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Added 15 mins ago
Senior Cloud Engineer
Eide Bailly
Minneapolis, MN
The Cloud Senior Engineer is responsible for supporting complex engineering initiatives across the Microsoft cloud environment, with a primary focus on Microsoft Dynamics 365 CRM, the Power…
Added 15 mins ago
Senior Cloud Engineer
Eide Bailly
Minneapolis, MN
The Cloud Senior Engineer is responsible for supporting complex engineering initiatives across the Microsoft cloud environment, with a primary focus on Microsoft Dynamics 365 CRM, the Power…
Added 15 mins ago
Associate Director, Cyber Operations (Countermeasures)
KPMG LLP
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…(Code, Cloud, Defend,Exposure Management), and security tooling integration; deep technicalexpertise across multiple technical domains, including security…
Added 20 mins ago
SI
Forward Deployed Engineer Specialists (FDE) (Mid/Senior Level)
Salesforce, Inc.
NY
- $148,500 to $285,800 USD / year
Salesforce is hiring Forward Deployed Engineers - experienced Technical Builders who design, build, and deploy agentic AI solutions directly inside enterprise customer environments. You'll…
Added 21 mins ago
Sr. Staff Physical Design Engineer
Advanced Micro Devices, Inc
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…final signoff. The role also provides opportunities to lead technical execution, establish design methodologies, improve automated design flows, and mentor other…
Added 21 mins ago
Principal Semiconductor Packaging Technologist – Customer Solutions
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Added 22 mins ago
Forward Deployed Engineer
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As a Forward Deployed Engineer, you are the implementation owner of a customer’s success with SAFE, from the first onboarding call to a working, trusted deployment delivering value as a key…
Added 28 mins ago
Senior API & Integration Engineer
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Remote, United States
The Senior API & Integration Engineer is a hands-on technical role responsible for designing, developing, securing, and supporting integrations that connect Vast Bank’s core banking,…
Added 48 mins ago
Safety Performance Engineer
ManpowerGroup
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Our client is seeking a Safety Performance Engineer to join their team. As a Safety Performance Engineer, you will be part of the Safety Engineering organization supporting vehicle program…
Added 48 mins ago
Software Engineer – Full Stack (JavaScript & Python)
HTC Global Services Inc
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Software Engineer – Full Stack (JavaScript & Python) Overview / Summary
Added 48 mins ago
KC
Service System Engineer Mechanical/Optical
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Ann Arbor, MI
- $97,000 to $164,900 USD / year
…Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly…
Added 50 mins ago
Network Administrator 3/4 - TS/SCI - Dulles VA
Military Spouse Jobs & VetJobs
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The Northrop Grumman CIDO Classified Solutions team is seeking a Network Administrator / Engineer (at level 3 or level 4) to join our team supporting complex, multi-site networks that…
Added 50 mins ago
2026 Associate/Electrical Engineer- Gilbert AZ
Military Spouse Jobs & VetJobs
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Our Tactical Space Systems Division Integration and Test group is seeking an Electronics Engineer to join our team of qualified and diverse individuals in Gilbert, AZ. You will have the…
Added 1 hour ago
Senior Principal Systems Engineer (Electromagnetic Environmental Effects (E3))
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In this role, you will provide technical leadership for electromagnetic environmental effects (E3) engineering across complex aerospace systems and programs. You'll perform technical…
Added 1 hour ago
Principal Systems Engineer (Electromagnetic Environmental Effects (E3))
CORP-Corporate Office
United States
In this role, you will provide technical leadership for electromagnetic environmental effects (E3) engineering across complex aerospace systems and programs. You'll perform technical…
Added 1 hour ago
Sr Consultant, Software Engineer (AI Engineer)
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The Sr Consultant, Software Engineer (AI Engineer) is accountable for turning AI strategy into trusted, reusable technology capabilities that enable Nationwide to build and operate AI…
Added 1 hour ago
Cloud Engineer SME
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Remote, United States
We are seeking a highly skilled Cloud Engineer Subject Matter Expert (SME) to join our team. The Senior Cloud Engineer (Cloud Engineer SME) is the senior technical implementation lead…
Added 1 hour ago
Senior Level Developer
Ignite IT
Remote, United States
The Senior-Level Developer serves as a technical modernization leader responsible for designing, refactoring, and implementing AWS Cloud Native solutions as part of a large-scale legacy…
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Senior Network Security Engineer
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Remote, United States
We are seeking a Senior Network Security Engineer for an operations-first role supporting enterprise network security infrastructure across on-premises, remote-access, hybrid-cloud, and…
Added 1 hour ago
Jr. AI Prompt Engineer
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Remote, United States
Collaborate with technical teams to support deployment and integration efforts.
Added 1 hour ago
Senior AI/ML Engineer
Ignite IT
Remote, United States
Ignite IT Hub is seeking a senior AI/ML Engineer to maintain and enhance the U.S. Census Bureau's LLM Autocoder, which assigns standardized codes to survey write-in responses. You will…
Added 1 hour ago
Senior USPS Android Mobility & UEM Integration SME
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The Senior USPS Android Mobility & Unified Endpoint Management (UEM) Integration SME will lead technical activities required to integrate a Government Agency survey case-management mobile…
Added 1 hour ago
Senior Identity Engineer
Ignite IT
Remote, United States
Ignite IT is seeking an experienced Senior Identity and Access Management (IAM) Engineer to support enterprise identity and directory services for the U.S. Census Bureau.
Added 1 hour ago
Senior Systems Engineer
IESE Solutions
El Segundo, CA
Provide technical oversight of development efforts (i.e., design, development, manufacturing, assembly, integration, test, production and sustainment) whether they are traditional…
Added 1 hour ago
Systems Engineer
IESE Solutions
El Segundo, CA
IESE Solutions is seeking a Systems Engineer, specialized in Systems of Systems (SoS) Architectures, in El Segundo, CA, to provide systems engineering, mission architecting and analysis…

Closed listing

Cleo

Senior Support Engineer I

Saint Paul, MN, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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