Jobs in the United States

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Added 1 min ago
Forward Deployed Engineer
Safe Security
Remote, United States
As a Forward Deployed Engineer, you are the implementation owner of a customer’s success with SAFE, from the first onboarding call to a working, trusted deployment delivering value as a key…
Added 6 mins ago
Senior API & Integration Engineer
Vast Bank
Remote, United States
The Senior API & Integration Engineer is a hands-on technical role responsible for designing, developing, securing, and supporting integrations that connect Vast Bank’s core banking,…
Added 11 mins ago
Software Engineer, Bugbot
SpaceXAI
New York, NY · San Francisco, CA
We're hiring a Software Engineer to work on Bugbot. Bugbot reviews pull requests, catches bugs, suggests improvements, and is becoming a critical part of how engineering teams ship…
Added 11 mins ago
IG
Building Engineer
Impec Group
Pleasanton, CA
- $40 to $50 USD / hour
Our client is seeking an experienced, hands-on Building Engineer to support the safe, efficient, and reliable operation of its corporate facilities. This position will lead maintenance…
Added 18 mins ago
Sr Engineering Manager
MED Medtronic Inc
Tempe, AZ
…standing as the world’s top medical device company. Help us engineer the extraordinary! Do meaningful work, make a difference, and improve lives - starting with your…
Added 25 mins ago
SA
Incoming Quality Inspector - Mechanical and Machined Parts (R6590)
Shield AI
Seattle, WA
- $33 to $50 USD / hour
Coordinate with Supply Chain and Supplier Quality Engineer resolve discrepancies.
Added 25 mins ago
Incoming Quality Inspector - Composites (R6591)
Shield AI
Seattle, WA
Coordinate with Supply Chain and Supplier Quality Engineer resolve discrepancies.
Added 26 mins ago
Sr. Structural Project Engineer- Bridges
NTH Consultants, Ltd.
Northville, MI
…environmental consulting to structural design and construction management, and beyond, we provide solutions that support the success and sustainability of projects. When you join NTH,…
Added 26 mins ago
Prin Program Engineer
Consumers Energy
LUDINGTON, MI
Knowledge of project management principles, including safety leadership, schedule development and implementation, procurement, and construction means and methods.
Added 26 mins ago
GC
Network Engineer CCNP
Gdh Consulting, Inc.
Warren, MI
- $57 to $60 USD / hour
Role Summary The CCNP Network Engineer provides advanced network engineering support for enterprise-wide network refresh and modernization initiatives. This full-time, on-site position…
Added 26 mins ago
Hardware Architecture Manager
Ford Motor Company
Dearborn, MI
Champion “Engineer as Designer,” strengthening CATIA/3DX, CAE, and ADAMS MBD proficiency.
Added 26 mins ago
KC
Service System Engineer Mechanical/Optical
KLATencor Corporation
Ann Arbor, MI
- $97,000 to $164,900 USD / year
…team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support.…
Added 35 mins ago
Design Verification Engineer Intern (Summer 2027)
MIPS Holding Inc
TX
MIPS – A GlobalFoundries company is seeking a Design Verification Engineer Intern to join the CPU verification team in Plano, Texas. The intern will gain hands-on experience verifying…
Added 42 mins ago
Quality Engineering Technician I (Day shift)
Panasonic
Sparks, NV
Assists with levels II & II on conducting management work for quality performance to maintain battery cell safety and quality.
Added 47 mins ago
Quality Engineer
Blue Star Plastics
Lexington, KY
The Quality Engineer is responsible for improving the business processes and increasing production/quality output. The Quality Engineer is also responsible for creating documentation that…
Added 50 mins ago
Lead Full Stack Java Engineer
Wells Fargo Bank, N. A.
CHARLOTTE, NC
Wells Fargo is seeking a highly skilled and hands-on Lead Engineer to drive the end-to-end delivery of strategic lending technology solutions supporting new product launches and feature…
Added 51 mins ago
Sr Consultant, Software Engineer (AI Engineer)
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
The Sr Consultant, Software Engineer (AI Engineer) is accountable for turning AI strategy into trusted, reusable technology capabilities that enable Nationwide to build and operate AI…
Added 53 mins ago
SA
Supplier Quality Specialist - Propulsion (R6585)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
Strong working knowledge of AS9100 and/or ISO 9001 quality-management systems, as well as aerospace and defense supplier-quality requirements.
Added 53 mins ago
SA
Supplier Quality Specialist - PCBA (R6587)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
Strong working knowledge of AS9100 and/or ISO 9001 quality-management systems, as well as aerospace and defense supplier-quality requirements.
Added 53 mins ago
SA
Supplier Quality Specialist - Machining (R6584)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
Strong working knowledge of AS9100 and/or ISO 9001 quality-management systems, as well as aerospace and defense supplier-quality requirements.
Added 53 mins ago
SA
Supplier Quality Specialist - Harnessing (R6588)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
Strong working knowledge of AS9100 and/or ISO 9001 quality-management systems, as well as aerospace and defense supplier-quality requirements.
Added 53 mins ago
SA
Supplier Quality Specialist - Composites (R6586)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
Strong working knowledge of AS9100 and/or ISO 9001 quality-management systems, as well as aerospace and defense supplier-quality requirements.
Added 54 mins ago
Senior Network Security Engineer
Ignite IT
Remote, United States
Documentation and process discipline: SOPs, runbooks, diagrams, change records, rollback plans, evidence collection, knowledge transfer, and formal change management.
Added 54 mins ago
Senior USPS Android Mobility & UEM Integration SME
Ignite IT
Remote, United States
The Senior USPS Android Mobility & Unified Endpoint Management (UEM) Integration SME will lead technical activities required to integrate a Government Agency survey case-management mobile…
Added 54 mins ago
AV Engineer / IronBow Specialist
Ignite IT
Remote, United States
The AV Engineer / IronBow Specialist will support, maintain, troubleshoot, and optimize enterprise audio/visual and collaboration environments, with a focus on IronBow-supported…

Closed listing

Cleo

Senior Support Engineer I

Dover, DE, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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