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Added 23 mins ago
O
Lead Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
…elastic, high‑impact systems while advancing innovation in data plane platforms. Engineers and oversees fault‑tolerant, in‑service‑upgradable designs; optimizes resilience mechanisms…
Added 28 mins ago
KC
Optical Engineer
KLA Corporation
Milpitas, CA
- $117,800 to $200,300 USD / year
Experience with programming languages such as MATLAB or Python for data analysis and automation is a plus.
Added 36 mins ago
Solution Engineer - NYC
Justt
NYC, NY
Justt is a leader in the chargeback automation industry, providing hands-free solutions that help merchants reclaim their revenue. Our innovative AI-driven platform resolves payment…
Added 38 mins ago
Agentic Context Engineer
Jobgether
Remote, United States
Advanced SQL skills and strong Python proficiency for data transformation, orchestration, and automation.
Added 43 mins ago
Senior Microsoft Platform Engineer
Systems Engineering Solutions Corporation
Alexandria, VA
Position Description: The Senior Microsoft Platform Engineer is a Tier 3 role responsible for the administration, operation, and continuous improvement of the agency's Microsoft Azure…
Added 43 mins ago
VP of Product
Leena AI
NY · New York, NY
Enterprise trust. Make data residency, audit trails, explainability, permissions and agent guardrails first-class product features, not RFP afterthoughts.
Added 45 mins ago
O
Senior Support Engineer - Oracle Health
Oracle
Nashville, TN
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 45 mins ago
Consulting Network Reliability Engineer
HCA Healthcare
Nashville, TN
As a Consulting Network Reliability Engineer you will provide best practices for mission-critical applications across the enterprise with a primary focus on the development and ongoing…
Added 45 mins ago
AI Systems & Solutions Engineer
BWXT
Oak Ridge, TN
As an AI Systems & Solutions Engineer, you will support enterprise-level digital engineering, manufacturing modernization, and operations analytics initiatives across the Oak Ridge…
Added 53 mins ago
C
Senior Java Full Stack Engineer - Spring Boot & AWS
Cognizant
Jefferson City, MO
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer - Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 53 mins ago
I
Sr Test Engineer (Time and Frequency)
Infleqtion
Louisville, CO
- $106,000 to $141,000 USD / year
We are seeking a Senior Test Engineer to support the development and validation of an atomic clock product pilot line. This individual will join the New Product Introduction Team and work…
Added 53 mins ago
I
Quantum Integrations Engineer
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
We are seeking a Quantum Integrations Engineer with expertise in distributed and cloud software systems and technical integrations and an enthusiasm for quantum software development.
Added 53 mins ago
I
Quantum Integrations Engineer
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
We are seeking a Quantum Integrations Engineer with expertise in distributed and cloud software systems and technical integrations and an enthusiasm for quantum software development.
Added 54 mins ago
I
Software Engineer, Quantum Systems & Digital Engineering
Infleqtion
Remote, United States
- $135,000 to $175,000 USD / year
This role will focus on building modular software environments that connect models, data, and engineering workflows across multiple technical domains. Initial applications will include…
Added 1 hour ago
Lead, Software Engineer - Backend /Integration - TS/SCI
L3Harris Technologies
Patrick Air Force Base, FL
…tools, or decision-support capabilities involving advanced data processing, automation, visualization, and user…
Added 1 hour ago
Embedded Systems Engineer - ATL / Eagan MN
Lockheed Martin
Eagan, MN
Experience with modeling, data analysis, and visualization in Python
Added 1 hour ago
Sr. Staff Physical Design Engineer
Advanced Micro Devices, Inc
Austin, TX
Join an experienced physical design team working on AMD graphics IP for next-generation AI data center chips. In this role, you will own and drive complex physical design work for…
Added 1 hour ago
Hardware Engineer, Networking Switch Bring Up and Rack Level Performance Validation
Advanced Micro Devices, Inc
Santa Clara, CA
…on product quality, time-to-market, and AMD’s success in the data center…
Added 1 hour ago
Devops Platform Engineer
Advanced Micro Devices, Inc
San Jose, CA
Improve platform reliability, capacity management, security posture, and cost efficiency through automation and data-driven operational practices.
Added 1 hour ago
Hardware Systems Engineer -Data Center/Lab Environment
Advanced Micro Devices, Inc
Secaucus, NJ
…problems, and contributing to a well-organized, high-functioning data center/lab…
Added 1 hour ago
TT
Product Engineer, Scraping
True Talent Solutions Partners
San Francisco, CA
- $235,000 to $260,000 USD / year
Build developer-facing products that turn complex web pages into clean data and actions for AI applications. You will own features end to end, helping shape an AI infrastructure product…
Added 1 hour ago
ASIC Design Engineer, Cloud TPU
Google
Sunnyvale, CA
Experience in design automation, architecting RTL solutions and ASIC Synthesis flows.
Added 1 hour ago
ET
Machine Learning Data Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $110,000 to $175,000 USD / year
We are seeking a skilled and experienced Machine Learning Data Engineer to join our growing AI and Data Engineering team in the United States. The ideal candidate will be responsible for…
Added 1 hour ago
Software Engineer – Full Stack (JavaScript & Python)
HTC Global Services Inc
Dearborn, MI
Software Engineer – Full Stack (JavaScript & Python) Overview / Summary
Added 1 hour ago
Senior Infrastructure Engineer
Mach Industries
Huntington Beach, CA
…network, and cloud capabilities from design to production, using automation and reusable patterns to make each build easier to deliver and…

Closed listing

Cleo

Senior Support Engineer I

Topeka, KS, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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