Jobs in the United States

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Added 17 mins ago
Software Engineer - AI Tooling
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Software Engineer - AI Tooling based in United States.
Added 25 mins ago
P
Trust & Safety Lead, Education
Playlab
Remote, United States
- $150,000 to $180,000 USD / year
Added 29 mins ago
R
Senior Product Engineer
Rally
Remote, United States
- $180,000 to $200,000 USD / year
What: As a Senior Product Engineer, you’ll help us end manual recruitment, so every product team can spend its time learning from users instead of chasing them.
Added 29 mins ago
R
Senior Platform Engineer
Rally
Remote, United States
- $190,000 to $210,000 USD / year
What: As a Senior Platform Engineer, you'll own the backend systems that make Rally's control plane trustworthy - governance, permissions, consent, and audit - so that every agent, MCP…
Added 1 hour ago
Senior Low Observables Design & Integration Engineer - Pole Model
The Boeing Company
Berkeley, MO
…seeking a Senior Low Observables (LO) Design & Integration Engineer to lead design and analysis activities supporting the fabrication and test of an RCS pole…
Added 1 hour ago
Senior Storage Engineer
Runware
San Francisco, CA
As Senior Storage Engineer, you will own the storage architecture of Runware's AI supercomputer: how model weights, caches and customer data move from object storage on two continents to…
Added 1 hour ago
Principal Engineer, Model Performance
Runware
San Francisco, CA
As Principal Engineer, Model Performance, you will own how fast and how cheaply every model on Runware runs: diffusion and video generation, speech, 3D and LLMs, across 400,000+ models and…
Added 1 hour ago
Principal Engineer, Model Performance
Runware
San Jose, CA
As Principal Engineer, Model Performance, you will own how fast and how cheaply every model on Runware runs: diffusion and video generation, speech, 3D and LLMs, across 400,000+ models and…
Added 1 hour ago
Senior Storage Engineer
Runware
Palo Alto, CA
As Senior Storage Engineer, you will own the storage architecture of Runware's AI supercomputer: how model weights, caches and customer data move from object storage on two continents to…
Added 1 hour ago
Application Engineer - Variable Speed Drives (EE25073)
TMEIC Corporation Americas
Roanoke, VA
Job Title Application Engineer - Variable Speed Drives
Added 1 hour ago
Software Control Engineer - IS (EE26136)
TMEIC Corporation Americas
Roanoke, VA
· Interpret, then implement software project design requirements in collaboration with the project team and client
Added 1 hour ago
Communications Engineer, Production Network Performance, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
We are looking for an engineer who builds data pipelines and writes code to understand a live satellite network. Amazon Leo is an initiative to launch a constellation of Low Earth Orbit…
Added 1 hour ago
UI/UX Design Engineer -Jersey City, Dallas TX and Tampa FL
StradIT
Remote, United States
Added 1 hour ago
UI/UX Design Engineer -Jersey City, Dallas TX and Tampa FL
StradIT
Remote, United States
Added 1 hour ago
UI/UX Design Engineer -Jersey City, Dallas TX and Tampa FL
StradIT
Remote, United States
Added 1 hour ago
Site Reliability Engineer -Jersey City, NJ & Dallas, TX
StradIT
Remote, United States
Proven experience in one or more in-scope roles including Application Support Engineer, SDET, Software Engineer, or SRE, with responsibility for improving reliability practices, application…
Added 1 hour ago
Site Reliability Engineer -Jersey City, NJ & Dallas, TX
StradIT
Remote, United States
Proven experience in one or more in-scope roles including Application Support Engineer, SDET, Software Engineer, or SRE, with responsibility for improving reliability practices, application…
Added 1 hour ago
Snowflake Data Platform Operations Engineer
StradIT
Remote, United States
· Excellent communication and collaboration abilities.
Added 1 hour ago
Principal Software Engineer
Pearson
Remote, United States
Individuals in the Software Engineer roles design, develop, test, and maintain software applications aligned with the company’s technical and functional architecture. They translate complex…
Added 1 hour ago
Lead, Systems Engineering (NSDC Operations Lead)
L3Harris
Schriever AFB, CO
The engineer works independently on complex assignments, leads cross-functional technical efforts, and supports program execution from concept development through production and…
Added 1 hour ago
HT
Director Planning Demand/Supply/S&OP
Honeywell Technologies
Arvada, CO
- $169,000 to $210,000 USD / year
YOU MUST HAVE
Added 1 hour ago
Guidance, Navigation & Control Engineer II
Lockheed Martin
Highlands Ranch, CO
Strong team collaboration, communication and presentation skills.
Added 1 hour ago
RF Engineer (Level IV) - Secret clearance
Lockheed Martin
Littleton, CO
Candidates who will be considered for this position must have an active SECRET security clearance
Added 1 hour ago
Sr. Electrical, Power Design Engineer (Electrial Engineer Sr.)
Redwire Space, Inc.
Littleton, CO
Added 1 hour ago
Circuit Design Engineer Asc - Early Career
Lockheed Martin
Littleton, CO
…technical requirements for strategic deterrence. The Circuit Design Engineer I role is an individual contributor on the LE2 – Tactical Avionics - Flight Control Electronics (TAV-FCE) team…

Closed listing

Cleo

Senior Support Engineer I

Nashville, TN, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States