Jobs in the United States

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Added 12 mins ago
TT
Senior Full Stack Engineer
True Talent Solutions Partners
Boston, MA
- $185,000 to $210,000 USD / year
…text. As a senior individual contributor and product-minded engineer, you will shape the product and engineering practices while building secure, user-facing…
Added 12 mins ago
TT
Product Engineer
True Talent Solutions Partners
Palo Alto, CA
- $185,000 to $205,000 USD / year
- Two to four years of experience as a product, frontend, or full-stack software engineer.
Added 17 mins ago
PS
Tooling Evolution Lead Engineer
Pfizer Shared Services (EFSS)
MA · CT · NY
- $162,900 to $271,500 USD / year
…output is what the self-service onboarding portal shows to every engineer and PM across all eight platforms, and your evidence framework is what turns tool selection from a political…
Added 22 mins ago
Software Engineer, Processor Design Infrastructure, Quantum AI
Google
Goleta, CA
…can iterate.In this role, you will be the dedicated software engineer owning our chip design infrastructure. Partnering closely with quantum processor designers in Santa Barbara, you will…
Added 32 mins ago
Software Engineer AFRL
Whitespace
Remote, United States
Added 32 mins ago
Software Engineer AFRL
Whitespace
Remote, United States
Added 32 mins ago
Software Engineer AFRL
Whitespace
Remote, United States
Added 32 mins ago
Software Engineer Dev
Whitespace
Remote, United States
GeoDelphi, Inc. dba Whitespace is seeking a dynamic and innovative Software Engineer to build cutting-edge solutions within our Iris platform. You’ll be essential to the digital offering…
Added 32 mins ago
Software Engineer Dev
Whitespace
Remote, United States
GeoDelphi, Inc. dba Whitespace is seeking a dynamic and innovative Software Engineer to build cutting-edge solutions within our Iris platform. You’ll be essential to the digital offering…
Added 32 mins ago
Software Engineer Dev
Whitespace
Remote, United States
GeoDelphi, Inc. dba Whitespace is seeking a dynamic and innovative Software Engineer to build cutting-edge solutions within our Iris platform. You’ll be essential to the digital offering…
Added 32 mins ago
Software Engineer Dev
Whitespace
Remote, United States
GeoDelphi, Inc. dba Whitespace is seeking a dynamic and innovative Software Engineer to build cutting-edge solutions within our Iris platform. You’ll be essential to the digital offering…
Added 42 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- 5+ years of Software Engineer, Software Developer, or related occupational experience
Added 46 mins ago
Engineer III, Cloud SDET - Endpoint (Hybrid, Sunnyvale)
CrowdStrike, Inc.
Sunnyvale, CA
CrowdStrike is looking for a Senior Software Development Engineer in Test (SDET) to join our growing Endpoint Protection Product (EPP) Cloud team, supporting our Falcon Prevent solution.…
Added 55 mins ago
I
Software Solution Engineer
InterImage
Remote, United States
- $105,000 to $162,000 USD / year
Added 55 mins ago
I
System Solutions Engineer
InterImage
Remote, United States
- $170,000 to $230,000 USD / year
We are seeking a Technical Product Owner / Solutions Engineer to bridge the gap between customers, engineering teams, and mission stakeholders in the design and delivery of modern…
Added 55 mins ago
Software Engineer
InterImage
Remote, United States
We are seeking a motivated and innovative Software Engineer to support the development of next-generation AI-enabled solutions for mission-driven environments across the Department of…
Added 55 mins ago
I
Senior Ontology Engineer
InterImage
Remote, United States
- $175,000 to $228,000 USD / year
As an Ontological Engineer, you will help shape the knowledge foundations behind enterprise AI systems. This role is well suited to someone who enjoys bringing clarity to complex domains…
Added 55 mins ago
Application Development Technical Lead
InterImage
Huntsville
As an Application Development Engineer, you will help shape how mission software is designed, delivered, and supported across a varied application portfolio. This role is central to…
Added 55 mins ago
Ontological Engineer
InterImage
Remote, United States
As an Ontological Engineer, you will help shape the knowledge foundations behind enterprise AI systems. This role is well suited to someone who enjoys bringing clarity to complex domains…
Added 1 hour ago
Data Engineer I
First Citizens Bank
Raleigh, NC · UNAVAILABLE, NC
We are seeking a motivated Data Engineer to join our Data Platform Engineering Organization and help build scalable cloud-based data solutions that enable analytics and data-driven…
Added 1 hour ago
SoC Silicon Top-Level Floorplan Engineer
Google
Sunnyvale, CA
Added 1 hour ago
ASIC Design Verification Engineer, Machine Learning
Google
Sunnyvale, CA
As an ASIC Design Verification Engineer, you will be part of a team developing ASICs used to accelerate computation in data centers. You will have dynamic, multi-faceted responsibilities in…
Added 1 hour ago
Senior Staff Software Engineer, Technical Lead Manager, Vertical Ads on Maps
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 1 hour ago
Customer Success Engineer - Americas
JetBrains
Remote, United States
Added 1 hour ago
Sr Data Engineer
Insight Global
Kansas City, KS
Insight Global is looking for a Senior Data Engineer to join a Web Services team that is expanding its focus on AI-enabled application development. This person will take ownership of the…

Closed listing

Cleo

Senior Support Engineer I

Dover, DE, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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