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Forward Deployed Engineer
Safe Security
Remote, United States
As a Forward Deployed Engineer, you are the implementation owner of a customer’s success with SAFE, from the first onboarding call to a working, trusted deployment delivering value as a key…
Added 8 mins ago
TT
Product Engineer, Scraping
True Talent Solutions Partners
San Francisco, CA
- $235,000 to $260,000 USD / year
Added 10 mins ago
Software Engineer, Bugbot
SpaceXAI
New York, NY · San Francisco, CA
We're hiring a Software Engineer to work on Bugbot. Bugbot reviews pull requests, catches bugs, suggests improvements, and is becoming a critical part of how engineering teams ship…
Added 10 mins ago
Engineering Manager, Agent & Product Security
SpaceXAI
New York, NY · Palo Alto, CA
- Engineer the isolation that makes Cursor safe to run inside customers' most valuable codebases: tenancy, workspace, secret, and data protections designed for real adversaries
Added 10 mins ago
Software Engineer, Client Infrastructure
SpaceXAI
San Francisco, CA
As an Engineer on the Client Infrastructure team at SpaceXSI, you'll design and build the systems that make our desktop experience performant and stable for millions of developers. You'll…
Added 11 mins ago
ASIC Design Engineer, Cloud TPU
Google
Sunnyvale, CA
As an RTL Design Engineer on the TPU team, you will be a key contributor to the development of Google's AI accelerators. You will leverage your expertise in digital logic design, computer…
Added 11 mins ago
Staff Software Engineer, AI/ML, Cloud IAM, Dataset and Model Training
Google
Sunnyvale, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 13 mins ago
EG
Front End React Engineer
Eliassen Group
Dover, DE
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 25 mins ago
SA
Incoming Quality Inspector - Mechanical and Machined Parts (R6590)
Shield AI
Seattle, WA
- $33 to $50 USD / hour
Coordinate with Supply Chain and Supplier Quality Engineer resolve discrepancies.
Added 25 mins ago
Incoming Quality Inspector - Composites (R6591)
Shield AI
Seattle, WA
Coordinate with Supply Chain and Supplier Quality Engineer resolve discrepancies.
Added 26 mins ago
ET
Machine Learning Data Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $110,000 to $175,000 USD / year
We are seeking a skilled and experienced Machine Learning Data Engineer to join our growing AI and Data Engineering team in the United States. The ideal candidate will be responsible for…
Added 26 mins ago
Hardware Architecture Manager
Ford Motor Company
Dearborn, MI
Champion “Engineer as Designer,” strengthening CATIA/3DX, CAE, and ADAMS MBD proficiency.
Added 26 mins ago
KC
Service System Engineer Mechanical/Optical
KLATencor Corporation
Ann Arbor, MI
- $97,000 to $164,900 USD / year
…area of expertise. PRIMARY RESPONSIBILITY: A Service Systems Engineer is responsible for driving design changes, sometimes fundamental ones, to optimize tool serviceability,…
Added 26 mins ago
EG
Front End React Engineer
Eliassen Group
Lansing, MI
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 29 mins ago
Senior Infrastructure Engineer
Mach Industries
Huntington Beach, CA
…access approved AI capabilities. Partner with the AI Platform Engineer on secure integrations and reusable infrastructure, with appropriate access controls and human review for…
Added 29 mins ago
AI Platform Engineer
Mach Industries
Huntington Beach, CA
Added 34 mins ago
Design Verification Engineer Intern (Summer 2027)
MIPS Holding Inc
TX
MIPS – A GlobalFoundries company is seeking a Design Verification Engineer Intern to join the CPU verification team in Plano, Texas. The intern will gain hands-on experience verifying…
Added 34 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
In your role as Engineering Intern you will be working with an assigned Engineer to:
Added 34 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
In your role as Engineering Intern you will be working with an assigned Engineer to:
Added 34 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
In your role as Engineering Intern you will be working with an assigned Engineer to:
Added 34 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
In your role as Engineering Intern you will be working with an assigned Engineer to:
Added 34 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
In your role as Engineering Intern you will be working with an assigned Engineer to:
Added 39 mins ago
IC
SoC Design Verification Engineer
Intel Corporation
CA
- $105,650 to $149,150 USD / year
Added 40 mins ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Engineer scalable, reliable, and fail-safe systems, partnering with robotics, hardware, sensing, and systems engineering teams.
Added 42 mins ago
CI
Staff Software Engineer, Agentic Tools
Cribl, Inc
Denver, CO
- $210,000 to $245,000 USD / year

Closed listing

Cleo

Senior Support Engineer I

Dover, DE, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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