Jobs in the United States

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Added 12 mins ago
Embedded Systems Engineer - ATL / Eagan MN
Lockheed Martin
Eagan, MN
Lockheed Martin Advanced Technology Laboratories (ATL) is a research and development arm of Lockheed Martin Corporation – a global enterprise with core businesses in systems integration,…
Added 12 mins ago
C
Senior Support Engineer I
Cleo
Saint Paul, MN
- $70,000 to $80,000 USD / year
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Added 1 hour ago
Scientist, Systems Engineering (Chief Systems Engineer): Sign-on bonus ($50k max) 1
L3Harris
Fort Wayne, IN
Job Title: Scientist, Systems Engineering (Chief Systems Engineer)
Added 2 hours ago
Executive Vice President, Integrated Air and Missile Defense
Astrion
Huntsville, AL
Astrion brings deep experience in threat modeling, modeling and simulation, systems engineering, integration, acquisition, and test and evaluation. Our people understand the missions, the…
Added 2 hours ago
Staff Mechanical Engineer
Optikos, LLC
Wakefield, MA
Added 2 hours ago
Senior Data & Analytics Solution Sales Executive - Healthcare
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 2 hours ago
Senior Data & Analytics Solution Sales Executive - State and Local Government
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 3 hours ago
Senior Cybersecurity Engineer – Network Security, Zero Trust & Automation
GD Information Technology, Inc.
Remote, United States
As a Senior Cybersecurity Engineer supporting the Zero Trust and Security Engineering team, you will provide senior-level technical expertise for the design, implementation, integration,…
Added 3 hours ago
Senior Backend Engineer
Acuity Inc.
Conyers, GA
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments,…
Added 3 hours ago
C
Senior Support Engineer I
Cleo
Atlanta, GA
- $70,000 to $80,000 USD / year
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Added 4 hours ago
Senior Specialist, Software Engineering (DevOps Engineer)
L3Harris
Colorado Springs, CO
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission…
Added 4 hours ago
Principal Engineer – Supply Chain, Transportation Technology
Target Enterprise Inc
NCD-0375 Brooklyn Park, MN
As a Principal Engineer you set the strategy for software development and/or infrastructure engineering at Target. You set the direction for how software and infrastructure engineering…
Added 4 hours ago
T
ICAM Engineer
TEKsystems
Charleston, SC
- $70 to $127 USD / hour
DescriptionTitle: Sr. ICAM Engineer Location: Charleston, SC or Washington, DC metro area. This is a full-time, on-site role at a Government facility.We are seeking an Identity, Credential,…
Added 5 hours ago
Agentic AI Engineer – Workflow Orchestration & Prompt Engineer
Experis USA
Charlotte, NC
Hands-on AI Engineering: Strong Python, APIs, JSON, data integration, scripting, and AI-assisted development.
Added 5 hours ago
Microfabrication Engineering Manager
Synchron Inc.
San Diego, CA
…microelectrode arrays designed for long-term implantation. Our technology presents unique challenges in thin-film materials, device architecture, microelectronics integration, and long-term…
Added 5 hours ago
AA
Platform Engineer (Azure)
Ascend Analytics
Boulder, CO
- $85,000 to $115,000 USD / year
…industry. Our team combines advanced analytics, cloud-based technology, and deep market expertise to help our clients solve complex challenges across grid reliability, power market…
Added 6 hours ago
Sr. Communication Systems Engineer
The Aerospace Corporation
Colorado Springs, CO
…senior leaders on space architectures, policy and strategy, technology development, warfighter capability enablers, systems integration, defense industrial base, and threat reduction to…
Added 6 hours ago
Rf Engineer
Actalent
Woburn, MA
RF Engineer Opportunity Supporting Next Gen A&D Technology!!Job DescriptionThis role focuses on the design, development, and testing of RF hardware systems across the full development…
Added 6 hours ago
Application Engineer - Chassis
Nidec Automotive Motor Americas, LLC
North America/USA/Michigan/Troy, MI
The Applications Engineer will work closely with our customers to provide technical support and assistance with product installation, configuration, and customization. They will also…
Added 6 hours ago
Senior Director, AI Platform Engineering Management
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 hours ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 hours ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 hours ago
Senior Staff Forward Deployed Engineer - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 hours ago
Senior Software Engineer | Rocky Program
The Boeing Company
Albuquerque, NM
…advance space and ground technologies. Our group spans the full engineering lifecycle - from technology investment and concept development through proposal writing, requirements, design,…
Added 6 hours ago
Software Engineer (Experienced or Senior)
The Boeing Company
Albuquerque, NM
…advance space and ground technologies. Our group spans the full engineering lifecycle - from technology investment and concept development through proposal writing, requirements, design,…

Cleo

Senior Support Engineer I

Saint Paul, MN, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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