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Added 10 mins ago
Quality Engineering Technician I (Day shift)
Panasonic
Sparks, NV
Strong analytical skills with the ability to effectively conduct root cause analysis.
Added 21 mins ago
2027 Associate Mission Assurance Engineer - Rocket Center WV
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Rocket Center, WV
Review data and statistical analysis to meet required standards and specificationsFacilitate Root Cause Corrective Actions
Added 22 mins ago
SA
Supplier Quality Specialist - Propulsion (R6585)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
Demonstrated proficiency in root-cause analysis and structured problem-solving methods, including 8D, 5 Whys, and fishbone analysis.
Added 22 mins ago
SA
Supplier Quality Specialist - PCBA (R6587)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
Demonstrated proficiency in root-cause analysis and structured problem-solving methods, including 8D, 5 Whys, and fishbone analysis.
Added 22 mins ago
SA
Supplier Quality Specialist - Machining (R6584)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
Demonstrated proficiency in root-cause analysis and structured problem-solving methods, including 8D, 5 Whys, and fishbone analysis.
Added 22 mins ago
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Supplier Quality Specialist - Harnessing (R6588)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
Demonstrated proficiency in root-cause analysis and structured problem-solving methods, including 8D, 5 Whys, and fishbone analysis.
Added 22 mins ago
SA
Supplier Quality Specialist - Composites (R6586)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
Demonstrated proficiency in root-cause analysis and structured problem-solving methods, including 8D, 5 Whys, and fishbone analysis.
Added 22 mins ago
SA
Senior Staff Engineer, Supply Chain (R6485)
Shield AI
Dallas, TX
- $177,000 to $266,000 USD / year
Quality Assurance: Conduct on-site audits to root cause supplier quality issues or performance challenges
Added 22 mins ago
Senior Network Security Engineer
Ignite IT
Remote, United States
…change records, peer-review materials, validation evidence, root-cause analysis, metrics, and audit…
Added 22 mins ago
AV Engineer / IronBow Specialist
Ignite IT
Remote, United States
Identify system breakpoints, perform root cause analysis, and implement corrective actions to restore service.
Added 22 mins ago
Senior ITSM Engineer Subject Matter Expert (SME) DMV Area
Ignite IT
Remote, United States
Establish processes for Major Incident Management, Root Cause Analysis, Problem Management, and post-implementation reviews.
Added 22 mins ago
Senior Linux Administrator
Ignite IT
Remote, United States
Triage and resolve infrastructure issues, providing root cause analysis.
Added 32 mins ago
S
Process Engineer II
Saint-Gobain
RUSSELLVILLE, AL
- $81,500 to $126,500 USD / year
The Process Engineer II supports the Russellville Glass Mat facility by improving manufacturing processes that affect safety, quality, cost, productivity, and efficiency. Reporting to the…
Added 42 mins ago
Senior Embedded Linux BSP Engineer – Qualcomm QCS / Camera & Multimedia
Jobgether
Remote, United States
Investigate complex technical problems and perform root cause analysis across hardware and software components.
Added 54 mins ago
C
Senior Systems Testing Engineer
Carrier
Indianapolis, IN
- $79,000 to $158,000 USD / year
3+ years of experience using root cause analysis strategies
Added 54 mins ago
Continuous Improvement & Quality Assurance Manager (Michigan City, Indiana (IN), US, 46360)
SPX
Michigan City, IN
Apply Lean, root cause analysis, 5-Why, 8D, Kaizen, and other structured problem-solving methods with cross-functional teams.
Added 54 mins ago
SA
Senior Staff Engineer, Supply Chain (R6479)
Shield AI
Dallas, TX
- $177,000 to $266,000 USD / year
Quality Assurance: Conduct on-site audits to root cause supplier quality issues or performance challenges
Added 1 hour ago
H
Failure Analysis Engineer
HyperLight
Cambridge, MA
- $90,000 to $180,000 USD / year
Failure Analysis currently consists of a small and impactful team. You’ll be trained directly by the FA lead and will grow into owning cases independently across the full workflow: intake,…
Added 1 hour ago
Engineer, Product Development, Systems Engineering
Yazaki International Corporation
Canton, MI
Participate in technical reviews, DFMEA, FTA, risk reviews, root-cause analysis, and corrective action.
Added 1 hour ago
J
Senior Data Engineer, Ads Data (AI Native)
Jobgether
Remote, United States
- $129,000 to $192,000 USD / year
…SLAs, alerting, automated testing, and data contracts. Lead root-cause analysis and resolve issues affecting data availability and…
Added 1 hour ago
Software Engineer
HM Health Solutions Inc.
Remote, United States
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 1 hour ago
Quality Assurance Engineer / Contract / Foxboro, MA
Kelly Services
Foxborough, MA
Investigate the root cause of defects in customer returns, facilitating resolution of non-conforming materials alongside global Product Expertise Centers.
Added 1 hour ago
Quality Engineer
Mycronic
Tewksbury, MA
Added 1 hour ago
Senior Electrical Engineer
QinetiQ
Devens, MA
Troubleshoot and root cause challenging component and systems problems
Added 1 hour ago
Senior Electrical Engineer
QinetiQ
Devens, MA
Troubleshoot and root cause challenging component and systems problems

Closed listing

Cleo

Senior Support Engineer I

Charleston, WV, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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