Jobs in the United States

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Added 12 mins ago
TT
Founding Forward Deployed Engineer
True Talent Solutions Partners
San Francisco Bay Area, CA
- $187,000 to $225,000 USD / year
Join an early-stage cybersecurity team building tools to secure and manage enterprise AI. As a founding forward deployed engineer, you will work directly with enterprise security and IT…
Added 12 mins ago
TT
Mid/Senior Full Stack AI Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $250,000 USD / year
Join a small, high-impact team building AI-powered quoting and production scheduling tools for chemical and industrial manufacturers. You will help deliver product features that automate…
Added 13 mins ago
Transportation Engineer
Arizona Department of Administration
AZ
Professional Engineer (P.E.) License for the state of Arizona or proof of eligibility for reciprocity at time of appointment.
Added 18 mins ago
J
Agentic-First Software Engineer (Miami)
Jiffy
Miami, FL
- $150,000 to $265,000 USD / year
Experience with relational databases (Postgres / MySQL), SQL, and building or consuming REST or GraphQL APIs.
Added 18 mins ago
J
Agentic-First Software Engineer (Relocate to Miami)
Jiffy
Austin, TX
- $150,000 to $265,000 USD / year
Experience with relational databases (Postgres / MySQL), SQL, and building or consuming REST or GraphQL APIs.
Added 18 mins ago
Senior Systems Engineer (Linux)
Eagle Seven
Chicago, IL
Added 20 mins ago
Structural Engineer Intern - Kiewit Nuclear Solutions (Summer 2027)
Kiewit
Oak Ridge, TN
Kiewit Nuclear Solutions is seeking a Structural Engineer Intern. We are looking for ideal candidates to grow the Kiewit team by helping establish, maintain, and improve company standards…
Added 20 mins ago
Snowflake Data Engineer
Insight Global
Nashville, TN
The Data Engineer is responsible for building and maintaining Snowflake ingestion pipelines,
Added 20 mins ago
Electrical Install SME, One MHS
Amazon
Nashville, TN
OMHS Integration & Deployment is building the team that installs and commissions Amazon's next-generation material handling systems. We are looking for an electrical installation subject…
Added 20 mins ago
Consulting Network Reliability Engineer
HCA Healthcare
Nashville, TN
As a Consulting Network Reliability Engineer you will provide best practices for mission-critical applications across the enterprise with a primary focus on the development and ongoing…
Added 20 mins ago
Senior Fire Protection Engineer (Advanced Manufacturing)
Jacobs
Nashville, TN
We're looking for an experienced Fire Protection Engineer to join our Building Mechanical team and help deliver innovative Fire Protection design solutions for our heavy industrial clients.…
Added 20 mins ago
Traffic Engineer
Jacobs
Nashville, TN
Jacobs’ Nashville Transportation Group is seeking a driven, talented Traffic Engineer to join our team. When you join Jacobs’s growing Nashville team, you will have the opportunity to…
Added 20 mins ago
AI Systems & Solutions Engineer
BWXT
Oak Ridge, TN
As an AI Systems & Solutions Engineer, you will support enterprise-level digital engineering, manufacturing modernization, and operations analytics initiatives across the Oak Ridge…
Added 20 mins ago
EG
Front End React Engineer
Eliassen Group
Nashville, TN
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 24 mins ago
Embedded Software Engineer Intern
Keysight Technologies, Inc.
Cambridge, MA
Experience or strong interest in building systems with C# and/or Rust
Added 24 mins ago
RF/uW/Wireless Solution Engineer, Intern
Keysight Technologies, Inc.
Austin, TX
Developing and building long term relationships and loyalty with customers as a resident expert while ensuring high customer satisfaction
Added 26 mins ago
CO
Junior Engineer (Development Services)
City of Sacramento
Sacramento, CA
- $31.78 to $44.72 USD / hour
The Junior Engineer position is in the Development Review Section within the Engineering and Water Resources Division of the Department of Utilities (DOU). The position is primarily…
Added 26 mins ago
CO
Assistant Civil Engineer (Development Services)
City of Sacramento
Sacramento, CA
- $38.76 to $54.55 USD / hour
The Assistant Civil Engineer position is in the Development Review Section within the Engineering and Water Resources Division of the Department of Utilities (DOU). The position is…
Added 26 mins ago
CO
Associate Civil Engineer (Development Services)
City of Sacramento
Sacramento, CA
- $47.05 to $66.2 USD / hour
The Associate Civil Engineer position is in the Development Review Section within the Engineering and Water Resources Division of the Department of Utilities (DOU). The position is…
Added 29 mins ago
I
Quantum Software Engineer (Compiler)
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
This Quantum Software Engineer role will join the Compiler Team within Infleqtion’s Quantum Software organization. This role will be responsible for designing, building, and maintaining…
Added 29 mins ago
I
Quantum Software Engineer - Compiler & Control Systems
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
This Quantum Software Engineer role will join the Compiler Team within Infleqtion’s Quantum Software organization. The role will design, build, and maintain quantum compilation software,…
Added 29 mins ago
I
Staff Thermal Engineer - Space Payload Design, Analysis and Modeling
Infleqtion
Remote, United States
- $153,000 to $203,000 USD / year
Serve as a hands-on engineer with experience building both EDU and flight hardware
Added 29 mins ago
I
Staff Mechanical Systems IPT Lead
Infleqtion
Louisville, CO
- $185,000 to $210,000 USD / year
Infleqtion is a global quantum technology company solving some of the world’s most challenging problems by building and integrating quantum computers, sensors, and networks. The QGG…
Added 29 mins ago
I
Software Engineer, Quantum Systems & Digital Engineering
Infleqtion
Remote, United States
- $135,000 to $175,000 USD / year
We are seeking a Software Engineer, Quantum Systems & Digital Engineering to develop advanced software tools for the design, simulation, integration, and manufacturing of complex quantum…
Added 35 mins ago
Fabrication Wet Etch Engineer, Quantum AI
Google
Goleta, CA
Google Quantum AI is building quantum computing for otherwise unsolvable problems. The full potential of quantum computing will be unlocked with a large-scale computer capable of complex,…

Closed listing

Cleo

Senior Support Engineer I

Nashville, TN, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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