Jobs in the United States

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Added 2 mins ago
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Senior .NET Full Stack Engineer with C#
Cognizant
Dover, DE
- $86,000 to $99,000 USD / year
Working knowledge of Microsoft Azure, including application deployment, monitoring, identity management, containerization, scalability, and observability.
Added 2 mins ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Dover, DE
- $86,000 to $99,000 USD / year
Working knowledge of Microsoft Azure, including application deployment, monitoring, identity management, containerization, scalability, and observability.
Added 2 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Dover, DE
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 2 mins ago
MB
Lead Software Engineer
M&T Bank
Wilmington, DE
- $128,100 to $213,500 USD / year
Review and approve the designs and proposals of pull requests and oversee the execution on the change management of the request.
Added 2 mins ago
MB
Senior Technical Engineer - BI Analytics Platform Administrator - SAP Enterprise Business Objects
M&T Bank
Wilmington, DE
- $106,700 to $177,900 USD / year
Engineer and support platform components including Central Management Server, Central Management Console, Adaptive Processing Servers, Web Intelligence, Crystal Reports, File Repository…
Added 2 mins ago
MB
Senior Technical Engineer - BI Analytics Platform Administrator - Tableau
M&T Bank
Wilmington, DE
- $106,700 to $177,900 USD / year
Engineer and support multi-node Tableau Server clusters, Tableau Services Manager configurations, licensing, topology, background processes, and server settings.
Added 2 mins ago
C
Senior Knowledge Graph & Ontology Architect
Cognizant
Dover, DE
- $130,000 to $160,000 USD / year
As a Senior Knowledge Graph & Ontology Architect , you will make an impact by designing and governing enterprise semantic architectures that enable trusted, scalable, and AI-ready knowledge…
Added 2 mins ago
C
GCP data Engineer
Cognizant
Dover, DE
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 3 mins ago
Lead Infrastructure Engineer - GenAI/AI Automation/AWS
JPMorgan Chase
Wilmington, DE
As a Lead Infrastructure Engineer - GenAI/AI Automation/AWS at JPMorganChase within the Consumer and Community Banking team, you apply deep knowledge of software, applications, and…
Added 3 mins ago
C
Senior Support Engineer I
Cleo
Dover, DE
- $70,000 to $80,000 USD / year
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate…
Added 3 mins ago
Senior Workday Security Engineer
CVS Health
Dover, DE
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 3 mins ago
Sr. Lead Software Engineer
JPMorgan Chase
Wilmington, DE
As a Senior Lead Software Engineer at JPMorgan Chase within Consumer and Community Banking, you will be a key member of a team designing and delivering high-quality architecture solutions…
Added 3 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Dover, DE
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 3 mins ago
Senior Network Engineer
Cognizant
Dover, DE
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 3 mins ago
MB
Senior Technical Engineer - Microsoft Fabric & Power BI Administration
M&T Bank
Wilmington, DE
- $106,700 to $177,900 USD / year
…gateways, security, monitoring, and platform integrations. The engineer delivers secure, scalable, highly available analytics services while partnering with infrastructure, networking,…
Added 3 mins ago
FA
Senior Data Engineer, Back End Systems (Remote)
First American
Home, SC · Home, FL · Home, GA · Home, TX
- $121,980 to $130,525 USD / year
The Senior Data Engineer designs, builds, and supports the back-end systems that move and process ServiceMac’s operational data. This hands-on role develops SQL database solutions,…
Added 7 mins ago
Sr Engineering Manager
MED Medtronic Inc
Tempe, AZ
…standing as the world’s top medical device company. Help us engineer the extraordinary! Do meaningful work, make a difference, and improve lives - starting with your…
Added 14 mins ago
SA
Incoming Quality Inspector - Mechanical and Machined Parts (R6590)
Shield AI
Seattle, WA
- $33 to $50 USD / hour
Coordinate with Supply Chain and Supplier Quality Engineer resolve discrepancies.
Added 14 mins ago
Incoming Quality Inspector - Composites (R6591)
Shield AI
Seattle, WA
Coordinate with Supply Chain and Supplier Quality Engineer resolve discrepancies.
Added 14 mins ago
Mechanical Engineer - Proliant Dairy Ingredients
Lauridsen Group Inc.
St. Johns, MI
Knowledge of manufacturing costs associated with implementing engineering designs and equipment and the ability to prepare written product feasibility reports to management.
Added 15 mins ago
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Corporate Maintenance Engineering Expert
Nestle
Fremont, MI
- $122,319 to $167,691 USD / year
…drive continuous improvement, Competency development. Asset Management: Asset master planning, restore or replace assessment, M&I budget preparation, Optimum spare parts management.…
Added 15 mins ago
Sr. Structural Project Engineer- Bridges
NTH Consultants, Ltd.
Northville, MI
…environmental consulting to structural design and construction management, and beyond, we provide solutions that support the success and sustainability of projects. When you join NTH,…
Added 15 mins ago
Prin Program Engineer
Consumers Energy
LUDINGTON, MI
Knowledge of project management principles, including safety leadership, schedule development and implementation, procurement, and construction means and methods.
Added 15 mins ago
Sr. Project Engineer - Controls
AVL North America
Plymouth, MI
…simulation, design, and development projects. The Sr. Project Engineer – Controls role supports the delivery of the controls portion of the…
Added 15 mins ago
RS
Logistics Engineer and Analytics
Ryder System
Novi, MI
- $68,000 to $72,000 USD / year
We are immediately hiring a Logistics Engineer (Analytics) in Novi, MI for our Supply Chain Solutions division. Detail oriented with excellent follow up. Apply here today to speak with a…

Cleo

Senior Support Engineer I

Jackson, MI, United States
Lansing, MI, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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