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Added 9 mins ago
Senior Network Engineer
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 18 mins ago
O
Lead Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
Mentors teams and leads the architecture of highly scalable, interdependent distributed systems. Identifies and removes performance/scalability bottlenecks for hyper‑scale workloads;…
Added 38 mins ago
Senior Systems Engineer (Linux)
Eagle Seven
Chicago, IL
…with direct influence over the design, implementation, and performance of our trading systems. The successful candidate will be a self-starter who takes initiative, demonstrates a strong…
Added 40 mins ago
Azure Engineer
Insight Global
Brentwood, TN
We are seeking an experienced Azure Engineer to join a growing infrastructure and cloud operations team. This individual will be responsible for supporting and optimizing cloud…
Added 40 mins ago
Consulting Network Reliability Engineer
HCA Healthcare
Nashville, TN
As a Consulting Network Reliability Engineer you will provide best practices for mission-critical applications across the enterprise with a primary focus on the development and ongoing…
Added 40 mins ago
AI Systems & Solutions Engineer
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As an AI Systems & Solutions Engineer, you will support enterprise-level digital engineering, manufacturing modernization, and operations analytics initiatives across the Oak Ridge…
Added 46 mins ago
CO
Associate Civil Engineer (Development Services)
City of Sacramento
Sacramento, CA
- $47.05 to $66.2 USD / hour
Develop, implement, troubleshoot, and review control systems and operational plans; program and configure specialized equipment and control devices; evaluate system performance; and utilize…
Added 48 mins ago
C
Senior Full Stack Engineer - .NET & C#
Cognizant
Jefferson City, MO
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer - .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 49 mins ago
Senior Software Engineer (Quantum Computing)
Infleqtion
Remote, United States
A track record of rigorous engineering discipline: comprehensive testing, clean revision control, operational reliability, maintainable systems, thorough documentation, and a reflex for…
Added 49 mins ago
Senior Software Engineer (Quantum Computing)
Infleqtion
Remote, United States
A track record of rigorous engineering discipline: comprehensive testing, clean revision control, operational reliability, maintainable systems, thorough documentation, and a reflex for…
Added 49 mins ago
Senior Software Engineer (Quantum Computing)
Infleqtion
Remote, United States
A track record of rigorous engineering discipline: comprehensive testing, clean revision control, operational reliability, maintainable systems, thorough documentation, and a reflex for…
Added 49 mins ago
I
Staff Systems Engineer (Time and Frequency)
Infleqtion
Louisville, CO
- $160,000 to $210,000 USD / year
…approach to innovation. We seek an experienced Staff Systems Engineer to support multidisciplinary government and commercial R&D…
Added 49 mins ago
I
Senior Opto-Mechanical Engineer (Quantum Computing)
Infleqtion
Remote, United States
- $155,000 to $185,000 USD / year
Within Infleqtion’s Quantum Computing Product Group, the Hardware Engineering Team seeks a Senior Opto-Mechanical Engineer as a senior designer responsible for the realization of precision…
Added 49 mins ago
I
Senior Opto-Mechanical Engineer (Quantum Computing)
Infleqtion
Remote, United States
- $155,000 to $185,000 USD / year
Within Infleqtion’s Quantum Computing Product Group, the Hardware Engineering Team seeks a Senior Opto-Mechanical Engineer as a senior designer responsible for the realization of precision…
Added 1 hour ago
Staff Software Engineer, Technical Lead, Network Connectivity Gateway
Google
Sunnyvale, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 1 hour ago
Software Engineer, Storage
SpaceXAI
San Francisco, CA · New York, NY
- Care about operational excellence: backups, monitoring, query performance, and capacity planning are things you think about proactively
Added 1 hour ago
BH
Facilities Manager
Bassett Healthcare Network
Cooperstown, NY
- $89,576.05 USD / year
…Facilities is accountable for providing optimal customer relations, operational support, and project management in a cost-effective manner for facilities within the corporation and…
Added 1 hour ago
CONTINUOUS IMPROVEMENT ENGINEER
Wells Concrete Products, Inc.
Albany, MN
The Continuous Improvement (CI) Engineer leads and facilitates continuous improvement initiatives across the precast concrete manufacturing operation. This position drives operational…
Added 1 hour ago
CM
Quality Engineer II
Cirtec Medical Corporation
Brooklyn Park, MN
- $80,000 to $95,000 USD / year
Support the development and implementation of IQ (Installation Qualification) and OQ (Operational Qualification) protocols to ensure compliance with the Quality System.
Added 1 hour ago
Hardware Systems Engineer -Data Center/Lab Environment
Advanced Micro Devices, Inc
Secaucus, NJ
…ensuring that lab systems, hardware, and infrastructure are fully operational, organized, and accessible to support engineering and development teams. The ideal candidate will provide…
Added 1 hour ago
OT Security Engineer
CGI
Pittsburgh, PA
CGI is looking for operational Technology (OT) security engineer for a fulltime position in New Orleans.
Added 1 hour ago
Senior Data Engineer - MongoDB and PostgreSQL
CVS Health
Remote, United States
Senior Data Engineer will design, build, and support a near real-time transactional cache platform that enables APIs, digital experiences, and downstream services to consume operational…
Added 1 hour ago
Infrastructure Engineer
Mach Industries
Huntington Beach, CA
Maintain runbooks, backup and configuration-recovery workflows, and incident records; share service knowledge and turn recurring operational problems into reusable improvements.
Added 1 hour ago
AI Platform Engineer
Mach Industries
Huntington Beach, CA
Familiarity connecting AI platform controls to enterprise identity, data governance, and established operational support practices.
Added 2 hours ago
Lead Full Stack Java Engineer
Wells Fargo Bank, N. A.
CHARLOTTE, NC
Wells Fargo is seeking a highly skilled and hands-on Lead Engineer to drive the end-to-end delivery of strategic lending technology solutions supporting new product launches and feature…

Closed listing

Cleo

Senior Support Engineer I

Topeka, KS, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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