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Sr. Digital Field Service Engineer (Argos/ORA/DHS) Princeton NJ
Alcon Vision, LLC. Company
Remote, United States
The Digital Field Service Engineer serves as the technical expert for Alcon's connected equipment and digital service solutions. This role is responsible for installing, configuring,…
Added 8 mins ago
Sr Mgr, Manufacturing
Default Brand
Phoenix, AZ
Lead initiatives for manufacturing process capability and continuous quality improvement.
Added 16 mins ago
Engineering Tech
Wolf Creek Nuclear Operating Corporation
Burlington, KS
Under the direction of the Transmission Line Engineering department leadership and Transmission Engineer staff, this position will:
Added 16 mins ago
Process Engineer - Cold End
Saint-Gobain
KANSAS CITY, KS
Reporting directly to the Technical Manager, this Process Engineer is responsible for managing various technical and production processes within the Cold Process Operations group and will…
Added 16 mins ago
Process Engineer - Hot End
Saint-Gobain
KANSAS CITY, KS
Reporting directly to the Technical Manager, this Process Engineer is responsible for managing various technical and production processes within the Hot Process Operations group and will…
Added 16 mins ago
Engineering Tech
Evergy, Inc.
Topeka, KS
Under the direction of the Transmission Line Engineering department leadership and Transmission Engineer staff, this position will:
Added 25 mins ago
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Lead Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
We are looking for a highly skilled and motivated distributed systems engineer who can architect solutions to scale and optimize AI infrastructure components like GPU control plane and GPU…
Added 30 mins ago
KC
Optical Engineer
KLA Corporation
Milpitas, CA
- $117,800 to $200,300 USD / year
…specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing,…
Added 31 mins ago
Project Manager
InSite Engineering
Wall Township, NJ
· Coordinate the design and permitting process among internal teams, clients, consultants, and regulatory agencies.
Added 31 mins ago
Project Manager
InSite Engineering
Allendale, NJ
· Coordinate the design and permitting process among internal teams, clients, consultants, and regulatory agencies.
Added 31 mins ago
Project Manager
InSite Engineering
Stafford Township, NJ
· Coordinate the design and permitting process among internal teams, clients, consultants, and regulatory agencies.
Added 38 mins ago
Solution Engineer - NYC
Justt
NYC, NY
We're seeking an experienced, independent Solution Engineer to join our growing New York team. This is a critical role requiring complete ownership of complex technical processes - from…
Added 40 mins ago
Agentic Context Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Agentic Context Engineer based in the United States.
Added 45 mins ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
Position Description: The Senior Microsoft Platform Engineer is a Tier 3 role responsible for the administration, operation, and continuous improvement of the agency's Microsoft Azure…
Added 45 mins ago
Senior Systems Engineer (Linux)
Eagle Seven
Chicago, IL
Eagle Seven is seeking a Senior Systems Engineerto lead the technical design, planning, and implementation of our hardware and operating system strategies. In this role, you will act as a…
Added 46 mins ago
Reverse Logistics Coordinator, OTS Supply Chain - Global Transportation & Logistics
Amazon
Antioch, TN
Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.
Added 46 mins ago
Reverse Logistics Coordinator, OTS Supply Chain - Global Transportation & Logistics
Amazon
Antioch, TN
Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.
Added 47 mins ago
Mechanical Engineer - Test Stands & Processes
BWXT
Oak Ridge, TN
As our Mechanical Engineer for Test Stands & Processes, you will support engineering and manufacturing efforts associated with the BWXT portion of the DUECE centrifuge program. You will…
Added 47 mins ago
B
Metallurgical Engineer - Advanced Metallic Systems
BWXT
Oak Ridge, TN
- $86,450 to $136,000 USD / year
Position Overview As our Metallurgical Engineer for Advanced Metallic Systems, you will lead development of alloys, forming processes, casting routes, additive manufacturing approaches, and…
Added 51 mins ago
NPI Coordination Engineer
Keysight Technologies, Inc.
Colorado Springs, CO
…Product Introduction (NPI) through the Product Lifecycle (PLC) process. The NPI Coordination Engineer will work with various internal partners to bring enabling technologies to Keysight…
Added 53 mins ago
CO
Assistant Civil Engineer (Development Services)
City of Sacramento
Sacramento, CA
- $38.76 to $54.55 USD / hour
Direct supervision is provided by an Associate Engineer, or other higher-level personnel. Lead responsibilities may include the guidance and coordination of technical personnel or student…
Added 56 mins ago
I
Sr Test Engineer (Time and Frequency)
Infleqtion
Louisville, CO
- $106,000 to $141,000 USD / year
We are seeking a Senior Test Engineer to support the development and validation of an atomic clock product pilot line. This individual will join the New Product Introduction Team and work…
Added 56 mins ago
I
Staff Mechanical Systems IPT Lead
Infleqtion
Louisville, CO
- $185,000 to $210,000 USD / year
Position Summary Infleqtion is seeking a Mechanical Systems IPT Lead to drive closure across QGG opto-mechanical, thermal, structural, tooling, and mechanical-interface scope. This role is…
Added 56 mins ago
I
Staff Systems Engineer (Time and Frequency)
Infleqtion
Louisville, CO
- $160,000 to $210,000 USD / year
…approach to innovation. We seek an experienced Staff Systems Engineer to support multidisciplinary government and commercial R&D…
Added 56 mins ago
I
Senior Supplier Quality Engineer
Infleqtion
Louisville, CO
- $155,000 to $185,000 USD / year
…ticker symbol “INFQ”). We are seeking a Senior Supplier Quality Engineer to drive supplier quality, resolve complex manufacturing issues, and strengthen supplier quality processes. This…

Closed listing

Cleo

Senior Support Engineer I

Topeka, KS, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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