Jobs in the United States

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Added 12 mins ago
T
Senior DevOps Engineer (Infra / Platform Team)
TinyFish
Los Altos, CA
- $165,000 to $210,000 USD / year
We’re looking for a Senior DevOps Engineer to join our Infrastructure team and help design, build, and operate secure, compliant, and automated cloud environments that power our internal…
Added 12 mins ago
Staff Software Engineer, Android Laptop and Tablet System Software, Platform Inputs
Google
San Jose, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 13 mins ago
Vice President, Full-Stack Engineer
The Bank of New York Mellon
Boston, MA
We're seeking a future team member for the role of Vice President, Fullstack Engineer to join our team. This role is located in Boston, MA
Added 22 mins ago
EG
Automated Test Engineer
Eliassen Group
Cheyenne, WY
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 26 mins ago
Senior Software Development Engineer, Fullstack
Jobgether
Remote, United States
…steps. Our partner is looking for a Senior Software Development Engineer, Fullstack based in the United States…
Added 26 mins ago
J
Senior Security Engineer, Offensive Security & Remediation
Jobgether
Remote, United States
- $180,000 to $195,000 USD / year
…and next steps. Our partner is looking for a Senior Security Engineer, Offensive Security & Remediation based in the United States…
Added 31 mins ago
Commerce Engineering Lead, Technology & Growth
tarte cosmetics
Remote, United States
At tarte, our technology team moves as quickly as our business does. We’re looking for a hands-on, experienced engineer who is excited to spend time in the code, collaborate closely with…
Added 48 mins ago
HC, Business Development Director
Ciklum
United States
…skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people…
Added 50 mins ago
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Electrical Engineer
adecco
Ravenswood, WV
- $100,000 to $120,000 USD / year
We are seeking an Electrical Engineer to provide technical ownership and support for manufacturing equipment and systems within the Hot Line / Plate Departments. This role is critical in…
Added 52 mins ago
JB
Cloud Software Engineer 3 (TS/SCI Clearance with Full Scope Polygraph Required)
J&T Business Consulting
Annapolis, MD
- $199,000 to $238,000 USD / year
Seeking a senior Cloud Software Engineer 3 to design, develop, and optimize complex, large-scale Big Data cloud architectures and distributed systems in Annapolis Junction, MD.
Added 55 mins ago
QA/Test Automation Developer Intern - Tucson, AZ
IBM
TUCSON, AZ
As a QA/Test Engineer within IBM Infrastructure, you will ensure the quality, reliability, performance, and security of enterprise software solutions. You will work closely with developers,…
Added 55 mins ago
AE
Sr Software Engineer I
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
Champion engineering excellence by improving CI/CD pipelines, test automation, and developer productivity
Added 55 mins ago
AE
Software Engineer III
American Express
Phoenix, AZ
- $103,750 to $174,750 USD / year
Experience in automation testing and documentation (i.e. automated, functional, and performance)
Added 55 mins ago
EG
Automated Test Engineer
Eliassen Group
Phoenix, AZ
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 1 hour ago
J
Founding Infrastructure Engineer
Jobgether
Remote, United States
- $200,000 to $240,000 USD / year
The Founding Infrastructure Engineer will establish and own the core infrastructure of an early-stage AI startup developing an enterprise orchestration platform for the commercial real…
Added 1 hour ago
Broadcast Director of Engineering
Hearst Stations Inc
Needham, MA
…station's engineering department, working with the Assistant Chief Engineer, Technical Operations Manager, IT Manager, and Facilities Manager, to manage all aspects of the department. You…
Added 1 hour ago
Broadcast Maintenance Technician
Hearst Stations Inc
Needham, MA
…remote broadcasts. This position reports to the Assistant Chief Engineer and works closely with Engineering, IT, Master Control, News, Production, and other station…
Added 1 hour ago
EG
Automated Test Engineer
Eliassen Group
Concord, NH
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 1 hour ago
Staff Software Engineer
National Grid
Waltham, MA
…our customers in the dark. So, join us as a Staff Software Engineer and find your…
Added 1 hour ago
Senior Software Engineer
SZNS Solutions LLC
Remote, United States
We are seeking a talented Senior Software Engineer to join our growing team. As a Senior Engineer, you will lead the development of cutting-edge solutions in cloud computing, web3, and…
Added 1 hour ago
Lead QA Engineer - AI & Test Automation (Workforce Management)
Symmetrio
Remote, United States
Symmetrio is recruiting a Lead QA Engineer – AI & Test Automation to support a large-scale enterprise workforce transformation initiative centered around a greenfield implementation of…
Added 1 hour ago
Site Reliability Engineer
Symmetrio
Remote, United States
Candidates must reside in the Pacific Time Zone
Added 1 hour ago
Voice Network Engineer
Leidos
Greenbelt, MD
The AEGIS Sector at Leidos is seeking a highly skilled Voice Network Engineer to support NASA's enterprise communications environment. This position plays a critical role in the…
Added 1 hour ago
DevOps Engineer-TS/SCI with Poly
CACI International
Linthicum Heights, MD
…evaluation and authorization process to a new model that emphasizes automation, streamlined processes and approvals, continuous monitoring and assessment, and network data gathering across…
Added 1 hour ago
IG
Top Secret Applied AI/ML Engineer
Insight Global
Fort Meade, MD
- $75 to $115 USD / hour
Insight Global is seeking a Top Secret Applied AI/ML Engineer to support the design, development, and deployment of next-generation artificial intelligence capabilities within a growing…

Closed listing

Cleo

Senior Support Engineer I

Jackson, MI, United States
Lansing, MI, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Work requirements

Jobs in the United States