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Added 1 min ago
Forward Deployed Engineer
Safe Security
Remote, United States
As a Forward Deployed Engineer, you are the implementation owner of a customer’s success with SAFE, from the first onboarding call to a working, trusted deployment delivering value as a key…
Added 6 mins ago
Senior API & Integration Engineer
Vast Bank
Remote, United States
Vast Bank is looking to hire an Senior API & Integration Engineer!
Added 11 mins ago
Software Engineer, Bugbot
SpaceXAI
New York, NY · San Francisco, CA
We're hiring a Software Engineer to work on Bugbot. Bugbot reviews pull requests, catches bugs, suggests improvements, and is becoming a critical part of how engineering teams ship…
Added 11 mins ago
IG
Building Engineer
Impec Group
Pleasanton, CA
- $40 to $50 USD / hour
…facilitate success within the workplace industry through Innovation, Integration, and Integrity, helping individuals thrive. We aspire to think bigger, bolder, and delve deeper into…
Added 11 mins ago
ASIC Design Engineer, Cloud TPU
Google
Sunnyvale, CA
…designs, with a specific focus on TPU architecture and its integration within AI/ML-driven…
Added 15 mins ago
Boomi Integration Engineer - Local to Pittsburgh, PA
CGI
Pittsburgh, PA
Build and support reliable enterprise integrations using Boomi. This mid to senior level Integration Engineer will design, develop, deploy, and support integration processes across business…
Added 26 mins ago
Safety Performance Engineer
ManpowerGroup
Chelsea, MI
Our client is seeking a Safety Performance Engineer to join their team. As a Safety Performance Engineer, you will be part of the Safety Engineering organization supporting vehicle program…
Added 26 mins ago
Software Engineer – Full Stack (JavaScript & Python)
HTC Global Services Inc
Dearborn, MI
Software Engineer – Full Stack (JavaScript & Python) Overview / Summary
Added 26 mins ago
KC
Service System Engineer Mechanical/Optical
KLATencor Corporation
Ann Arbor, MI
- $97,000 to $164,900 USD / year
…area of expertise. PRIMARY RESPONSIBILITY: A Service Systems Engineer is responsible for driving design changes, sometimes fundamental ones, to optimize tool serviceability,…
Added 29 mins ago
Network Administrator 3/4 - TS/SCI - Dulles VA
Military Spouse Jobs & VetJobs
United States
The Northrop Grumman CIDO Classified Solutions team is seeking a Network Administrator / Engineer (at level 3 or level 4) to join our team supporting complex, multi-site networks that…
Added 29 mins ago
2026 Associate/Electrical Engineer- Gilbert AZ
Military Spouse Jobs & VetJobs
United States
Our Tactical Space Systems Division Integration and Test group is seeking an Electronics Engineer to join our team of qualified and diverse individuals in Gilbert, AZ. You will have the…
Added 39 mins ago
IC
SoC Logic Design Engineer
Intel Corporation
CA · OR
- $105,650 to $149,150 USD / year
As a SoC Logic Design Engineer, you will actively contribute to the development, coding, and simulation of system-on-chip (SoC) designs. You will integrate logic from various IP blocks and…
Added 46 mins ago
Senior Principal Systems Engineer (Electromagnetic Environmental Effects (E3))
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Senior Principal Systems Engineer (Electromagnetic Environmental Effects (E3)) to join our team of qualified, diverse individuals…
Added 46 mins ago
Principal Systems Engineer (Electromagnetic Environmental Effects (E3))
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Principal Systems Engineer (Electromagnetic Environmental Effects (E3)) to join our team of qualified, diverse individuals within…
Added 51 mins ago
Sr Consultant, Software Engineer (AI Engineer)
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
The Sr Consultant, Software Engineer (AI Engineer) is accountable for turning AI strategy into trusted, reusable technology capabilities that enable Nationwide to build and operate AI…
Added 54 mins ago
Cloud Engineer SME
Ignite IT
Remote, United States
We are seeking a highly skilled Cloud Engineer Subject Matter Expert (SME) to join our team. The Senior Cloud Engineer (Cloud Engineer SME) is the senior technical implementation lead…
Added 54 mins ago
Senior Level Developer
Ignite IT
Remote, United States
…of complex refactoring efforts, architectural fidelity, and integration stability across interconnected modernization…
Added 54 mins ago
Senior Network Security Engineer
Ignite IT
Remote, United States
We are seeking a Senior Network Security Engineer for an operations-first role supporting enterprise network security infrastructure across on-premises, remote-access, hybrid-cloud, and…
Added 54 mins ago
Jr. AI Prompt Engineer
Ignite IT
Remote, United States
Ignite IT is seeking a Junior AI Prompt Engineer to support U.S. Customs and Border Protection (CBP). In this role, you will work directly with stakeholders to identify opportunities for AI…
Added 54 mins ago
Senior AI/ML Engineer
Ignite IT
Remote, United States
Ignite IT Hub is seeking a senior AI/ML Engineer to maintain and enhance the U.S. Census Bureau's LLM Autocoder, which assigns standardized codes to survey write-in responses. You will…
Added 54 mins ago
Senior USPS Android Mobility & UEM Integration SME
Ignite IT
Remote, United States
Engineer and support application distribution using USPS SOTI UEM and/or Government Agency Microsoft Intune, as applicable to the approved integration architecture.
Added 54 mins ago
Senior Identity Engineer
Ignite IT
Remote, United States
Ignite IT is seeking an experienced Senior Identity and Access Management (IAM) Engineer to support enterprise identity and directory services for the U.S. Census Bureau.
Added 54 mins ago
Senior Linux Administrator
Ignite IT
Remote, United States
Ignite IT is seeking a very experienced, senior-level Red Hat Linux Admin/Engineer to join and provide dedicated support to the Unix Management Branch of the Computer Services Division on…
Added 54 mins ago
Senior Systems Engineer
IESE Solutions
El Segundo, CA
IESE Solutions is seeking a Systems Engineer to support the U.S. Space Forces mission of delivering warfighter capability via the Space Systems Command (SSC) directorates. Position is…
Added 54 mins ago
Systems Engineer
IESE Solutions
El Segundo, CA
IESE Solutions is seeking a Systems Engineer, specialized in Systems of Systems (SoS) Architectures, in El Segundo, CA, to provide systems engineering, mission architecting and analysis…

Closed listing

Cleo

Senior Support Engineer I

Dover, DE, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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