Jobs in the United States

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Added 8 mins ago
Crisis Intervention Supervisor - Phoenix Fire Department
City of Phoenix
AZ
The City of Phoenix Fire Department's Community Assistance Program (CAP) is dedicated to delivering exceptional customer service, crisis intervention, and resource support to community…
Added 10 mins ago
Manager Clinical Operations - Mental and Behavioral Health Services
New Vision Behavioral Health Services
Youngstown, OH
Assist leadership in monitoring program utilization, client access, and service delivery.
Added 11 mins ago
Executive Director, Clinical Operations
Fate Therapeutics, Inc.
San Diego, CA
Fate Therapeutics is seeking an Executive Director, Clinical Operations to contribue to the strategy and lead execution of our global clinical operations across multiple cell therapy…
Added 11 mins ago
Project Manager - Facility Services
Impec Group
Santa Clara, CA
…projects from planning through completion. This role partners with Program Managers, clients, subcontractors, and internal teams to deliver high-quality projects on schedule and within…
Added 14 mins ago
Registered Nurse - CVU - Nights
Trinity Health
Wilmington, DE
Identifies and appropriately utilizes multidisciplinary approach to facilitate delivery of patient care.
Added 14 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Dover, DE
- $120 to $135 USD / hour
…business results. Comparable roles include AI transformation lead, enterprise agile coach, dojo lead, and learning program…
Added 17 mins ago
T
Project Manager, Wireless Site Development/Site Acquisition
TEKsystems
Las Vegas, NV
- $55 to $75 USD / hour
Lead project status meetings and provide regular updates on schedule, budget, risks, and deliverables.
Added 25 mins ago
SA
Associate Sourcing Specialist (R6601)
Shield AI
Dallas, TX · Seattle, WA
- $69,000 to $125,000 USD / year
Identify, qualify, onboard, and manage suppliers capable of meeting cost, quality, delivery, and technical requirements for prototype, development, and production builds.
Added 26 mins ago
BEHAVIORAL HEALTH SERVICE Manager
UHS
COLORADO SPRINGS, CO
…responsible for managing the unit environment (milieu), providing program oversight and structure, conducting real-time education, and coaching to the nursing department staff, coordinating…
Added 26 mins ago
S
Production Manager - L'Anse Michigan
Saint-Gobain
L'ANSE, MI
- $102,000 to $158,000 USD / year
As a member of the site leadership team, this position maintains ongoing communication and coordinates across departments to meet safety, quality, delivery, and cost goals.
Added 26 mins ago
Project/Program Manager
Insight Global
Auburn Hills, MI
- Lead recurring program governance meetings with IT leadership and executive stakeholders.
Added 26 mins ago
Supervisor, Dealer Support (Hybrid)
Concentrix
Farmington Hills, MI
As a Supervisor, Marketing Solutions , you will lead day-to-day operations for a team focused on delivering high-quality support, operational excellence, and exceptional service outcomes.…
Added 26 mins ago
AWS Cloud Infrastructure and Operations Delivery Director
PwC
Grand Rapids, MI · Detroit, MI
As an Amazon Web Services, Cloud Infrastructure and Operations Director, you will lead client engagements focused on cloud infrastructure and network architecture, shaping solutions that…
Added 27 mins ago
Clinical Operations Manager- Medical Clinic
Arab Community Center for Economic and Social Serv
Dearborn, MI
Monitor, evaluate and report on program impact, identify gaps in service delivery and opportunities for continuous improvement and implement changes accordingly
Added 27 mins ago
Educational Site Leader
Arab Community Center for Economic and Social Serv
Dearborn, MI
Monitor, mentor, coach and evaluate site staff to ensure the quality of program content and delivery
Added 27 mins ago
Educational Site Leader
Arab Community Center for Economic and Social Serv
Dearborn, MI
Monitor, mentor, coach and evaluate site staff to ensure the quality of program content and delivery
Added 27 mins ago
Marketing Deputy Director
Arab Community Center for Economic and Social Serv
Dearborn, MI
…providing needed management, skills, support of other department lead staff and to ensure the day-to-day business operations are evolving and on track to accomplish goals and objectives of…
Added 27 mins ago
Digital Deputy Director
Arab Community Center for Economic and Social Serv
Dearborn, MI
…providing needed management, skills, support of other department lead staff and to ensure the day-to-day business operations are evolving and on track to accomplish goals and objectives of…
Added 27 mins ago
EG
Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Lansing, MI
- $120 to $135 USD / hour
…business results. Comparable roles include AI transformation lead, enterprise agile coach, dojo lead, and learning program…
Added 29 mins ago
D
Senior Customer Success Manager
Deputy
Remote, United States
- $84,000 to $115,500 USD / year
…keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on…
Added 32 mins ago
I
VP of Endless Customers Coaching & Training
IMPACT
Remote, United States
- $160,000 to $170,000 USD / year
We’re looking for someone who can take the goals for this practice, build a plan they believe in, and lead the team through it. You’ll set the priorities and make the day-to-day calls. If…
Added 32 mins ago
I
VP of HubSpot & Technology Services
IMPACT
Remote, United States
- $125,000 to $135,000 USD / year
We’re looking for someone who can take the goals for this practice, build a plan they believe in, and lead the team through it. You’ll set the priorities and make the day-to-day calls. If…
Added 32 mins ago
Performance Marketer
Impact Theory
Los Angeles, CA
…connective tissue between our core audience and our membership program. Paid acquisition is a robust part of what the role entails, but we have an organic-first content philosophy that…
Added 42 mins ago
Dock Supervisor
Panasonic
De Soto, KS
Identify and mitigate operational risks related to safety, quality, inventory accuracy, and delivery performance, including participation in corrective action activities
Added 42 mins ago
Associate Vice President, Engineering – DCE Connectivity Hardware
MSI - (Marvell Semiconductor Inc.) US
Santa Clara, CA
…beyond fleeting trends, Marvell is a place to thrive, learn, and…

Closed listing

Cleo

Senior Support Engineer I

Dover, DE, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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