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Added 3 mins ago
Design Verification Engineer Intern (Summer 2027)
MIPS Holding Inc
TX
…delivers differentiated, power‑efficient and high‑performance solutions for high‑growth markets. GF is a trusted and holistic technology partner for customers around the world. GF’s…
Added 3 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
…delivers differentiated, power‑efficient and high‑performance solutions for high‑growth markets. GF is a trusted and holistic technology partner for customers around the world. GF’s…
Added 3 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
…delivers differentiated, power‑efficient and high‑performance solutions for high‑growth markets. GF is a trusted and holistic technology partner for customers around the world. GF’s…
Added 3 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
…delivers differentiated, power‑efficient and high‑performance solutions for high‑growth markets. GF is a trusted and holistic technology partner for customers around the world. GF’s…
Added 3 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
…delivers differentiated, power‑efficient and high‑performance solutions for high‑growth markets. GF is a trusted and holistic technology partner for customers around the world. GF’s…
Added 3 mins ago
Advanced Manufacturing Engineering Intern, Process & Equipment (Summer 2027)
GLOBALFOUNDRIES U.S. INC.
NY
…delivers differentiated, power‑efficient and high‑performance solutions for high‑growth markets. GF is a trusted and holistic technology partner for customers around the world. GF’s…
Added 7 mins ago
IC
SoC Logic Design Engineer
Intel Corporation
CA · OR
- $105,650 to $149,150 USD / year
As a SoC Logic Design Engineer, you will actively contribute to the development, coding, and simulation of system-on-chip (SoC) designs. You will integrate logic from various IP blocks and…
Added 9 mins ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Engineer scalable, reliable, and fail-safe systems, partnering with robotics, hardware, sensing, and systems engineering teams.
Added 9 mins ago
TT
Senior Solutions Engineer, Digital Native and Mid-Market
True Talent Solutions Partners
Remote, United States
- $147,000 to $175,000 USD / year
Join a solutions engineering team supporting digital native and mid-market customers in application security. You will serve as a technical lead in sales cycles, helping organizations…
Added 10 mins ago
Design Engineer
Panasonic
Suwanee, GA
As a key member of the project design team, our Mechanical Design Engineer applies engineering best practices to develop and document the complete mechanical design for our projects. The…
Added 10 mins ago
Quality Engineering Technician I (Day shift)
Panasonic
Sparks, NV
A background as a quality engineer in high-volume manufacturing is strongly desired.
Added 14 mins ago
Senior Principal Systems Engineer (Electromagnetic Environmental Effects (E3))
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Senior Principal Systems Engineer (Electromagnetic Environmental Effects (E3)) to join our team of qualified, diverse individuals…
Added 14 mins ago
Principal Systems Engineer (Electromagnetic Environmental Effects (E3))
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Principal Systems Engineer (Electromagnetic Environmental Effects (E3)) to join our team of qualified, diverse individuals within…
Added 15 mins ago
Quality Engineer
Blue Star Plastics
Lexington, KY
The Quality Engineer is responsible for improving the business processes and increasing production/quality output. The Quality Engineer is also responsible for creating documentation that…
Added 17 mins ago
RF Engineer 4
Lam Research
Fremont
As a RF Engineer at Lam, you play a crucial role in designing, building, and troubleshooting cutting-edge radio frequency (RF) solutions for power delivery and plasma generation in our Etch…
Added 17 mins ago
Process Engineer 5
Lam Research
Tualatin
…installed base performance and deliver service and lifecycle solutions for their most critical equipment and…
Added 18 mins ago
Lead Full Stack Java Engineer
Wells Fargo Bank, N. A.
CHARLOTTE, NC
Wells Fargo is seeking a highly skilled and hands-on Lead Engineer to drive the end-to-end delivery of strategic lending technology solutions supporting new product launches and feature…
Added 18 mins ago
P
Founding Account Executive
Phonely
Remote, United States
- $150,000 to $250,000 USD / year
- Partner with Solutions and Customer Success to scope pilots and align on success criteria before signature
Added 19 mins ago
Sr Consultant, Software Engineer (AI Engineer)
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
The Sr Consultant, Software Engineer (AI Engineer) is accountable for turning AI strategy into trusted, reusable technology capabilities that enable Nationwide to build and operate AI…
Added 21 mins ago
2027 Associate Mission Assurance Engineer - Rocket Center WV
Northrop Grumman
Rocket Center, WV
…support our global customers with the technology, systems, and solutions they need to enable their missions on the front lines and secure our world every day. With Northrop Grumman, you’ll…
Added 21 mins ago
Senior Staff Security Engineer, Google Distributed Cloud
Google
Sunnyvale, CA · Kirkland, WA · Seattle, WA
…workload protection platforms, and threat detection/prevention…
Added 21 mins ago
EG
Front End React Engineer
Eliassen Group
Charleston, WV
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 22 mins ago
Cloud Engineer SME
Ignite IT
Remote, United States
…legacy system analysis, and phased migration planning. The Cloud Engineer SME will work closely with the Systems Architect and Technical Program Manager to assess existing environments,…
Added 22 mins ago
Senior Level Developer
Ignite IT
Remote, United States
…for designing, refactoring, and implementing AWS Cloud Native solutions as part of a large-scale legacy system-of-systems migration…
Added 22 mins ago
Jr. AI Prompt Engineer
Ignite IT
Remote, United States
Ignite IT is seeking a Junior AI Prompt Engineer to support U.S. Customs and Border Protection (CBP). In this role, you will work directly with stakeholders to identify opportunities for AI…

Closed listing

Cleo

Senior Support Engineer I

Charleston, WV, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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