Jobs in the United States

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Added 12 mins ago
Mechanical Engineer II (Product Improvement Engineering)
Life Fitness, LLC
Ramsey, MN
Are you a Mechanical Engineer, passionate about fitness, and looking to gain hands-on experience and grow your skills? Life Fitness / Hammer Strength is looking for a Mechanical Engineer II…
Added 12 mins ago
CONTINUOUS IMPROVEMENT ENGINEER
Wells Concrete Products, Inc.
Albany, MN
The Continuous Improvement (CI) Engineer leads and facilitates continuous improvement initiatives across the precast concrete manufacturing operation. This position drives operational…
Added 12 mins ago
Manufacturing Engineers - Senior
Cummins Inc.
Fridley, MN
…and 4 years of experience as a Manufacturing or Industrial Engineer, or related position. Experience to include: Improve manufacturing processes; Continuous process improvement tools; Work…
Added 12 mins ago
AE
R&D Project Engineer
Applied Engineering
Burnsville, MN
- $48.95 to $72.22 USD / hour
Demonstrated success in business process improvement and structured project governance
Added 12 mins ago
XE
Power Plant Engineer, Controls System Focus (Senior, Staff, or Entry level)
Xcel Energy
Burnsville, MN
- $70,000 to $129,267 USD / year
As the site Plant Engineer with primary focus on control systems, duties would include technical support for equipment repairs, involvement in troubleshooting for operational issues,…
Added 12 mins ago
GA
Director, Architecture and Data
GE Aerospace
Minnetonka, MN
- $152,000 to $202,000 USD / year
…governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the…
Added 12 mins ago
CM
Quality Engineer II
Cirtec Medical Corporation
Brooklyn Park, MN
- $80,000 to $95,000 USD / year
Analyze and process Information, Promote Process Improvement, Developing Standards, Managing Processes, Manufacturing Methods and Procedures, Supports Innovation.
Added 12 mins ago
Supplier Quality Engineer II - Brooklyn Park, MN
Medtronic
Brooklyn Park, MN
This Supplier Quality Engineer II position is based at Medtronic’s Brooklyn Park, Minnesota site and supports enterprise operations through supplier qualification, New Product Development,…
Added 12 mins ago
HA
Principal ASIC Design Engineer
Honeywell Aerospace
Plymouth, MN
- $173,000 to $200,000 USD / year
As a Principal ASIC Design Engineer at Honeywell Aerospace, you will be a technical leader in our ASIC design team, responsible for driving innovation and excellence in ASIC design, leading…
Added 12 mins ago
Staff Process Development Engineer
SkyWater Technology
Bloomington, MN
Join our dynamic team as a Staff Process Development Engineer to lead the development of new, novel technologies and leverage the advanced capabilities of our semiconductor fab to enable…
Added 13 mins ago
C
Senior Support Engineer I
Cleo
Saint Paul, MN
- $70,000 to $80,000 USD / year
…Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team…
Added 13 mins ago
Senior Workday Security Engineer
CVS Health
Saint Paul, MN
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 18 mins ago
Hardware Engineer, Networking Switch Bring Up and Rack Level Performance Validation
Advanced Micro Devices, Inc
Santa Clara, CA
Contribute to continuous improvement efforts that enhance system quality, reliability, and performance.
Added 18 mins ago
Devops Platform Engineer
Advanced Micro Devices, Inc
San Jose, CA
We are seeking a hands-on Platform Engineer to build and operate the infrastructure foundations that enable engineering teams to deliver reliable, scalable, and secure products. This role…
Added 18 mins ago
Hardware Systems Engineer -Data Center/Lab Environment
Advanced Micro Devices, Inc
Secaucus, NJ
Identify opportunities to improve lab efficiency through process automation, scripting, monitoring, and infrastructure optimization.
Added 31 mins ago
IG
Building Engineer
Impec Group
Pleasanton, CA
- $40 to $50 USD / hour
Our client is seeking an experienced, hands-on Building Engineer to support the safe, efficient, and reliable operation of its corporate facilities. This position will lead maintenance…
Added 31 mins ago
ASIC Design Engineer, Cloud TPU
Google
Sunnyvale, CA
In most instances, this position requires in-person interviews as part of the hiring process.
Added 45 mins ago
Senior Data Engineer - MongoDB and PostgreSQL
CVS Health
Remote, United States
Senior Data Engineer will design, build, and support a near real-time transactional cache platform that enables APIs, digital experiences, and downstream services to consume operational…
Added 54 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 54 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 54 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 54 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 54 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 59 mins ago
IC
SoC Design Verification Engineer
Intel Corporation
CA
- $105,650 to $149,150 USD / year
Proficiency in scripting languages for automation and process improvement.
Added 1 hour ago
Quality Engineering Technician I (Day shift)
Panasonic
Sparks, NV
Provides support with establishing quality control systems in the battery production process.

Cleo

Senior Support Engineer I

Saint Paul, MN, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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