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Added 1 min ago
[C] Research Engineer, Discovery
Anthropic
San Francisco, CA · New York City, NY · NY
As a Research Engineer on our team you will work end to end across the whole model stack, identifying and addressing key infra blockers on the path to scientific AGI. Strong candidates…
Added 11 mins ago
Boiler & Refrigeration Operator Night Shift
McCain Foods
Washburn, ME
Maintain accurate and complete documentation, including boiler operating logs, daily round sheets, performance data, maintenance activities, inspections, and records of incidents or…
Added 22 mins ago
M
Senior Physical Design Verification Engineer
Microsoft
OR · CA · TX · NC · Hillsboro, OR · Mountain View, CA · Austin, TX · Raleigh, NC · Hillsboro · Mountain View · Austin · Raleigh
- $119,800 to $261,000 USD / year
…and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on…
Added 22 mins ago
M
Software Engineer 2 - Engineering Systems
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
Join the 1ES Remediation and Dependabot team as a Software Engineer 2 - Engineering Systems focused on AI, security, and developer productivity. You will contribute to the ongoing growth…
Added 22 mins ago
M
Cloud Network Engineer II
Microsoft
United States
- $102,100 to $219,200 USD / year
As a Cloud Network Engineer II on the HPC & AI Infrastructure team, you’ll work at the intersection of AI supercomputing and large-scale networking, shaping how advanced AI models are…
Added 22 mins ago
M
Principal Data Engineer - XBOX Growth
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
XBOX is building a semantic data model that gives each Xbox-wide metric one definition and one owner, so dashboards, scorecards and AI agents give the same answer. We are looking for a…
Added 23 mins ago
M
Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $85,400 to $183,700 USD / year
Are you a software engineer who loves code, moves fast, and enjoys solving problems at scale? Are you excited about AI and want to build the platform that makes AI reliable, resilient, and…
Added 23 mins ago
M
Logic Design Engineer
Microsoft
United States
- $102,100 to $219,200 USD / year
…and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on…
Added 23 mins ago
M
Principal Product Engineer
Microsoft
CA · OR · NC · TX · Mountain View, CA · Hillsboro, OR · Raleigh, NC · Austin, TX · Mountain View · Hillsboro · Raleigh · Austin
- $142,800 to $304,200 USD / year
…and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on…
Added 23 mins ago
M
Cloud Principal Hardware Engineer
Microsoft
CA · WA · Aliso Viejo, CA · Mountain View, CA · Redmond, WA · Aliso Viejo · Mountain View · Redmond
- $142,800 to $304,200 USD / year
…and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on…
Added 23 mins ago
M
Senior Performance Modeling Engineer
Microsoft
CA · WA · Mountain View, CA · Redmond, WA · Mountain View · Redmond
- $119,800 to $261,000 USD / year
We are seeking a Senior AI Performance Modeling Engineer to join the AI Systems Architecture (ASA) group within Microsoft SPARC, where we define and optimize next-generation AI accelerators…
Added 23 mins ago
M
Senior Mechanical Engineer, AI Systems
Microsoft
CA · Mountain View, CA · Mountain View
- $119,800 to $261,000 USD / year
…and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on…
Added 27 mins ago
Senior Staff Software Engineer, Agentic AI for XR
Google
San Jose, CA · San Francisco, CA
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 27 mins ago
Staff Software Engineer, Mobile (Android)
Google
Mountain View, CA
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 28 mins ago
MS
Systems Engineer - McLeansville, NC
Military Spouse Jobs & VetJobs
United States
- $95,384 USD / year
The Marine Cable Planning and Operations Engineer develops and maintains ship plans and RPLs and provides technical support for marine cable operations. The engineer applies mathematics,…
Added 30 mins ago
M
Principal CAD Software Engineer
Microsoft
CA · NC · OR · Mountain View, CA · Raleigh, NC · Hillsboro, OR
- $142,800 to $304,200 USD / year
…and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on…
Added 30 mins ago
M
Senior Software Engineer- AI Agents
Microsoft
WA · CA · NY · Redmond, WA · Mountain View, CA · Redmond · Mountain View · New York
- $119,800 to $261,000 USD / year
…governing AI agents at scale. We are looking for a Senior Software Engineer who is passionate about building secure, reliable, and highly scalable distributed systems and helping shape the…
Added 30 mins ago
Senior Engineer, Process Mechanical Engineer
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
As a Process Mechanical Engineer, you will provide technical leadership and oversight of third-party process mechanical design for major construction projects. You will manage design…
Added 30 mins ago
M
Principal Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We’re looking for a Principal Software Engineer to help build and evolve the MDASH scanning engine as we work to advance agentic code scanning. In this role, you’ll design and build systems…
Added 31 mins ago
UG
Full Stack Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $72,800 to $130,000 USD / year
…outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,…
Added 39 mins ago
TT
Lead Product Engineer
True Talent Solutions Partners
New York, NY
- $225,000 to $275,000 USD / year
…through new features, helping teams turn fragmented market data into useful insights for investment…
Added 43 mins ago
AI Scientist (Model Building & Training)
Lilly
South San Francisco, CA
Making medicine that’s never been made means doing what’s never been done. If you’re an engineer, scientist, or builder who thrives on problems no one has solved before, this is your…
Added 44 mins ago
Robotics Engineer, Logistics Automation
Meta
Fremont, CA
Meta is seeking a Robotics Engineer to join our Infra Robotics team. This team implements advanced robotics technologies to enable efficient and safe data center operations.The logistics…
Added 44 mins ago
Operations AI Engineer - Early Career
Lockheed Martin
Palmdale, CA
A collaborative engineer with strong expertise in applied statistics, machine learning, and data visualization. You thrive in fast‑paced, global environments, possess excellent…
Added 44 mins ago
Aeronautical Engineer Intern
Lockheed Martin
Palmdale, CA
Lockheed Martin Aeronautics is seeking a Summer 2027 Intern Aeronautical Engineer. In this role, you will perform wind tunnel operations activities and apply basic aeronautical principles.…

Closed listing

Cleo

Senior Support Engineer I

Dover, DE, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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