication, and…
Added 2 hours ago
Solution Engineer - NYC
Justt
NYC, NY
We're seeking an experienced, independent Solution Engineer to join our growing New York team. This is a critical role requiring complete ownership of complex technical processes - from…
Added 2 hours ago
TT
Founding Forward Deployed Engineer
True Talent Solutions Partners
San Francisco Bay Area, CA
- $187,000 to $225,000 USD / year
…secure and manage enterprise AI. As a founding forward deployed engineer, you will work directly with enterprise security and IT teams while helping shape the product through hands-on…
Added 2 hours ago
Agentic Context Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Agentic Context Engineer based in the United States.
Added 2 hours ago
J
Agentic-First Software Engineer (Miami)
Jiffy
Miami, FL
- $150,000 to $265,000 USD / year
Build and evolve Jiffy’s internal AI tooling: author skills, rules, prompts, MCP integrations, and evaluation harnesses that make the whole engineering org faster. Contribute to our shared…
Added 2 hours ago
J
Agentic-First Software Engineer (Relocate to Miami)
Jiffy
Austin, TX
- $150,000 to $265,000 USD / year
Build and evolve Jiffy’s internal AI tooling: author skills, rules, prompts, MCP integrations, and evaluation harnesses that make the whole engineering org faster. Contribute to our shared…
Added 2 hours ago
VP of Product
Leena AI
NY · New York, NY
…across our pods - knowledge management, AI Colleague Studio, integrations, and the HR, IT and Finance…
Added 2 hours ago
O
Senior Support Engineer - Oracle Health
Oracle
Nashville, TN
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 2 hours ago
C
Senior Java Full Stack Engineer - Spring Boot & AWS
Cognizant
Jefferson City, MO
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer - Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…

Cleo

Senior Support Engineer I

Albany, NY, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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