Jobs in the United States

25+ jobs

Save this search

Added just now
Forward Deployed Engineer
Safe Security
Remote, United States
The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time.
Added 11 mins ago
IG
Building Engineer
Impec Group
Pleasanton, CA
- $40 to $50 USD / hour
Our client is seeking an experienced, hands-on Building Engineer to support the safe, efficient, and reliable operation of its corporate facilities. This position will lead maintenance…
Added 18 mins ago
Sr Engineering Manager
MED Medtronic Inc
Tempe, AZ
…standing as the world’s top medical device company. Help us engineer the extraordinary! Do meaningful work, make a difference, and improve lives - starting with your…
Added 18 mins ago
Professional Engineer
Department of Environmental Quality
Helena, MT
At the Montana Department of Environmental Quality, our work impacts all Montanans. Our agency mission is to champion a healthy environment for a thriving Montana – watch it in action here!…
Added 25 mins ago
Incoming Quality Inspector - Composites (R6591)
Shield AI
Seattle, WA
Coordinate with Supply Chain and Supplier Quality Engineer resolve discrepancies.
Added 25 mins ago
Senior Data Engineer - MongoDB and PostgreSQL
CVS Health
Remote, United States
…purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family…
Added 26 mins ago
Hardware Architecture Manager
Ford Motor Company
Dearborn, MI
…design, and lets programs move quickly without compromising…
Added 34 mins ago
Design Verification Engineer Intern (Summer 2027)
MIPS Holding Inc
TX
MIPS – A GlobalFoundries company is seeking a Design Verification Engineer Intern to join the CPU verification team in Plano, Texas. The intern will gain hands-on experience verifying…
Added 39 mins ago
IC
SoC Logic Design Engineer
Intel Corporation
CA · OR
- $105,650 to $149,150 USD / year
As a SoC Logic Design Engineer, you will actively contribute to the development, coding, and simulation of system-on-chip (SoC) designs. You will integrate logic from various IP blocks and…
Added 39 mins ago
IC
SoC Design Verification Engineer
Intel Corporation
CA
- $105,650 to $149,150 USD / year
…design challenges. Your contributions will directly enhance the quality, reliability, and performance of Intel's flagship server products, making this position integral to delivering…
Added 42 mins ago
Quality Engineering Technician I (Day shift)
Panasonic
Sparks, NV
Provides support with establishing quality control systems in the battery production process.
Added 47 mins ago
Quality Engineer
Blue Star Plastics
Lexington, KY
The Quality Engineer is responsible for improving the business processes and increasing production/quality output. The Quality Engineer is also responsible for creating documentation that…
Added 49 mins ago
Process Engineer 5
Lam Research
Tualatin
As a Process Engineer at Lam, you will operate on cutting-edge technology, harnessing atomic precision, material science, and surface engineering to push technical boundaries. Your role…
Added 50 mins ago
Lead Full Stack Java Engineer
Wells Fargo Bank, N. A.
CHARLOTTE, NC
…fostering collaboration across multiple scrum teams. The Lead Engineer will be expected to act as a technology thought leader, enabling high-quality delivery while helping shape the future…
Added 53 mins ago
2027 Associate Mission Assurance Engineer - Rocket Center WV
Northrop Grumman
Rocket Center, WV
Generate quality reports such as First Pass Yield, First Article Inspection, Cost of Quality, etc.
Added 53 mins ago
SA
Supplier Quality Specialist - Propulsion (R6585)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…address supplier producibility, design-for-manufacturability, process capability, technical execution, and quality…
Added 53 mins ago
SA
Supplier Quality Specialist - PCBA (R6587)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…address supplier producibility, design-for-manufacturability, process capability, technical execution, and quality…
Added 53 mins ago
SA
Supplier Quality Specialist - Machining (R6584)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…address supplier producibility, design-for-manufacturability, process capability, technical execution, and quality…
Added 53 mins ago
SA
Supplier Quality Specialist - Harnessing (R6588)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…address supplier producibility, design-for-manufacturability, process capability, technical execution, and quality…
Added 53 mins ago
SA
Supplier Quality Specialist - Composites (R6586)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…address supplier producibility, design-for-manufacturability, process capability, technical execution, and quality…
Added 53 mins ago
SA
Senior Staff Engineer, Supply Chain (R6485)
Shield AI
Dallas, TX
- $177,000 to $266,000 USD / year
We are seeking a highly skilled and motivated Supplier Development Engineer to join Shield AI, focusing on machined parts. The ideal candidate will have a strong background in supplier…
Added 54 mins ago
Launch Systems Engineer
IESE Solutions
El Segundo, CA
IESE Solutions is seeking a Launch Systems Engineer to support and drive execution of launch integration efforts under the Space Systems Command (SSC) organizations of the US Space Force…
Added 54 mins ago
Test Engineer
IESE Solutions
El Segundo, CA
IESE Solutions is seeking a Test Engineer to support the United States Space Force's Program Executive Office (PEO) portfolio in El Segundo, CA.
Added 1 hour ago
Embedded Software Engineer, Merlin Platform
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
Work in an agile environment to deliver high-quality software.
Added 1 hour ago
Senior Software Development Engineer , Stores Foundational AI - Rufus
Amazon.com Services LLC
Seattle, WA · Palo Alto, CA
Transform real-world customer interactions into high-quality training signals, enabling continuous model improvement and better customer experiences

Closed listing

Cleo

Senior Support Engineer I

Dover, DE, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

About employer

Report this job