Jobs in the United States

25+ jobs

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Added 6 mins ago
EL
Construction Materials Project Manager
ECS Ltd
Frederick, MD
- $75,000 to $95,000 USD / year
Reviews daily field reports and resolves technical and administrative issues
Added 6 mins ago
SA
Associate Sourcing Specialist (R6601)
Shield AI
Dallas, TX · Seattle, WA
- $69,000 to $125,000 USD / year
…help ensure critical materials and components are available to support development, production, and long-term success in a highly regulated and capacity-constrained…
Added 7 mins ago
Robotics Operations Specialist
Insight Global
Richland, MI
-Previous experience in manufacturing, operations, logistics, customer service, technical support, or a similar environment preferred.
Added 7 mins ago
Device Quality and Design AssuranceAnalyst Quality Assurance
Perrigo
Allegan, MI
…feasibility through design transfer, regulatory submission support, commercialization, and post-launch handoff. • Ensure development activities comply with applicable Perrigo procedures,…
Added 7 mins ago
Associate System Administrator
UHS
KING OF PRUSSIA, PA
…team members to identify and implement resolutions to customer support incidents. Collaborates with senior programming, engineering and application support staff on design and…
Added 7 mins ago
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Production Manager - L'Anse Michigan
Saint-Gobain
L'ANSE, MI
- $102,000 to $158,000 USD / year
Bachelor’s degree in a technical field such as mechanical, manufacturing, or industrial engineering is required.
Added 7 mins ago
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Corporate Maintenance Engineering Expert
Nestle
Fremont, MI
- $122,319 to $167,691 USD / year
…category focused maintenance packages and feedback to Zone and Technical Competency Unit to drive continuous improvement, Competency development. Asset Management: Asset master planning,…
Added 7 mins ago
Sr. Structural Project Engineer- Bridges
NTH Consultants, Ltd.
Northville, MI
About Our Firm Since 1968, NTH Consultants, Ltd. has been a critical part of the infrastructure engineering and environmental services that strengthen our communities and protect our…
Added 7 mins ago
Prin Program Engineer
Consumers Energy
LUDINGTON, MI
This position is part of the Generation Design group, which provides engineering leadership for capital projects across Consumers Energy generation sites, including solar, wind, hydro,…
Added 7 mins ago
Sales Account Manager
V2soft Inc.
Bloomfield Hills, MI
Added 7 mins ago
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Robot Programmer
ManpowerGroup
Romulus, MI
- $48 USD / hour
Associate's or Bachelor's degree in Engineering, Robotics, Mechatronics, Electrical Engineering, or a related technical field; equivalent experience will be considered.
Added 7 mins ago
Safety Performance Engineer
ManpowerGroup
Chelsea, MI
…Safety Performance Engineer, you will be part of the Safety Engineering organization supporting vehicle program teams. The ideal candidate will have strong technical acumen, exceptional…
Added 7 mins ago
Sr. Project Engineer - Controls
AVL North America
Plymouth, MI
Coordinates activities concerned with technical development, scheduling, and resolving engineering test issues.
Added 7 mins ago
Project/Program Manager
Insight Global
Auburn Hills, MI
Insight Global is seeking an experienced IT Program Manager to support a large-scale, global IT transformation for one of our clients. This individual will own the execution of a multi-year…
Added 7 mins ago
Original Equipment (OE) Customer Service Representative Analyst
Continental Tire the Americas, LLC
Auburn Hills, MI
Support the collaborative forecasting process for assigned customer accounts by working with Sales, Operations, Customer Service, and customer planning teams.
Added 7 mins ago
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Vehicle Cost Engineer
ManpowerGroup
Auburn Hills, MI
- $43 USD / hour
Bachelor's degree in Engineering or a related technical field.
Added 7 mins ago
ET
Machine Learning Data Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $110,000 to $175,000 USD / year
We are seeking a skilled and experienced Machine Learning Data Engineer to join our growing AI and Data Engineering team in the United States. The ideal candidate will be responsible for…
Added 7 mins ago
ET
Blockchain Developer
EdgeQ Technologies Private Limited
Remote, United States
- $100,000 to $175,000 USD / year
Professional development and technical certification support.
Added 7 mins ago
ET
AI Infrastructure Specialist
EdgeQ Technologies Private Limited
Remote, United States
- $95,000 to $155,000 USD / year
Professional development and technical certification support.
Added 7 mins ago
ET
AI Data Quality Analyst
EdgeQ Technologies Private Limited
Remote, United States
- $70,000 to $115,000 USD / year
We are seeking a detail-oriented and analytical AI Data Quality Analyst to join our growing AI and Data Engineering team in the United States. The ideal candidate will be responsible for…
Added 7 mins ago
GC
Network Engineer CCNP
Gdh Consulting, Inc.
Warren, MI
- $57 to $60 USD / hour
Role Summary The CCNP Network Engineer provides advanced network engineering support for enterprise-wide network refresh and modernization initiatives. This full-time, on-site position…
Added 8 mins ago
PLM Product Manager – Automotive BOM & 3DEXPERIENCE
HTC Global Services Inc
Dearborn, MI
…design, and implementation initiatives involving automotive engineering and manufacturing…
Added 8 mins ago
Software Engineer – Full Stack (JavaScript & Python)
HTC Global Services Inc
Dearborn, MI
…candidate will have experience in software development, full-stack engineering, application architecture, and API…
Added 8 mins ago
KC
Supply Chain Specialist
KLATencor Corporation
Ann Arbor, MI
- $63,000 to $107,100 USD / year
…Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers…
Added 8 mins ago
KC
Service System Engineer Mechanical/Optical
KLATencor Corporation
Ann Arbor, MI
- $97,000 to $164,900 USD / year
…Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization…

Cleo

Senior Support Engineer I

Jackson, MI, United States
Lansing, MI, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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