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Added 9 mins ago
TT
Product Engineer, Scraping
True Talent Solutions Partners
San Francisco, CA
- $235,000 to $260,000 USD / year
- Production experience in browser automation, web scraping, anti-bot systems, or web agents for external users.
Added 12 mins ago
ASIC Design Engineer, Cloud TPU
Google
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Experience in design automation, architecting RTL solutions and ASIC Synthesis flows.
Added 27 mins ago
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Machine Learning Data Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $110,000 to $175,000 USD / year
We are seeking a skilled and experienced Machine Learning Data Engineer to join our growing AI and Data Engineering team in the United States. The ideal candidate will be responsible for…
Added 30 mins ago
Senior Infrastructure Engineer
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…network, and cloud capabilities from design to production, using automation and reusable patterns to make each build easier to deliver and…
Added 40 mins ago
IC
SoC Design Verification Engineer
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CA
- $105,650 to $149,150 USD / year
Proficiency in scripting languages for automation and process improvement.
Added 41 mins ago
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Senior Software Engineer, Autonomous Systems
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Added 43 mins ago
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Staff Software Engineer, Agentic Tools
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Denver, CO
- $210,000 to $245,000 USD / year
Experience building backend services, integrations, automation, and internal tools; comfort across product surfaces when needed
Added 51 mins ago
Sr Consultant, Software Engineer (AI Engineer)
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OH · AZ · IA
The Sr Consultant, Software Engineer (AI Engineer) is accountable for turning AI strategy into trusted, reusable technology capabilities that enable Nationwide to build and operate AI…
Added 54 mins ago
Jr. AI Prompt Engineer
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Added 1 hour ago
Cybersecurity Team Lead
SAIC
Huntsville, AL
SAIC is seeking an experienced Cybersecurity Engineer/Cybersecurity Team Lead to lead cybersecurity engineering, compliance, and security authorization activities for a next-generation…
Added 1 hour ago
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Agent Strategist
Conduit AI
San Francisco, CA
- $135,000 to $220,000 USD / year
You do not need to be an engineer. You do need to think like one: break an operation into steps, choose the tools and context an agent needs, and test it before it touches a guest. When…
Added 1 hour ago
Senior Software Engineer
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Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Software Engineer based in the United States.
Added 1 hour ago
IE
Senior Software Developer - Forward Deployed Model
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Remote, United States
- $110,000 to $170,000 USD / year
This role is designed for an engineer who thrives in a small delivery pod, takes broad ownership, and works effectively across traditional role boundaries. The engineer will work closely…
Added 1 hour ago
Data Engineer I
Midwest Physicians Administrative Services, LLC dba Duly Health and Care
Downers Grove, IL
The Data Engineer I is an early-career role within the Data & Analytics team, responsible for helping build, operate, and improve the data pipelines that feed analytics, reporting, and AI…
Added 1 hour ago
AI Engineer I
Midwest Physicians Administrative Services, LLC dba Duly Health and Care
Downers Grove, IL
The AI Engineer I is an early-career role within the Data & Analytics team, working with the AI/ML team to implement, deploy, and support the AI platforms and models that improve patient…
Added 1 hour ago
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Robotics Software Engineer Job Title: Robotics Software Engineer
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Remote, United States
- $100,000 to $175,000 USD / year
We are seeking a skilled and experienced Robotics Software Engineer to join our innovative engineering team in the United States. The ideal candidate will be responsible for designing,…
Added 1 hour ago
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Staff Data Scientist
Jobgether
Remote, United States
- $123,804 to $185,700 USD / year
…of advanced technologies, including precision agriculture, automation, autonomous systems, and digital products. You will lead a team of data scientists while remaining hands-on in…
Added 1 hour ago
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Senior Data Engineer, Ads Data (AI Native)
Jobgether
Remote, United States
- $129,000 to $192,000 USD / year
…applications and next steps. Our partner is looking for a Senior Data Engineer, Ads Data (AI Native) based in the United…
Added 1 hour ago
Full Stack Software Engineer
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We are looking for a Full Stack Software Engineer to own the software that runs our lab and our business. You will maintain and extend our customer-facing app, and build the internal tools…
Added 1 hour ago
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Senior AI Software Engineer / Automation Architect
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- $120,000 to $150,000 USD / year
S&J Plumbing is seeking a Senior AI Software Engineer / Automation Architect to help build a smarter, more efficient organization as we continue to grow.
Added 2 hours ago
Principal IAM Engineer / Onsite in Natick, MA
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A leading mathematical computing software organization is hiring a Principal IAM / Active Directory Engineer to join its Identity and Access Management team. This is a full-time opportunity…
Added 2 hours ago
Principal, Software Engineer - Enterprise Automation Frameworks & Support
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Principal Automation Engineer, Enterprise Automation Frameworks & Support is a senior technical leader responsible for defining, designing, and scaling enterprise-wide test automation…
Added 2 hours ago
Senior Ethics & Compliance Strategic Program Manager
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 2 hours ago
Network Engineer
Google
Austin, TX
Scale systems sustainably through tools and automation, and evolve systems by driving change that improves reliability and velocity.
Added 2 hours ago
Automation Engineer- Plant
Trane Technologies
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Trane is hiring an Automation Engineer in Newberry, SC. We are seeking a motivated engineer with experience in process automation, manufacturing systems, and digital tools to support and…

Closed listing

Cleo

Senior Support Engineer I

Jackson, MI, United States
Lansing, MI, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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