Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
A
Google Data Specialist
Accenture
Overland Park, KS
- $70,350 to $196,000 USD / year
…architecture design, build data pipelines and models, perform analysis, and contribute to technical implementations under guidance from senior team…
Added 1 min ago
A
Google Senior Data Engineer
Accenture
Overland Park, KS
- $94,400 to $266,300 USD / year
As a GCP Senior Data Engineer, you will help deliver data modernization, analytics, and AI solutions on GCP. You will support architecture design, build data pipelines and models, perform…
Added 1 min ago
Senior Market and Competitive Intelligence Analyst Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
This position will interact with all levels of the company, including senior managers, technical SMEs and business development client leaders. The ideal candidate will have hands-on…
Added 1 min ago
O
Senior Support Engineer - Oracle Health
Oracle
Topeka, KS
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 1 min ago
Senior Network Engineer
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 1 min ago
Senior Network Engineer
Cognizant
Topeka, KS
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 1 min ago
C
Senior Support Engineer I
Cleo
Topeka, KS
- $70,000 to $80,000 USD / year
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses,…
Added 1 min ago
Senior Workday Security Engineer
CVS Health
Topeka, KS
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 11 mins ago
Senior Data Engineer
Keebo
Remote, United States
As a Senior Data Engineer, you'll design and scale the data pipelines and machine learning infrastructure behind our platform. You'll use AI to multiply your own output and the team's, and…
Added 19 mins ago
DO
Dams and Canals Engineer
Department of Water Resources
CA
- $6,488 to $12,152 USD / month
Duties: Under the direction of a Senior Engineer, WR, the incumbent will work in a collaborative environment to:
Added 19 mins ago
DO
Associate Hydroelectric Power Utility Engineer
Department of Water Resources
CA
- $9,713 to $12,151 USD / month
Under direction of the Power Resources Unit's Senior Hydroelectric Plant (HEP) Utility Engineer (Supervisor), the incumbent Associate Hydroelectric Power Utility Engineer is responsible for…
Added 30 mins ago
Senior Systems Engineer (Linux)
Eagle Seven
Chicago, IL
Eagle Seven is seeking a Senior Systems Engineerto lead the technical design, planning, and implementation of our hardware and operating system strategies. In this role, you will act as a…
Added 32 mins ago
O
Senior Support Engineer - Oracle Health
Oracle
Nashville, TN
- $52,200 to $132,400 USD / year
Oracle Health is seeking an experienced Technical Support Engineer to join our team supporting Cerner Millennium solutions. In this role, you will be responsible for investigating,…
Added 32 mins ago
Consulting Network Reliability Engineer
HCA Healthcare
Nashville, TN
As a Consulting Network Reliability Engineer you will provide best practices for mission-critical applications across the enterprise with a primary focus on the development and ongoing…
Added 33 mins ago
Senior Electrical Engineer
Constellation Energy Generation, LLC.
Fort Worth, TX
Provide in-depth technical expertise to develop, manage and implement engineering analysis, activities and programs.
Added 41 mins ago
I
Sr Test Engineer (Time and Frequency)
Infleqtion
Louisville, CO
- $106,000 to $141,000 USD / year
We are seeking a Senior Test Engineer to support the development and validation of an atomic clock product pilot line. This individual will join the New Product Introduction Team and work…
Added 41 mins ago
I
Quantum Software Engineer - Compiler & Control Systems
Infleqtion
Remote, United States
- $145,000 to $170,000 USD / year
This Quantum Software Engineer role will join the Compiler Team within Infleqtion’s Quantum Software organization. The role will design, build, and maintain quantum compilation software,…
Added 41 mins ago
I
Staff Thermal Engineer - Space Payload Design, Analysis and Modeling
Infleqtion
Remote, United States
- $153,000 to $203,000 USD / year
Serve as a hands-on engineer with experience building both EDU and flight hardware
Added 41 mins ago
Senior Embedded Systems Engineer (Quantum Computing)
Infleqtion
Remote, United States
…encourage applications from engineers with expertise in high-performance signal processing in programmable logic, particularly those with experience in RF waveform synthesis, high-bandwidth…
Added 41 mins ago
Senior Embedded Systems Engineer (Quantum Computing)
Infleqtion
Remote, United States
…encourage applications from engineers with expertise in high-performance signal processing in programmable logic, particularly those with experience in RF waveform synthesis, high-bandwidth…
Added 41 mins ago
Senior Embedded Systems Engineer (Quantum Computing)
Infleqtion
Remote, United States
…encourage applications from engineers with expertise in high-performance signal processing in programmable logic, particularly those with experience in RF waveform synthesis, high-bandwidth…
Added 41 mins ago
Senior Embedded Systems Engineer (Quantum Computing)
Infleqtion
Remote, United States
…encourage applications from engineers with expertise in high-performance signal processing in programmable logic, particularly those with experience in RF waveform synthesis, high-bandwidth…
Added 41 mins ago
Senior Software Engineer (Quantum Computing)
Infleqtion
Remote, United States
Work hands-on with experimental data - time-series, SQL and non-relational databases, and realtime image analysis and object detection from live quantum systems.
Added 41 mins ago
Senior Software Engineer (Quantum Computing)
Infleqtion
Remote, United States
Work hands-on with experimental data - time-series, SQL and non-relational databases, and realtime image analysis and object detection from live quantum systems.
Added 41 mins ago
Senior Software Engineer (Quantum Computing)
Infleqtion
Remote, United States
Work hands-on with experimental data - time-series, SQL and non-relational databases, and realtime image analysis and object detection from live quantum systems.

Closed listing

Cleo

Senior Support Engineer I

Charleston, WV, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

Report this job