Jobs in the United States

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Added 1 min ago
Forward Deployed Engineer
Safe Security
Remote, United States
…real-time view of their security posture. We don’t just provide data; we provide…
Added 7 mins ago
Senior API & Integration Engineer
Vast Bank
Remote, United States
The Senior API & Integration Engineer is a hands-on technical role responsible for designing, developing, securing, and supporting integrations that connect Vast Bank’s core banking,…
Added 9 mins ago
TT
Product Engineer, Scraping
True Talent Solutions Partners
San Francisco, CA
- $235,000 to $260,000 USD / year
Build developer-facing products that turn complex web pages into clean data and actions for AI applications. You will own features end to end, helping shape an AI infrastructure product…
Added 11 mins ago
Software Engineer, Bugbot
SpaceXAI
New York, NY · San Francisco, CA
We're hiring a Software Engineer to work on Bugbot. Bugbot reviews pull requests, catches bugs, suggests improvements, and is becoming a critical part of how engineering teams ship…
Added 11 mins ago
Engineering Manager, Agent & Product Security
SpaceXAI
New York, NY · Palo Alto, CA
- Engineer the isolation that makes Cursor safe to run inside customers' most valuable codebases: tenancy, workspace, secret, and data protections designed for real adversaries
Added 11 mins ago
Model Engineer
SpaceXAI
Palo Alto, CA
…universe. We train frontier coding agents and scale RL on real user data to make them increasingly effective. We're looking for Research Scientists who can drive effective RL or…
Added 11 mins ago
Software Engineer, Compute Infra
SpaceXAI
San Francisco, CA · New York, NY
As a Software Engineer on Compute Infra at SpaceXSI, you'll build the sandbox infrastructure that gives every agent its own VM. These VMs power coding agents, Grok Bot, reinforcement…
Added 11 mins ago
Software Engineer, Billing
SpaceXAI
San Francisco, CA · New York, NY
We're hiring a Software Engineer, Billing to evolve the systems that power how Cursor charges and reconciles revenue across millions of developers and enterprise teams. You will work across…
Added 12 mins ago
ASIC Design Engineer, Cloud TPU
Google
Sunnyvale, CA
As an RTL Design Engineer on the TPU team, you will be a key contributor to the development of Google's AI accelerators. You will leverage your expertise in digital logic design, computer…
Added 12 mins ago
Staff Software Engineer, AI/ML, Cloud IAM, Dataset and Model Training
Google
Sunnyvale, CA
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 15 mins ago
Boomi Integration Engineer - Local to Pittsburgh, PA
CGI
Pittsburgh, PA
Build and support reliable enterprise integrations using Boomi. This mid to senior level Integration Engineer will design, develop, deploy, and support integration processes across business…
Added 15 mins ago
DataStage Engineer
CGI
Salt Lake City, UT
CGI is seeking an experienced DataStage Engineer to join our team in Salt Lake City, UT. In this role, you’ll help build and support enterprise data platforms that enable organizations to…
Added 26 mins ago
Senior Data Engineer - MongoDB and PostgreSQL
CVS Health
Remote, United States
Senior Data Engineer will design, build, and support a near real-time transactional cache platform that enables APIs, digital experiences, and downstream services to consume operational…
Added 26 mins ago
ET
Machine Learning Data Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $110,000 to $175,000 USD / year
We are seeking a skilled and experienced Machine Learning Data Engineer to join our growing AI and Data Engineering team in the United States. The ideal candidate will be responsible for…
Added 26 mins ago
ET
GIS Software Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $75,000 to $135,000 USD / year
We are seeking a talented and detail-oriented GIS Software Engineer to join our technology team in the United States. The ideal candidate will be responsible for developing, implementing,…
Added 27 mins ago
Software Engineer – Full Stack (JavaScript & Python)
HTC Global Services Inc
Dearborn, MI
Software Engineer – Full Stack (JavaScript & Python) Overview / Summary
Added 27 mins ago
Field Systems Engineer
Insight Global
Ann Arbor, MI
Insight Global is looking for a Field Systems Engineer to support trouble and diagnose autonomous vehicles. We are ooking for a skilled engineering with minimum of three years of experience…
Added 27 mins ago
KC
Service System Engineer Mechanical/Optical
KLATencor Corporation
Ann Arbor, MI
- $97,000 to $164,900 USD / year
…area of expertise. PRIMARY RESPONSIBILITY: A Service Systems Engineer is responsible for driving design changes, sometimes fundamental ones, to optimize tool serviceability,…
Added 30 mins ago
Senior Infrastructure Engineer
Mach Industries
Huntington Beach, CA
…access approved AI capabilities. Partner with the AI Platform Engineer on secure integrations and reusable infrastructure, with appropriate access controls and human review for…
Added 30 mins ago
Infrastructure Engineer
Mach Industries
Huntington Beach, CA
Added 30 mins ago
AI Platform Engineer
Mach Industries
Huntington Beach, CA
Partner with data engineers to deliver retrieval pipelines that preserve source permissions, provenance, refresh behavior, and approved ingestion and retrieval constraints.
Added 39 mins ago
IC
SoC Logic Design Engineer
Intel Corporation
CA · OR
- $105,650 to $149,150 USD / year
As a SoC Logic Design Engineer, you will actively contribute to the development, coding, and simulation of system-on-chip (SoC) designs. You will integrate logic from various IP blocks and…
Added 39 mins ago
IC
SoC Design Verification Engineer
Intel Corporation
CA
- $105,650 to $149,150 USD / year
You will be joining Intel's Data Center Group (DCG), a dynamic organization dedicated to advancing the capabilities of the world's data centers. DCG focuses on developing innovative server…
Added 41 mins ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Develop software that processes data from diverse sensors for real-time state estimation and threat detection.
Added 42 mins ago
Design Engineer
Panasonic
Suwanee, GA
As a key member of the project design team, our Mechanical Design Engineer applies engineering best practices to develop and document the complete mechanical design for our projects. The…

Closed listing

Cleo

Senior Support Engineer I

Dover, DE, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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