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ASIC Design Engineer, Cloud TPU
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Sunnyvale, CA
In most instances, this position requires in-person interviews as part of the hiring process.
Added 2 mins ago
AWS Lead Software Engineer-Backend Java/Spring Boot
JPMorgan Chase
Wilmington, DE
As an AWS Lead Software Engineer-Backend Java/Spring Boot at JPMorgan Chase within Consumer and Community Banking's Digital Connected Banking team, you are an integral part of an agile team…
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Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
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Lead and execute large-scale, transformative data initiatives from end to end, independently driving critical architectural decisions and evaluating platform choices, such as Snowflake…
Added 2 mins ago
MB
Lead Software Engineer
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Wilmington, DE
- $128,100 to $213,500 USD / year
Design process for peer review and coach others on code reviews, code quality, and improvements.
Added 2 mins ago
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Director, Architecture and Data
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Dover, DE
- $152,000 to $202,000 USD / year
…governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the…
Added 3 mins ago
Lead Infrastructure Engineer - GenAI/AI Automation/AWS
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As a Lead Infrastructure Engineer - GenAI/AI Automation/AWS at JPMorganChase within the Consumer and Community Banking team, you apply deep knowledge of software, applications, and…
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Lead Data Engineer - Snowflake/Python/AWS
JPMorgan Chase
Wilmington, DE
As a Lead Data Engineer at JPMorgan Chase, you are an integral part of an agile team that works to enhance, build, and deliver data collection, storage, access, and analytics solutions in a…
Added 3 mins ago
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Senior Support Engineer I
Cleo
Dover, DE
- $70,000 to $80,000 USD / year
Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving…
Added 3 mins ago
Lead Software Engineer - Java/Microservices/AWS
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As a Lead Software Engineer - Java/Microservices/AWS at JPMorganChase within the Consumer and Community Banking team, you are an integral part of an agile team that works to enhance, build,…
Added 3 mins ago
Sr. Lead Software Engineer
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As a Senior Lead Software Engineer at JPMorgan Chase within Consumer and Community Banking, you will be a key member of a team designing and delivering high-quality architecture solutions…
Added 7 mins ago
Sr Engineering Manager
MED Medtronic Inc
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…standing as the world’s top medical device company. Help us engineer the extraordinary! Do meaningful work, make a difference, and improve lives - starting with your…
Added 15 mins ago
Hardware Architecture Manager
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You will lead chassis architecture from program start through the early UNVx milestones of GPDS, integrating all chassis commodities with frames/subframes, body structure, driveline, and…
Added 16 mins ago
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Director, Architecture and Data
GE Aerospace
Detroit, MI
- $152,000 to $202,000 USD / year
…governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the…
Added 16 mins ago
Senior Product Manager
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Lead product planning and execution for client and partner-based clean-room implementations.
Added 16 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
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Lead and execute large-scale, transformative data initiatives from end to end, independently driving critical architectural decisions and evaluating platform choices, such as Snowflake…
Added 16 mins ago
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Senior Support Engineer I
Cleo
Jackson, MI · Lansing, MI
- $70,000 to $80,000 USD / year
Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving…
Added 18 mins ago
2026 Associate/Electrical Engineer- Gilbert AZ
Military Spouse Jobs & VetJobs
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Our Tactical Space Systems Division Integration and Test group is seeking an Electronics Engineer to join our team of qualified and diverse individuals in Gilbert, AZ. You will have the…
Added 23 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
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GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 24 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
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GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 24 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
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GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 24 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 24 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
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GlobalFoundries Fab 8 is seeking highly skilled and motivated Process & Equipment Engineering interns to become part of our state of the art 300mm factory.
Added 31 mins ago
Quality Engineering Technician I (Day shift)
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Panasonic Energy Corporation of North America (PECNA) is seeking ambitious engineers to lead the world’s largest lithium ion battery initiative. With superior battery designs and the…
Added 39 mins ago
Lead Full Stack Java Engineer
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Wells Fargo is seeking a highly skilled and hands-on Lead Engineer to drive the end-to-end delivery of strategic lending technology solutions supporting new product launches and feature…
Added 39 mins ago
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Founding Account Executive
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Cleo

Senior Support Engineer I

Jackson, MI, United States
Lansing, MI, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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