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Added 12 mins ago
TT
Mid/Senior Full Stack AI Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $250,000 USD / year
- Three to eight years of full-stack product engineering experience, including at least three years building and shipping full-stack products or features.
Added 20 mins ago
Consulting Network Reliability Engineer
HCA Healthcare
Nashville, TN
As a Consulting Network Reliability Engineer you will provide best practices for mission-critical applications across the enterprise with a primary focus on the development and ongoing…
Added 28 mins ago
C
Senior Full Stack Engineer - .NET & C#
Cognizant
Jefferson City, MO
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer - .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 29 mins ago
I
Sr Test Engineer (Time and Frequency)
Infleqtion
Louisville, CO
- $106,000 to $141,000 USD / year
We are seeking a Senior Test Engineer to support the development and validation of an atomic clock product pilot line. This individual will join the New Product Introduction Team and work…
Added 29 mins ago
I
Staff Thermal Engineer - Space Payload Design, Analysis and Modeling
Infleqtion
Remote, United States
- $153,000 to $203,000 USD / year
Serve as a hands-on engineer with experience building both EDU and flight hardware
Added 29 mins ago
Senior Software Engineer (Quantum Computing)
Infleqtion
Remote, United States
A track record of rigorous engineering discipline: comprehensive testing, clean revision control, operational reliability, maintainable systems, thorough documentation, and a reflex for…
Added 29 mins ago
Senior Software Engineer (Quantum Computing)
Infleqtion
Remote, United States
A track record of rigorous engineering discipline: comprehensive testing, clean revision control, operational reliability, maintainable systems, thorough documentation, and a reflex for…
Added 29 mins ago
Senior Software Engineer (Quantum Computing)
Infleqtion
Remote, United States
A track record of rigorous engineering discipline: comprehensive testing, clean revision control, operational reliability, maintainable systems, thorough documentation, and a reflex for…
Added 55 mins ago
XE
Power Plant Engineer, Controls System Focus (Senior, Staff, or Entry level)
Xcel Energy
Burnsville, MN
- $70,000 to $129,267 USD / year
The job summary below and responsibilities reflect the staff engineer level role . The successfully chosen candidate will be placed at a level that is commensurate with their skills and…
Added 55 mins ago
Senior Cloud Engineer
Eide Bailly
Minneapolis, MN
The Cloud Senior Engineer is responsible for supporting complex engineering initiatives across the Microsoft cloud environment, with a primary focus on Microsoft Dynamics 365 CRM, the Power…
Added 55 mins ago
Senior Cloud Engineer
Eide Bailly
Minneapolis, MN
The Cloud Senior Engineer is responsible for supporting complex engineering initiatives across the Microsoft cloud environment, with a primary focus on Microsoft Dynamics 365 CRM, the Power…
Added 1 hour ago
Senior Test Automation Engineer - Local to Pittsburgh, PA
CGI
Pittsburgh, PA
We are seeking an experienced Senior Test Automation Engineer with 8+ years of experience in software quality engineering, test automation, and enterprise application testing. The ideal…
Added 1 hour ago
Senior Data Engineer - MongoDB and PostgreSQL
CVS Health
Remote, United States
Senior Data Engineer will design, build, and support a near real-time transactional cache platform that enables APIs, digital experiences, and downstream services to consume operational…
Added 1 hour ago
Senior Infrastructure Engineer
Mach Industries
Huntington Beach, CA
Build the infrastructure that engineering and business teams rely on. Take new systems, network, and cloud capabilities from design to production, using automation and reusable patterns to…
Added 1 hour ago
Senior Identity Engineer
Ignite IT
Remote, United States
Ignite IT is seeking an experienced Senior Identity and Access Management (IAM) Engineer to support enterprise identity and directory services for the U.S. Census Bureau.
Added 1 hour ago
Full Stack Developer (Python / Java / Angular / AWS)
Ignite IT
Remote, United States
Ignite IT is seeking a Senior Full Stack Developer to support the U.S. Customs and Border Protection (CBP) in developing and modernizing enterprise applications that improve operational…
Added 2 hours ago
Senior Software Development Engineer , Stores Foundational AI - Rufus
Amazon.com Services LLC
Seattle, WA · Palo Alto, CA
Raise the engineering bar through technical leadership, design reviews, and mentorship, influencing best practices across the organization
Added 2 hours ago
Senior Embedded Linux BSP Engineer – Qualcomm QCS / Camera & Multimedia
Jobgether
Remote, United States
The Senior Embedded Linux BSP Engineer will play a key role in developing and integrating embedded software for advanced Qualcomm-based hardware platforms. This position focuses on Board…
Added 2 hours ago
IE
Senior Software Developer - Forward Deployed Model
Idea Entity
Remote, United States
- $110,000 to $170,000 USD / year
We are looking for an experienced Senior Software Developer to design, build, test, deploy, and support scalable software solutions that solve complex customer problems.
Added 2 hours ago
Data Engineer I
Midwest Physicians Administrative Services, LLC dba Duly Health and Care
Downers Grove, IL
The Data Engineer I is an early-career role within the Data & Analytics team, responsible for helping build, operate, and improve the data pipelines that feed analytics, reporting, and AI…
Added 2 hours ago
Senior Software Engineer, Atlas Agent Engine
Jobgether
Remote, United States
As a Senior Software Engineer, you will play a key role in building and scaling an innovative AI agent development platform designed for enterprise environments. You will contribute to the…
Added 2 hours ago
J
Senior Data Engineer, Ads Data (AI Native)
Jobgether
Remote, United States
- $129,000 to $192,000 USD / year
…protected through innovative digital products and services. As a Senior Data Engineer, you will take ownership of critical data infrastructure supporting advertising analytics, campaign…
Added 3 hours ago
Vice President, Facilities Management
Navy Federal Credit Union
Vienna, VA
Establish performance metrics, reporting practices, policies, procedures, and service standards to improve reliability, efficiency, compliance, customer service, risk management, and…
Added 3 hours ago
Principal IAM Engineer / Onsite in Natick, MA
Kelly Services
Natick, MA
This is a high-impact engineering role for someone who wants to own and evolve enterprise identity platforms rather than simply administer them. The Principal Engineer will provide…
Added 3 hours ago
Principal, Software Engineer - Enterprise Automation Frameworks & Support
Humana
Boston, MA
Principal Automation Engineer, Enterprise Automation Frameworks & Support is a senior technical leader responsible for defining, designing, and scaling enterprise-wide test automation…

Closed listing

Cleo

Senior Support Engineer I

Nashville, TN, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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