Jobs in the United States

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Added 9 mins ago
Engineering Tech
Wolf Creek Nuclear Operating Corporation
Burlington, KS
Under the direction of the Transmission Line Engineering department leadership and Transmission Engineer staff, this position will:
Added 10 mins ago
Process Engineer - Cold End
Saint-Gobain
KANSAS CITY, KS
Reporting directly to the Technical Manager, this Process Engineer is responsible for managing various technical and production processes within the Cold Process Operations group and will…
Added 10 mins ago
Process Engineer - Hot End
Saint-Gobain
KANSAS CITY, KS
Reporting directly to the Technical Manager, this Process Engineer is responsible for managing various technical and production processes within the Hot Process Operations group and will…
Added 10 mins ago
LR
IAM Engineer
Levi, Ray & Shoup, Inc.
Kansas City, KS
- $45 to $50 USD / hour
LRS Consulting is looking for an IAM Engineer to support enterprise IAM operations focused on Privileged Access Management (PAM), identity lifecycle management, authentication, and…
Added 10 mins ago
Senior Network Engineer
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 10 mins ago
Engineering Tech
Evergy, Inc.
Topeka, KS
Under the direction of the Transmission Line Engineering department leadership and Transmission Engineer staff, this position will:
Added 10 mins ago
Machinery Breakdown Risk Engineering Consultant
Zurich NA
Topeka, KS
Zurich is seeking a Machinery Breakdown Risk Engineer (Mid-Senior or Senior level). The ideal location for this qualified individual is within the MO, KS, IA and NE areas. This is a field…
Added 19 mins ago
O
Lead Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
We are looking for a highly skilled and motivated distributed systems engineer who can architect solutions to scale and optimize AI infrastructure components like GPU control plane and GPU…
Added 24 mins ago
Design Engineer
InSite Engineering
Wall Township, NJ
As a Design Engineer, you'll take on a larger role in the planning and design of land development projects while working closely with Project Managers, Professional Engineers, and clients.…
Added 24 mins ago
Design Engineer
InSite Engineering
Allendale, NJ
As a Design Engineer, you'll take on a larger role in the planning and design of land development projects while working closely with Project Managers, Professional Engineers, and clients.…
Added 24 mins ago
Design Engineer
InSite Engineering
Stafford Township, NJ
As a Design Engineer, you'll take on a larger role in the planning and design of land development projects while working closely with Project Managers, Professional Engineers, and clients.…
Added 24 mins ago
Senior Design Engineer
InSite Engineering
Wall Township, NJ
As a Senior Design Engineer, you'll play a key role in leading the technical design and execution of a wide variety of land development projects. Working closely with Project Managers and…
Added 24 mins ago
Senior Design Engineer
InSite Engineering
Allendale, NJ
As a Senior Design Engineer, you'll play a key role in leading the technical design and execution of a wide variety of land development projects. Working closely with Project Managers and…
Added 24 mins ago
Senior Design Engineer
InSite Engineering
Stafford Township, NJ
As a Senior Design Engineer, you'll play a key role in leading the technical design and execution of a wide variety of land development projects. Working closely with Project Managers and…
Added 24 mins ago
Project Manager
InSite Engineering
Wall Township, NJ
· Serve as a liaison between senior leadership, management, and production teams to ensure effective communication and project execution.
Added 24 mins ago
Project Manager
InSite Engineering
Allendale, NJ
· Serve as a liaison between senior leadership, management, and production teams to ensure effective communication and project execution.
Added 24 mins ago
Project Manager
InSite Engineering
Stafford Township, NJ
· Serve as a liaison between senior leadership, management, and production teams to ensure effective communication and project execution.
Added 24 mins ago
Junior Design Engineer
InSite Engineering
Wall Township, NJ
As a Junior Design Engineer, you'll work alongside experienced engineers and project managers on a variety of land development projects. This is an excellent opportunity for a recent…
Added 24 mins ago
Junior Design Engineer
InSite Engineering
Allendale, NJ
As a Junior Design Engineer, you'll work alongside experienced engineers and project managers on a variety of land development projects. This is an excellent opportunity for a recent…
Added 24 mins ago
Junior Design Engineer
InSite Engineering
Stafford Township, NJ
As a Junior Design Engineer, you'll work alongside experienced engineers and project managers on a variety of land development projects. This is an excellent opportunity for a recent…
Added 28 mins ago
DO
Senior Engineer, WR
Department of Water Resources
CA
- $11,437 to $14,315 USD / month
Our ideal candidate will have experience in field Inspection/Quality Control, construction management and contract administration; have technical civil engineering knowledge of pipelines,…
Added 28 mins ago
DO
Associate Hydroelectric Power Utility Engineer
Department of Water Resources
CA
- $9,713 to $12,151 USD / month
It is desirable that the incumbent have knowledge/experience in performing or long-term energy planning, resource planning, or integrated resource planning studies; performing technical,…
Added 32 mins ago
TT
Founding Forward Deployed Engineer
True Talent Solutions Partners
San Francisco Bay Area, CA
- $187,000 to $225,000 USD / year
…secure and manage enterprise AI. As a founding forward deployed engineer, you will work directly with enterprise security and IT teams while helping shape the product through hands-on…
Added 33 mins ago
Transportation Engineer
Arizona Department of Administration
AZ
…supervision, procurement, vehicle operation and fixed asset…
Added 39 mins ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
…service requests, monitoring, lifecycle support, and escalation…

Closed listing

Cleo

Senior Support Engineer I

Topeka, KS, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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